Microsoft Teams for Field Workers: How to Overcome the Most Common Challenges Kettukari Teams Community Day The Tour 9.9.2020

09. September 2020 | #TeamsCommunityDay | teamscommunityday.de | @TeamsDay
TeamsCommunityDay – The Tour
09. September 2020

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Teams for field workers:
How to overcome the most
common challenges
Karoliina Kettukari
@kettukari

KAROLIINA
KETTUKARI
Leading Modern Work with Microsoft 365 @ Meltlake
Co-organiser @ Teams Community Finland #TeamsFI
Host @ ACM Teams Europe
@kettukari
Queen of Teams User Adoption

Field workers
• Limited or no access to
computer
• Mobile work
First line workers
• Desktop computers, but
work happens in
separate systems in
front of the customer
Picture: Microsoft
@kettukari

”My job is not
to learn how
use Teams”
@kettukari
BUT almost
every work
role could
benefit from
modern tools

09. September 2020 | #TeamsCommunityDay | teamscommunityday.de | @TeamsDay @kettukari
The usual story...

Think different.
Think Teams as a platform.
If it’s in Wikipedia, it must be official:
“Microsoft Teams is a communication and
collaboration platform that combines workplace
chat, video meetings, file storage, and
application integration.”
Wikipedia
@kettukari

What could this mean to a first line / field worker?
Teams as a platform
Access to company
information
Possibility to
communicate
Automate manual
processes
@kettukari

Harvard Business Review Analytic Services 2019
But of course,
it’s not a walk
in the park.
@kettukari

CHALLENGE
Employees don’t
have company
devices
SOLUTION
Discuss before
starting a project.
Personal mobile
are not the answer.
@kettukari
1
@kettukari

CHALLENGE
Management is
estranged from the
reality.
SOLUTION
Bring all parties
around the same
table.
@kettukari
2
@kettukari

CHALLENGE
Technical skills are
lacking.
SOLUTION
KISS.
@kettukari
3
@kettukari

CHALLENGE
Employees are
out of the
communication
loop.
SOLUTION
#BetterTogether
@kettukari
4
@kettukari

CHALLENGE
The power of the
current state.
SOLUTION
Show, don’t tell.
PoC.
@kettukari
5
@kettukari

New & new-ish
first line worker
solutions in M365 & Teams
From Microsoft blogs
3 new ways Microsoft Teams empowers Firstline Workers to achieve more
Get started with walkie talkie
8 new ways to empower Firstline Workers and transform the way they work with Microsoft 365
5 ways to evolve your Firstline Workforce for the new normal
Adaptive Cards

• Customizable mobile Teams experience
• Location sharing
• Ability to record and share audio
messages
• Firstline Worker configuration policy
template for role-based access to
Teams features
Source: Microsoft blogs, see links in the slide 16

• Graph API for Shifts makes integration
between Shifts and enterprise
scheduling systems possible
• Time clock to the Teams web and
desktop apps in addition to the existing
mobile experience, including hybrid
time clock experience
• Combined with geo-fencing capabilities,
organizations can manage where
employees can and cannot clock in and
out of

Walkie Talkie
• Reduces the number of devices
employees must carry, and
lowers costs for IT.
• Customers no longer have to
worry about crosstalk or
eavesdropping from outsiders.
• Works over Wi-Fi or cellular
data, can be used across
geographic locations.
• Also integrated with some first
line worker specific devices

Teams integration with RealWear head-mounted
devices, field workers can remain 100% hands-free using
a voice-controlled user interface. Video calling and
access to chats, remote assist capabilities, and other
resources using only voice commands. By showing what
they see in real-time, field workers can accelerate the
time to resolve issues and reduce the risk of an
expensive downtime.
Teams Walkie Talkie devices
• BlueParrott C300-XT MS and B450-XT
MS wireless headsets
• Klein Electronics Triumph and Valor wired
headsets
• Samsung Galaxy XCover Pro

Tasks targeting, publishing, and reporting
Create tasks at the corporate level and
push those tasks to targeted teams

Yammer Communities in Teams
mobile app
• Share knowledge across teams
and departments Crowdsource
solutions and best practices
• Engage Firstline Workers with
company-wide announcements
and live events

Delegated user management
Management
Firstline Managers can approve
password resets and enable
employees to use their phone
numbers for SMS sign-in via MyStaff
portal.
Firstline Manager policy packages
Shifts audit logs
Shared device sign-out
Off-shift access controls for Teams

Adaptive cards

F e e d ba c k :
feedback.teamscommunityday.de
T h a n k yo u !
@kettukari
🖤

Microsoft Teams for Field Workers: How to Overcome the Most Common Challenges Kettukari Teams Community Day The Tour 9.9.2020

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Microsoft Teams for Field Workers: How to Overcome the Most Common Challenges Kettukari Teams Community Day The Tour 9.9.2020