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My Five Failures in Office 365 User Adoption Projects Kettukari SPS Helsinki 28.9.2019

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My Five Failures in Office 365 User Adoption Projects / Karoliina Kettukari / SPS Helsinki 28.9.2019 / SharePoint Saturday Events

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My Five Failures in Office 365 User Adoption Projects Kettukari SPS Helsinki 28.9.2019

  1. 1. My five failures in Office 365 user adoption projects Karoliina Kettukari, @Kettukari SharePoint Saturday Helsinki 28. September 2019
  2. 2. Kiitos, thank you our dear sponsors…
  3. 3. • Consultant at Digital Illustrated • Co-creating organisational change • Planning digital workplace user adoption journey together • Developing internal communications and enhancing teamwork with Office 365 Karoliina Kettukari @kettukari LinkedIn
  4. 4. When in Finland... • Cloud first • Microsoft first • Low hierarchy • Skills > titles • Straightforward communication
  5. 5. Let’s learn Finnish! E M Ä M U N A U S A howler / Mother of blunders When you screw up a big time. emä = animal mother muna = egg
  6. 6. 1 5432 ...and in the end of this session, we all are hopefully a bit smarter! Lessons learned Story time!
  7. 7. What do you need in a project? 1 5432
  8. 8. 1 Not enough (internal) resources
  9. 9. How to ensure internal resource allocation • Answer to WHY? and WHAT’S IN IT FOR ME? • Find allies in HR and communications • Compile and utilise change agent network to share the workload
  10. 10. Early Adopters 13,5% Everett Rogers: Diffusion of innovations, 1962 Innovators 2,5% Early Majority 34% Late Majority 34% Laggards 16% 1 5432
  11. 11. 2 Going too fast... or too slow!
  12. 12. Karoliina Kettukari: Diffusion of user adoption, 2019 your job
  13. 13. Who’s in charge? 1 5432 The CART syndrome ”Consultants are running this”
  14. 14. 3 Management not involved
  15. 15. The myth behing engaging the management • -> Overcome fears • Involve right from the beginning • Find out what’s relevant to their interests • Gain the trust Tackle change resistance
  16. 16. 1 5432
  17. 17. 4 Treating user adoption as a project
  18. 18. User adoption is an on-going activity Plan the future: • Think 2020 now • Think August in April Pro tip for consultants: empower the organisation to continue their user adoption journey independently.
  19. 19. 1 5432
  20. 20. 5 Not having a user adoption project at all
  21. 21. How to close the user adoption deal? • Find the ROI • Provide a roadmap Pro tip for consultants: you can always say NO.
  22. 22. 1 5432 Not enough resources Going too fast... or too slow! Management not interested Treating user adoption as a project No user adoption at all
  23. 23. Let’s learn Finnish! V I R H E I S T Ä V I I S A S T U U You’ll learn from your mistakes. Hopefully.
  24. 24. Thank you! Questions, comments? Karoliina Kettukari @kettukari LinkedIn

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