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Designing and Implementing Microsoft 365 Adoption Centre - Microsoft 365 Virtual Marathon

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This session focuses on real world scenario with a global organisation who deployed Microsoft 365 with big-bang approach of apps and services, such as SharePoint intranet and team collaboration sites, Planner, Yammer, OneDrive. With no training program provisioned, this session covers how we did it to support change management with champions, training artefacts, guidance and series of webinars to help business users adopt Microsoft 365 and providing a rich content experiences in a Modern SharePoint site!

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Designing and Implementing Microsoft 365 Adoption Centre - Microsoft 365 Virtual Marathon

  1. 1. MICROSOFT 365 Virtual MARATHON May 27 & 28, 2020 36 hours / 2 days MICROSOFT 365 VIRTUAL MARATHON Designing and Implementing Microsoft 365 Adoption Centre CHIRAG PATEL Microsoft 365 Consultant @techChirag Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  2. 2. MICROSOFT 365 Virtual MARATHON May 27 & 28, 2020 36 hours / 2 days Mark Your Calendars: March 23-25, 2021 MGM Grand Resort Las Vegas, Nevada, USA M365Conf.com #M365CONF TheSharePoint Conferenceis nowTheMicrosoft 365 CollaborationConference Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  3. 3. THANK YOU TO ALL OUR GENEROUS SPONSORS Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  4. 4. MICROSOFT 365 Virtual MARATHON May 27 & 28, 2020 36 hours / 2 days RAFFLE Visit the Vendors Booth, Sessions and Watch the Videos… Submit Your Answers to Enter the Raffle Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM You need at least 5 correct answers then submit for a chance to win one of 3 Oculus Quest All In One. https://bit.ly/m365raffle
  5. 5. CONSIDER DONATING TO THE FOLLOWING CHARITY RELIEF FUNDS: UNITED WAY: HTTPS://GIVE.UWKC.ORG/M365VM INTERNATIONAL MEDICAL CORPS: HTTPS://BIT.LY/MEDICALCORPSFUND 10% OF FUNDS FROMSPONSORS GOTO SUPPORT COMMUNITY RELIEF. FOR MORE INFORMATION WRITE TOINFO@M365VIRTUALMARATHON.COM
  6. 6.  Based in London, UK with over 20 years in IT  Delivery Lead, IT Pro, Solution Architect, Trainer  Enjoy working with Office 365, SharePoint, Microsoft Teams, Power Platform  Deployment & Consultancy Services, Upgrades & Migration, Solution Development and Service Adoption  Trusted Associate for Microsoft Gold Partners Technology Consultant Chirag Patel 30+ Conference Sessions 20+ Recommendations 10+ Charity Rides @techChirag CLD267x: Enabling Teamwork with Microsoft Teams CLD277x: Microsoft Service Adoption Specialist
  7. 7. Speaker Chirag Patel @techChirag UK 2011-2014 #spsuk EMEA 2011 #spsemea India 2012 #spsindia Belgium 2016, 2017 #spsbe Cambridge 2017 #spscambs Paris 2015 #spsparis Madrid 2016 #spsmad Barcelona 2017 #spsbcn London 2015-2017, 2019 #spslondon Leicester 2019 #spsleicester slideshare.net/techChirag
  8. 8. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Session Overview  Organisation overview  What and Why Microsoft 365?  Users and Champions  Communication Activities  Training solution  Keeping up with Microsoft 365  Targets and Metrics
  9. 9. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Real World Organisation Profile Renewable Energy Company 2500 users 10 countries (From USA to Australia) Projects is what we do!
  10. 10. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Why Microsoft 365? We are a small and medium-sized business, we need to become truly global We need to encourage collaboration and manage content securely We need to increase efficiency and productivity We need to reduce the use of third-party tools and services
  11. 11. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM What is Microsoft 365? Desktop Apps Word, Excel, PowerPoint, and more Online Services Exchange, OneDrive, Skype, SharePoint, Microsoft Teams Business Apps Microsoft Bookings, Outlook Customer manager Everything in Windows 10 Pro Plus…  Windows Defender Security Controls  Windows Autopilot  Automatic Office apps deployment  App protection for mobile apps  Device Management for Windows 10 PCs  Selective wipe of company data
  12. 12. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM So again…why Microsoft 365? Internal Communication SharePoint Communication Sites Yammer Communities Microsoft Stream Internal Collaboration SharePoint Team Sites Microsoft Teams OneDrive Planner Microsoft Stream Document Management File shares Migrations Contracts & Agreements Projects Operations External Collaboration Microsoft Teams SharePoint Sites OneDrive Azure B2B Chat / Enterprise Conversations Yammer Microsoft Teams Outlook Group Conversations Project Management SharePoint Lists Planner Project for the web Project Online Business Applications Forms Power Apps Power Automate Power BI Connectors https://www.microsoft.com/en-us/microsoft-365/products-apps-services
  13. 13. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM What’s in it for me? Change manager Technical user Business user Manager Field worker Phase 1: Understanding culture and discovering scenarios, use cases Phase 2: Intranet, Collaboration (SharePoint and Yammer), later Microsoft Teams Phase 3: Document Management Phase 4: Business Applications (Power Platform)
  14. 14. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Building Champions Network Running the program • Established 20 Business Champions (including testers) • Setup a Teams workspace and build plans • Post M365 resources and training materials, etc. • Weekly meeting (AP, EMEA, Australia)  Project updates  Show and tell functionality  Eyes and ears of business  Building FAQs • Share training previews to Champions • Champions training • Create the enthusiasm that grows adoption of improved ways of working. • Build a circle of influence amongst their teams. • Bring the new ways of working to life across teams. • Identify business challenges and possible solutions. • Provide feedback to the project team and sponsors. Champions help to:
  15. 15. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Scenario examples Current Scenario MS Teams Scenario Benefits Email excel attachments to capture regional numbers Post agenda and excel file to capture data from regions and @mention people for attention • Reduction of emails • No version management required Disparate ways of working on agreement documents Bringing the team together to co- author documents • One version of file • Always contain the latest changes Meeting notes & actions sent to team members late in the day via email Create notes in Team notebook (OneNote) and assign action items from Planner • Meeting notes available immediately • Better transparency to keep track of actions Instruction manuals created in Word/Powerpoint and sent to joiners Upload short guide videos in Stream and share how-tos to team • Reduced effort in producing documents with screen shots
  16. 16. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Communication Plan and Activities  Countdown email and intranet campaigns  Programme Launch  Skype to Teams upgrade notice  Launch day  PGLS (Post Go-Live Support) and surveys  Specialist knowledge based event sessions week  Customer story and demo  3 repeat session delivery  Complimentary article  Poster and email campaigns  Teams clinic – AMA (Ask Me Anything)  Lunch and Learn sessions
  17. 17. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Building Microsoft 365 Adoption Centre • Help and support SharePoint website linking to Microsoft training and support pages and videos • Built on Microsoft 365 Learning Pathways (SharePoint) solution  On-demand, custom training from Microsoft  Customisable Learning Experience  Build a custom playlist • Keeping up to date with Teams new features https://docs.microsoft.com/en-us/office365/customlearning/
  18. 18. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Building Microsoft 365 Adoption Centre Configured to include our content: • Application Information Sheets • Success Stories • Login and Mobile App Instructions • Example Scenarios • SharePoint Site Design Planning Guide • Teams and Site Owner Responsibilities • Microsoft 365 Usage Guide • Marketing knowledge events sessions and calendar invites
  19. 19. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Office What’s New Management
  20. 20. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Keeping up with Microsoft 365 landscape • For significant updates, follow the Microsoft 365 Roadmap • As an update gets closer to rolling out, it is communicated through your Microsoft 365 Message centre. • A good practice is to:  Leave the majority of users in Standard release  IT Pros and power users in Targeted release to evaluate new features and prepare teams to support business users and executives.
  21. 21. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Handling Microsoft 365 Feature Requests Business requirement Initial review Suitable for Microsoft 365 • Business case • Budget approval • Third-party solution available Architecture review Review options Decision
  22. 22. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Learning path for Microsoft 365 Enterprise Administrator Key Optional Path Required Path Skills and knowledge verified Certification ExamOne certification required Start here Microsoft 365 Certified: Modern Desktop Administrator Associate OR Microsoft 365 Certified: Teamwork Administrator Associate OR Microsoft 365 Certified: Messaging Administrator Associate OR Microsoft 365 Certified: Security Administrator Associate OR MCSE Productivity Solutions Expert Online courses and instructor-led training available to support learning Microsoft 365 services User identity and roles Access and authentication Office 365 workloads and applications MS-100: Microsoft 365 Identity and Services Modern device services Microsoft 365 security and threat management Microsoft 365 governance and compliance MS-101: Microsoft 365 Mobility and Security Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Teams Administrator Associate OR
  23. 23. May 27 & 28, 2020 Chirag Patel | EN @techChirag #M365VM Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM Targets and Metrics  Number of Logins to Microsoft 365  Delve Profile updates and completions  Knowledge-based events:  Video views: Introduction, OneDrive vs SharePoint, Collaborating with Microsoft Teams, Managing your personal productivity  Attendance figures  Drop-in visits  Microsoft 365 Reports usage and analytics on various online services https://docs.microsoft.com/en-us/microsoft-365/admin/usage-analytics/usage-analytics?view=o365-worldwide
  24. 24. MICROSOFT 365 Virtual MARATHON May 27 & 28, 2020 36 hours / 2 daysTHANK YOU FOR JOINING US! Consider donating to The following COVID19 relief funds: United Way International Medical Corps 10% of funds from sponsors go to support community relief Broughtto youby: TheGlobalMicrosoft Community M365VirtualMarathon.com| #M365VM
  25. 25. MICROSOFT 365 Virtual MARATHON May 27 & 28, 2020 36 hours / 2 days THANK YOU FOR JOINING US! DO YOU HAVE ANY QUESTIONS? Speaker feedback https://bit.ly/M365VMSpeakerFeedback Event feedback https://bit.ly/M365VMFeedback https://techchirag.com

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