Michael Fauscette

socbiz social business crm social community customer mobile software gamification customer relationship management cx customer experience technology saas employee platform idc predictions cloud enterprise e20 data customer service productivity scrm social media srp web 20 source open partner digital transformation business modernization big data data cloud paas applications decision microservices sales marketing sharing apps employee experience partner experience best practice loyalty e2.0 analytics socialytics social web travel 2010 sbs social networking social software social crm netsuite project openair appirio soa oss crisis business financial models