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Where's the ROI in User Adoption? Kettukari ESPC19 5.12.2019

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Where's the ROI in User Adoption? / Karoliina Kettukari / European SharePoint, Office 365 & Azure Conference ESPC19 / 5.12.2019

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Where's the ROI in User Adoption? Kettukari ESPC19 5.12.2019

  1. 1. Where’s the ROI in User Adoption? Karoliina Kettukari @kettukari User Adoption & Change Management Consultant Helsinki, Finland
  2. 2. KAROLIINA KETTUKARI • Office 365 & Teams • User Adoption & Change Management • @kettukari • kettukari.com
  3. 3. What is Teams? One place for all your knowledge work Every Office 365 App and hundreds more EVERYTHING
  4. 4. HOW DO YOU COPE WITH EVERYTHING? USER ADOPTION CHANGE MANAGEMENT
  5. 5. I’ve got some explaining to do USER ADOPTION CHANGE MANAGEMENT RETURN ON INVESTMENT
  6. 6. CHANGE IS SLOW I don’t care about these Office 365 tools. What added value those bring to our company? Our core business is not to use Teams and make presentations! Our goal is that no one has private documents anymore, because collaboration is effective. Documents are in Teams and available for everyone. CEO, April 2019 CEO, August 2019
  7. 7. FIGHT THE HOOK ISTANCE WITH WHAT’S IN IT FOR ME? HOOK OF RESISTANCE
  8. 8. Why are companies implementing Office 365? New ways of working Licencing costs & moving to cloud Gartner 2019 70% 19%
  9. 9. Meetings each week Time saved every week by improved collaboration and communication 2 710 000 $ Overall net benefit over three years -18,9% -4 h 88% ”Having all of our solutions in one place saves time” 1 to 8 hours per week Forrester 2019
  10. 10. Why are companies implementing Office 365? 70% 19% Technical trainings 70% User adoption 19%
  11. 11. 0 -100 +100 With user adoption and change management
  12. 12. What to measure? MAU
  13. 13. 0% 20% 40% 60% 80% 100% 0 1 000 2018/05 2018/06 2018/07 2018/08 2018/09 2018/10 2018/11 2018/12 2019/01 2019/02 2019/03 2019/04 2019/05 Active users Licenced users Active users % Monthly Active Users
  14. 14. SO IT’S ALL ABOUT THE NUMBERS?
  15. 15. What do you do with all the money and time you save?
  16. 16. WHAT IF WE DON’T? HOW MUCH?
  17. 17. Opportunity costs “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” Charles Darwin
  18. 18. DON’T LET CHANGE MANAGEMENT BECOME DAMAGE CONTROL
  19. 19. Step 1. USER ADOPTION & CHANGE MANAGEMENT Step 2. BETTER EMPLOYEE EXPERIENCE ???? PROFIT!!!
  20. 20. GOODIE BAG
  21. 21. THANK YOU @kettukari
  22. 22. Source code • Forrester 2019 • The Total Economic Impact™ Of Microsoft Teams • Gartner 2019 • Implementing Office 365 • McKinsey Global Institute 2012 • The social economy: Unlocking value and productivity through social technologies • Dr. Michael Parker / London Business School 2019 • New research reveals a surprising link between the workplace and business success • Prosci Change Management

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