Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Where's the ROI in User Adoption? Kettukari SPS Oslo 7.12.2019

177 views

Published on

Where's the ROI in User Adoption? / Karoliina Kettukari / SPS Oslo / 7.12.2019 / SharePoint Saturday Events

  • Be the first to comment

  • Be the first to like this

Where's the ROI in User Adoption? Kettukari SPS Oslo 7.12.2019

  1. 1. Where’s the ROI in User Adoption? Karoliina Kettukari | @kettukari SPS Oslo 7.12.2019
  2. 2. KAROLIINA KETTUKARI Office 365 & Teams User Adoption & Change Management @kettukari kettukari.com @keIukari | SPS Oslo 7.12.2019
  3. 3. What is Teams? One place for all your knowledge work Every Office 365 App and hundreds more EVERYTHING @kettukari | SPS Oslo 7.12.2019
  4. 4. HOW DO YOU COPE WITH EVERYTHING? USER ADOPTION CHANGE MANAGEMENT @keIukari | SPS Oslo 7.12.2019
  5. 5. I’ve got some explaining to do USER ADOPTION CHANGE MANAGEMENT RETURN ON INVESTMENT @kettukari | SPS Oslo 7.12.2019
  6. 6. CHANGE IS SLOW I don’t care about these Office 365 tools. What added value those bring to our company? Our core business is not to use Teams and make presentations! Our goal is that no one has private documents anymore, because collabora[on is effec[ve. Documents are in Teams and available for everyone. CEO, April 2019 CEO, August 2019 @kettukari | SPS Oslo 7.12.2019
  7. 7. FIGHT THE HOOK ISTANCE WITH WHAT’S IN IT FOR ME? HOOK OF RESISTANCE @keIukari | SPS Oslo 7.12.2019
  8. 8. Why are companies implementing Office 365? New ways of working Licencing costs & moving to cloud Gartner 2019 70% 19% @kettukari | SPS Oslo 7.12.2019
  9. 9. Mee[ngs each week Time saved every week by improved collaboration and communication 2 710 000 $ Overall net benefit over three years -18,9% -4 h 88% ”Having all of our solutions in one place saves time” 1 to 8 hours per week Forrester 2019 @kettukari | SPS Oslo 7.12.2019
  10. 10. Why are companies implemen[ng Office 365? 70% 19% Technical trainings 70% User adoption 19% @kettukari | SPS Oslo 7.12.2019
  11. 11. 0 -100 +100 With user adop[on and change management @kettukari | SPS Oslo 7.12.2019
  12. 12. What to measure? MAU @kettukari | SPS Oslo 7.12.2019
  13. 13. 0% 20% 40% 60% 80% 100% 0 1 000 2018/05 2018/06 2018/07 2018/08 2018/09 2018/10 2018/11 2018/12 2019/01 2019/02 2019/03 2019/04 2019/05 Active users Licenced users Active users % Monthly Ac[ve Users @kettukari | SPS Oslo 7.12.2019
  14. 14. SO IT’S ALL ABOUT THE NUMBERS? @kettukari | SPS Oslo 7.12.2019
  15. 15. What do you do with all the money and time you save? @keIukari | SPS Oslo 7.12.2019
  16. 16. WHAT IF WE DON’T? HOW MUCH? @keIukari | SPS Oslo 7.12.2019
  17. 17. Opportunity costs “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” Charles Darwin
  18. 18. DON’T LET CHANGE MANAGEMENT BECOME DAMAGE CONTROL @keIukari | SPS Oslo 7.12.2019
  19. 19. Step 1. USER ADOPTION & CHANGE MANAGEMENT Step 2. BETTER EMPLOYEE EXPERIENCE ???? PROFIT!!! @kettukari | SPS Oslo 7.12.2019
  20. 20. GOODIE BAG @kettukari | SPS Oslo 7.12.2019
  21. 21. Thank you! ❤ Karoliina Kettukari | @kettukari SPS Oslo 7.12.2019
  22. 22. Source code Forrester 2019 The Total Economic Impact™ Of Microsoft Teams Gartner 2019 Implementing Office 365 McKinsey Global Institute 2012 The social economy: Unlocking value and produc[vity through social technologies London Business School 2019 New research reveals a surprising link between the workplace and business success Prosci Change Management @kettukari | SPS Oslo 7.12.2019

×