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My Five Failures in Office 365 User Adoption Projects Kettukari SPS Stockholm 14.9.2019

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My Five Failures in Office 365 User Adoption Projects / Karoliina Kettukari / SPS Stockholm 14.9.2019 / SharePoint Saturday Events

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My Five Failures in Office 365 User Adoption Projects Kettukari SPS Stockholm 14.9.2019

  1. 1. My five failures in Office 365 user adoption projects Karoliina Kettukari #SPSSTHLM, September 14th, 2019
  2. 2. Thank you sponsors!
  3. 3. • Consultant at Digital Illustrated • Co-creating organisational change • Planning digital workplace user adoption journey together • Developing internal communications and enhancing teamwork with Office 365 Karoliina Kettukari @kettukari LinkedIn
  4. 4. THE MOST COFFEE THE MOST ALCOH... Why Finland is the best country in the world We are... But most importantly we are so lucky to have Sweden as our dear neighbour! 100reasonsmoreinAamulehti THE CLEANEST FOOD THE MOST RELIABLE POLICE THE MOST STABLE GOVERNMENT We drink... We have... THE HAPPIEST THE SAFEST THE FREEST
  5. 5. Why Finland is, like, a really ok place to work... ...especially in the user adoption business • Cloud first • Microsoft first • Low hierarchy • Self governance • Skills > titles • People relations
  6. 6. Let’s learn Finnish! E M Ä M U N A U S A howler / Mother of blunders When you screw up a big time. emä = animal mother muna = egg
  7. 7. 1 5432 • I’ll ask you a (rhetorical) question • I’ll tell you a story about how I failed • I’ll tell you how NOT to mess it up like me So this is how we play the game ...and in the end of this session, we all are hopefully a bit smarter!
  8. 8. 1 5432 What do you need in a project?
  9. 9. Resources!
  10. 10. 1 Not having enough resources
  11. 11. How to ensure proper resource allocation • Answer to WHY? and WHAT’S IN IT FOR ME? • Find allies in HR and communications • Compile and utilise change agent network to share the workload
  12. 12. 1 5432 Whose tune are you dancing to?
  13. 13. Early Adopters 13,5% Everett Rogers: Diffusion of innovations, 1962 Innovators 2,5% Early Majority 34% Late Majority 34% Laggards 16%
  14. 14. 2 Going too fast... or too slow!
  15. 15. Karoliina Kettukari: Diffusion of user adoption, 2019 your job
  16. 16. 1 5432 Who’s in charge?
  17. 17. The CART syndrome ”Consultants are running this”
  18. 18. 3 Management not involved
  19. 19. The myth behind engaging the management • Tackle change resistance • -> Overcome fears • Involve right from the beginning • Find out what’s relevant to their interests • Utilise data • Gain the trust
  20. 20. 1 5432 Where’s the finish line?
  21. 21. 4 Treating user adoption as a project
  22. 22. Include planning the future as part of the project Be on time: • Think 2020 now • Think August in April Pro tip for consultants: empower the organisation to continue their user adoption journey independently.
  23. 23. 1 5432 Where’s Waldo?
  24. 24. 5 Not having a user adoption project at all
  25. 25. How to close the user adoption deal? • Find the ROI • Provide a roadmap Pro tip for consultants: you can always say NO.
  26. 26. 1 5432 Not enough resources Going too fast... or too slow! Management not interested Treating user adoption as a project No user adoption at all
  27. 27. Let’s learn Finnish! V I R H E I S T Ä V I I S A S T U U You’ll learn from your mistakes. Hopefully.
  28. 28. Thank you! Questions, comments? Karoliina Kettukari @kettukari LinkedIn
  29. 29. Please visit our sponsors who made this day possible! Thankyou! Rate this session with the event app http://rate.spsstockholm.com

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