Teens, Kindness and Cruelty on SocialNetwork Sites                  Amanda Lenhart | Pew Research Center                  ...
Pew + Internet =   •   Part of the Pew Research                       Center, a non-partisan “fact                       t...
Road Map• Background on teen tech use• Teens’ experiences and behaviors online and on social  network sites   – Positives ...
6/5/2012   4
Internet adoption over time by teens & adults% within each age group who go online   100%                                 ...
6/5/2012   6
Digging down to differencesInternet use•   Latino youth slightly less likely than whites to use the internet    (88% vs.. ...
6/5/2012   8
Smartphone ownership• 23% of all teens have a  smartphone; as do one third  of mobile phone owners• Age is most important ...
6/5/2012   10
Parents of smart phone users no more likely touse parental controls• Overall 34% of parents of teen cell owners use parent...
Location-based services• Standalone applications like Foursquare or  location features on platforms like Facebook and  Twi...
Video• 27% of teens record and upload video   – Boys and girls equally likely to do so (in 2006 boys     were more likely)...
Teen social network & Twitter useBased on teen internet users              100%                                           ...
Differences in Social Media UseTwitter shows big differences    – 34% of online African-American teens use Twitter    – 11...
Where do teens & adults maintain their onlinesocial media accounts?Based on teens/adults who use social network site(s) an...
6/5/2012   17
How younger and older teens use social media                    Ages 12-13 (n=123)   Ages 14-17 (n=500) Post comments on f...
6/5/2012   19
Are people your age mostly kind or mostly unkind toone another on social network sites?% of teens and adults who use socia...
Have you, personally, ever had an experience on asocial network site that…% of teens who use social media (n=623)         ...
How often do you witness online cruelty &meanness?% of teens and adults who use social media                          teen...
In the past 12 months when you havebeen on a social network site, hasanyone been mean or cruel to you?% of teens and adult...
When people act mean or cruel onsocial network sites, how oftenhave you seen other people …?% of social media-using teens ...
When people act mean or cruel on social networksites, how often have you …?% of social media-using teens who have seen oth...
In the past 12 months, have you been bullied ___?% of all teens             in person                                     ...
Who is most likely to be bullied?In-person                           Online, texting or phone call• Younger teens (12-13) ...
Sexting2009                           2011• 4% of teens 12 to 17         • 2% of teens 12-17 have  have sent              ...
6/5/2012   29
Have you ever received advice about how to    use the internet and cell phones responsibly    and safely from any of these...
Who has been the biggest influence on whatyou think is appropriate or inappropriate whenyou are using a cell phone or goin...
When youve seen or experienced someonebeing cruel or mean online, have you everlooked for or asked someone for advice abou...
Who or what did you turn to for advice?% of all teens who sought help after witnessing online cruelty (n=203)             ...
6/5/2012   34
Teens’ privacy settings on social media sitesBased on teen SNS or Twitter users (n=623)                                   ...
6/5/2012   36
Parents and teens report that they talktogether about online safety“Have you ever talked about…?” (% of teens who use the ...
80% of parents who use social media and who also have a         child who uses SM have friended their child.77% of parents...
Parental Concern                                                Total citing                                 Total        ...
6/5/2012   40
6/5/2012   41
6/5/2012   42
6/5/2012   43
Themes• Importance of mobile• Social network sites are  generally a good place…• …though for a small subset of kids, it is...
Amanda LenhartPew Research Center’s Internet & American Life Projecthttp://www.pewinternet.org@amanda_lenhart             ...
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Teens, Kindness and Cruelty on Social Network Sites

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Amanda Lenhart spoke about how teens use technology and about youth social and emotional experiences in social media spaces.

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Teens, Kindness and Cruelty on Social Network Sites

  1. 1. Teens, Kindness and Cruelty on SocialNetwork Sites Amanda Lenhart | Pew Research Center Youth Working Group June 5, 2012
  2. 2. Pew + Internet = • Part of the Pew Research Center, a non-partisan “fact tank” in DC • Studies how people use digital technologies • Does not promote specific technologies or make policy recommendations • Research is primarily based on nationally representative telephone surveys
  3. 3. Road Map• Background on teen tech use• Teens’ experiences and behaviors online and on social network sites – Positives – Bullying – Sexting• Who (or what) influences teens’ attitudes, expectations and behaviors online?• Context around teen internet and social media use – Teen privacy choices – Parent moderation and mediation – School technology climate 6/5/2012 3
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  5. 5. Internet adoption over time by teens & adults% within each age group who go online 100% 95% 94% 90% 87% 80% • 74% 70% 60% 12-17 18-29 50% 30-49 40% 41% 50-64 65+ 30% 20% 10% 0% Nov 04 Nov 06 Nov 07 Feb 08 Sept 09 July 11 6/5/2012 5
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  7. 7. Digging down to differencesInternet use• Latino youth slightly less likely than whites to use the internet (88% vs.. 97%)• Youth from low income/low SES environments slightly more likely to go online less frequently – more likely to say that they use the internet 1-2 days a week or less often.Computer ownership• No racial or ethnic differences• Low education households – where parents have a HS diploma or less, are substantially less likely to have youth who say they “own” a computer. (65% vs.. 80%) 6/5/2012 7
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  9. 9. Smartphone ownership• 23% of all teens have a smartphone; as do one third of mobile phone owners• Age is most important in determining cell or smartphone ownership• Once cell ownership hurdle is crossed, no differences in smartphone ownership by race, income.• Is it a smartphone? Latino youth less certain that their phone is a smartphone (24% not sure, vs.. 10% of whites). 6/5/2012 9
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  11. 11. Parents of smart phone users no more likely touse parental controls• Overall 34% of parents of teen cell owners use parental controls on child’s mobile phone – 28% of parents of smartphone owners – 37% of parents of regular phone owners• 54% of parents use parental controls on the computer – 41% of parents use one type of parental control – 17% say they use parental controls on mobile and computer – 41% of parents say they do not use parental controls at all 6/5/2012 11
  12. 12. Location-based services• Standalone applications like Foursquare or location features on platforms like Facebook and Twitter• 6% of all American teens have used a location- based service to check in or note their location on their cell phones. – 8% of cell owners – 18% of smartphone owners – Older teens (14-17) use them more than younger (9% vs. 1%) – No differences in use by gender, race or SES 6/5/2012 12
  13. 13. Video• 27% of teens record and upload video – Boys and girls equally likely to do so (in 2006 boys were more likely) – Social media users more likely to shoot and share video – No differences by race, ethnicity or SES• 13% of teens stream video live to the internet – Broadband users and social media users more likely• 37% of teens use video chat – Girls chat more – White youth chat more than Latino Youth – Higher SES youth more likely to chat – Social media users chat more Title of presentation 13
  14. 14. Teen social network & Twitter useBased on teen internet users 100% 80% 80% 73% 65% 60% 60% 55% 40% 16% 20% 8% 0% Nov 2006 Nov 2007 Feb 2008 Sept 2009 July 2011 Use online social networking sites Use Twitter 6/5/2012 14
  15. 15. Differences in Social Media UseTwitter shows big differences – 34% of online African-American teens use Twitter – 11% of online white teens use Twitter – 13% of online Latino teens use Twitter – Lower income teens (under 30K hhd inc) more likely to use than higher income teens. – Girls more than boys – youngest boys 12-13 are laggardsSocial network site use more broadly adopted – Lowest income teens use SNS more than highest income teens – Girls more than boys – Older teens more than younger teens 6/5/2012 15
  16. 16. Where do teens & adults maintain their onlinesocial media accounts?Based on teens/adults who use social network site(s) and/or Twitter Teens Adults 93%* Facebook 87% 24%* MySpace 14% 12% Twitter 10% 0% LinkedIn 11% 0% 20% 40% 60% 80% 100% 6/5/2012 16
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  18. 18. How younger and older teens use social media Ages 12-13 (n=123) Ages 14-17 (n=500) Post comments on friends 73% posts 92%* Post a status update 73% 90%* Send IMs or chat with 84% friends 89% Post a photo or video 68% 84%* Send private messages to 67% friends 79% Tag people in posts, 59% photos or videos 73%* Play games 69%* 44% 0% 20% 40% 60% 80% 100% 6/5/2012 18
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  20. 20. Are people your age mostly kind or mostly unkind toone another on social network sites?% of teens and adults who use social media teens 12-17 (n=623) adults 18+ (n=1047) 69% People are mostly kind 85%* 20%* People are mostly unkind 5% 11%* Depends 5% 1% Dont know 4% 0% Refused 1% 6/5/2012 20
  21. 21. Have you, personally, ever had an experience on asocial network site that…% of teens who use social media (n=623) Yes No Made you feel good about yourself 65% 34% Made you feel closer to another person 58% 41% Resulted in a face to face argument or… 25% 74% Ended your friendship with someone 22% 77% Made you feel nervous about going to… 13% 87% Caused a problem with your parents 13% 87% Resulted in a physical fight with… 8% 92% Got you in trouble at school 6% 94% 0% 20% 40% 60% 80% 100% 6/5/2012 21
  22. 22. How often do you witness online cruelty &meanness?% of teens and adults who use social media teens 12-17 (n=623) adults 18+ (n=1047) Frequently 12%* 7% Sometimes 29%* 18% Only once in a while 47% 44% Never 11% 29%* Dont know 1% 2%. 6/5/2012 22
  23. 23. In the past 12 months when you havebeen on a social network site, hasanyone been mean or cruel to you?% of teens and adults who use social media teens 12-17 (n=623) adults 18+ (n=1047) Yes 15% 13% No 85% 86% Dont know 0% 1% 0% 20% 40% 60% 80% 100% 6/5/2012 23
  24. 24. When people act mean or cruel onsocial network sites, how oftenhave you seen other people …?% of social media-using teens who have seen others be mean or cruel on SNS (n=551) Frequently Sometimes Once in a while Never Dont know Just ignore what is going on 55% 29% 11% 5% Defend the victim who is 27% 29% 28% 16% being harassed Tell the person to stop being 20% 29% 34% 16% 1% mean and cruel Join in the harassment 19% 23% 24% 33% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100% 6/5/2012 24
  25. 25. When people act mean or cruel on social networksites, how often have you …?% of social media-using teens who have seen others be mean or cruel on SNS (n=551) Frequently Sometimes Once in a while Just ignored what is going on 35% 39% 17% 9% Defended the victim who is being 25% 36% 19% 19% 1% harassed Told the person to stop being mean 20% 41% 18% 21% or cruel Joined in the harassment 7% 12% 79% 2% 0% 20% 40% 60% 80% 100% 6/5/2012 25
  26. 26. In the past 12 months, have you been bullied ___?% of all teens in person 12% by text message 9% online 8% by phone call 7% 0% 2% 4% 6% 8% 10% 12% 14% 6/5/2012 26
  27. 27. Who is most likely to be bullied?In-person Online, texting or phone call• Younger teens (12-13) are • Girls are more likely than boys more likely than older teens to to experience bullying in every say they have experienced in- mediated context: person bullying over the last year: Online - 12% vs.. 4% – 17% vs.. 10% Text - 13% vs.. 5% Phone call - 11% vs.. 4% 6/5/2012 27
  28. 28. Sexting2009 2011• 4% of teens 12 to 17 • 2% of teens 12-17 have have sent sent• 15% of 12-17 year olds • 18% of 12-17 yos with with cell phones have cell phones have received received• No gender or age • No gender or age differences in sending differences in sending• Older teens more likely to • Older teens more likely to receive receive (21% of 16-17yos vs.. 6% of 12-13 yos) 6/5/2012 28
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  30. 30. Have you ever received advice about how to use the internet and cell phones responsibly and safely from any of these people or places? Parents 86% Teacher or another adult at school 70% Television, radio, newspapers or magazines 54% Sister, brother or cousin 46%Older relative like an aunt, uncle or grandparent 45% Friend or schoolmate 45% Youth or church group leader, or coach 40% Websites 34% Internet or cell phone service provider 21% Librarian 18% Someone or somewhere else 10% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% % of teen internet or cell phone users (n=778) 6/5/2012 30
  31. 31. Who has been the biggest influence on whatyou think is appropriate or inappropriate whenyou are using a cell phone or going online?% of teens who use the internet or cell phones (n=778) 70% 60% 58% 50% 40% 30% 20% 18% 18% 11% 10% 5% 1% 0% Parents Friends No one Brother or Someone or A classmate sister something else 6/5/2012 31
  32. 32. When youve seen or experienced someonebeing cruel or mean online, have you everlooked for or asked someone for advice aboutwhat to do?% of social media-using teens who have seen others be mean or cruel on SNS (n=551) Yes 36% No 64% 0% 10% 20% 30% 40% 50% 60% 70% 6/5/2012 32
  33. 33. Who or what did you turn to for advice?% of all teens who sought help after witnessing online cruelty (n=203) Friend or peer 53% Parent 36% Brother, sister or cousin 5% Teacher 3% Dont know 2% Someone or something else 1% 0% 10% 20% 30% 40% 50% 60% 6/5/2012 33
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  35. 35. Teens’ privacy settings on social media sitesBased on teen SNS or Twitter users (n=623) 2% 17% Public Partially Private 19% Private (friends only) 62% Dont know / Refused 6/5/2012 35
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  37. 37. Parents and teens report that they talktogether about online safety“Have you ever talked about…?” (% of teens who use the internet or cell phones, and % of parents of those teens) What kinds of things should 88% and should not be shared 94%* online or on a cell phone Ways to use the internet and 85% cell phones safely 93%* Teens (n=778) Ways to behave towards 83% other people online or on the Parents 87% phone (n=759) What you do on the internet 82% or your cell phone 87%* 75% 80% 85% 90% 95% 6/5/2012 37
  38. 38. 80% of parents who use social media and who also have a child who uses SM have friended their child.77% of parents of online teens have checked to see what websitestheir child visited, up from 65% of parents who did this in 2006. 66% of parents have checked to see what information was available online about their child.54% of parents of online teens report using parental controls or othermeans of blocking, filtering, or monitoring their child’s online activities. 34% of parents say they have used parental controls torestrict their child’s use of a cell phone. 6/5/2012 38
  39. 39. Parental Concern Total citing Total concerns saying they Very Somewhat Not too Not at all about have concerned concerned concerned concerned negative little/no impact concernYour child’sexposure toinappropriatecontent through 47% 34% 81% 9% 9% 19%the internet or cellphonesHow teens ingeneral treat eachother online or on 45% 35% 80% 10% 9% 19%their cell phonesYour child’s internetor cell phone usetaking time awayfrom face-to-face 31% 33% 63% 20% 16% 36%interactions withfriends or family 6/5/2012 39
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  44. 44. Themes• Importance of mobile• Social network sites are generally a good place…• …though for a small subset of kids, it is remarkably negative• Importance of parents• But it also takes a “village” -• Positive bystander behavior is happening – but so is joining in• Digital citizenship 6/5/2012 44
  45. 45. Amanda LenhartPew Research Center’s Internet & American Life Projecthttp://www.pewinternet.org@amanda_lenhart photo by arcticpenguin Title of presentation 6/5/2012 45
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