4. The Desktop Dilemma User Requirements User Requirements IT Requirements IT Requirements User Requirements IT Requirements User Requirements Personalized Desktops that follow them Flexible access anywhere using multiple devices Desktop Biz Continuity & Disaster Recovery Legacy, Win32, Web apps work well together Rich Application Interface Personalized Desktops that follow them Flexible access anywhere using multiple devices Desktop Biz Continuity & Disaster Recovery Legacy, Win32, Web apps work well together Rich Application Interface Manage disparate desktop images easily Manage explosion in multitude of devices Provide secure, continuous access to desktops, apps Manage Legacy, Win32 and Web apps Low management costs Personalized Desktops that follow them Flexible access anywhere using multiple devices Desktop Biz Continuity & Disaster Recovery Legacy, Win32, Web apps work well together Rich Application Interface Manage disparate desktop images easily Manage explosion in multitude of devices Provide secure, continuous access to desktops, apps Manage Legacy, Win32 and Web apps Low management costs Manage disparate desktop images easily Manage explosion in multitude of devices Provide secure, continuous access to desktops, apps Manage Legacy, Win32 and Web apps Low management costs Personalized Desktops that follow them Flexible access anywhere using multiple devices Desktop Biz Continuity & Disaster Recovery Legacy, Win32, Web apps work well together Rich Application Interface
5. Run different operating systems side-by-side Run legacy Win32 apps next to web 2.0 applications Move OS, apps, desktop to different devices Separate user data and settings into a universally accessible VM Operating System Virtualization is the Solution Virtualization enables Isolation, Encapsulation & Mobility Enterprise App VMware Virtualization
6. Meeting the Challenges of the Desktop Management Lower Costs Flexibility Security Benefits Streamlined and Simplified Desktop Management Reduced Desktop Maintenance and Support Costs $ Improved End User SLAs and Desktop Business Continuity Improved Security and Compliance
13. View Composer: Image Separation Seamless user experience by logically joining two virtual disks Highly Managed OS Disk Reduces provisioning time Roll out updates and patches rapidly by creating a new snapshot User Data Disk Persistent disk to store user data and settings Helps maintain user personalization User Data Application Application Operating System Operating System X86 Architecture
14. Updated View Composer: Storage Optimization and Image Management Lowering Overall Storage Costs Up to 90% reduction Manage 1000s of desktops Streamline Desktop Management Quick Provisioning Simplified updating, patching and upgrading while retaining user settings Guarantee updates applied to every desktop
15. ThinApp: Application Management through Virtualization Operating System Problem: Tightly coupled relationships between OS, Applications and Data. Symptoms: Application conflicts and issues with “badly behaving applications” Inability to deploy all required applications to specific desktop image Expensive application compatibility testing with large testing matrix Application Application App Files App Files Solution: VMware application virtualization to decouple applications and data from the OS
16. ThinApp: Application Management through Virtualization Operating System Features Decouples applications & data from OS Agent-less architecture Wide platform and application support Plugs into existing Application Management tools Benefits Reduces Storage Costs Minimizes desktop images to be managed Streamlines application patch updates Allows multiple versions of applications to be used Application Application App Files App Files Application Application sandbox sandbox VOS VOS Operating System
17. Offline Desktop (Experimental): Anywhere Mobility Enables end-users to check-out their hosted Virtual Machines to a local physical computer for a full user experience Enables administrators to extend security and encryption policies of the centralized virtual desktops to the end-user’s local computer Centralized Virtual Desktops View Manager VMware Infrastructure 3
18. Offline Desktop (Experimental): Anywhere Mobility When checked out – the virtual machine has a “heartbeat” back to the datacenter allow administrators to deactivate if necessary When the user checks-in, only the delta is checked in Centralized Virtual Desktops VMware Infrastructure 3 View Manager
19. View Manager: Unified Access Leverage View Manager’s secure connection brokering capability for other platforms accessible by RDP Terminal Servers Blade PCs Physical PCs Load Balancing of multiple Terminal Servers Monitoring and auditing within View Manager Blade PCs Physical PCs Terminal Servers
20. View Manager: Virtual Printing Driver Free Printing: No Installation and Maintenance of printer drivers All printers automatically available Minimize network utilization with advanced print stream compression High quality printing even over WAN connections Virtual Desktops VMware Infrastructure 3 View Client View Client
21. View Manager: Enhanced User Experience Multimedia Redirection: Multimedia stream decoded at client Better user experience Min impact on servers, bandwidth consumed Win XP, Win XPe clients supported USB Redirection Provides support for local storage, scanners, printers Smart Card Authentication Remote user experience
22. Accessing VMware View Desktops Native Windows Client Provides extended capabilities to access local printers and storage USB device support on Windows XP and Vista Browser Access Windows, Linux and Mac Thin- Client Support Broad industry support – over 45 devices Linux, Win XPe, Win CE, and Proprietary VMware Thin Client Compatability List http://www.vmware.com/resources/techresources/1053
25. Where Customers Use VMware View Desktop Replacement Replace traditional PCs with centralized virtual desktops for better control and efficient management. End users have flexibility. Disaster Recovery and Business Continuity Provide continuous availability of desktops by making high availability and disaster recovery solutions more cost-effective, simpler, and more reliable. Desktops as a Secure Service Eliminate the need for moves, adds or changes. Allow third parties to access corporate applications in secure, controlled way. Focused Solutions Offshore development: giving developers control while keeping IP in data center. Platform migration: providing access to, e.g. from Vista to XP and vice versa. Application compatibility resolution. Mergers and acquisitions.
26. Case Study: Huntsville Hospital Business Challenges Quickly and easily provision desktops to the users Lower Cost of PC Management Satisfy HIPAA requirements Access desktop anytime, anywhere using multiple devices Desktop Disaster Recovery Solution VMware View deployment ( Carts on wheels) SAN Storage, Blade Servers (60 desktops/blade) Why VMware View Payback period: 7 months for all 1600 desktops Rapid provisioning: <15 mins to provision Desktop Business Continuity solution for doctors Flexible secure access to sensitive data “We’re in the process of opening a new emergency room at the hospital. Because of the critical nature of the computing environment, it has to be up and running extremely quickly. With VMware View, instead of having to buy 150 PCs and fully configure them, we’re going to roll out 150 thin clients, connect them to their pre-configured hosted virtual desktops, and be on our way.” Tony Wilburn, Network Specialist, Huntsville Hospital
27. Case Study: Jewelry Television Business Challenges Terminal Services environment produced an unfamiliar desktop experience Multiple application compatibility issues Increased number of resources needed to support – hard to manage Solution VMware View using Thin Clients to access virtual desktops Why VMware View Implemented 300 seat call center in two weeks with XP desktop and applications Familiar user interface – no retraining Existing knowledge of VI3 platform New virtual desktops takes minutes to deploy “Our online shopping site runs around the clock, and VMware’s desktop virtualization gives us the flexibility and reliability we need to support 24/7 operations.” Wesley Baker, VMware Architect, Jewelry Television
28. Case Study: NEC Business Challenges Reduce operational costs Increase security Desktop tasks were time-consuming Solution VMware View and NEC Virtual PC Center Why VMware View 3 Support staff for 12,000 desktops TCO cut by 46%, admin tasks reduced by 1/3 Software deployment time reduced from 3 months to few hours Zero data left on thin clients 20,000 desktops to be deployed by end of '08 “While it once took not only a substantial amount of effort but also two or three months to deploy new software, it is now possible for this to be accomplished in a matter of just a few hours.” Susumu ShimanoSr. Manager, MIS Division
29. Case Study: IQOR Business Challenges Time to market adding desktops for new customers Desktop tasks were time-consuming Solution VMware View deployment using thin clients to access virtual desktops Why VMware View Easier administration of desktops from a central location Reduced time to add new PC to <10 minutes Operational and hardware savings “Any agent, any desk, anywhere.” “We could provide a workstation to any client, in any seat, at any office in the world… in just 8 minutes.” Frank SabatelliDirector of Virtual Technology Infrastructure
30. Case Study: MetroHealth Hospital Business Challenges Immediate access to patient records and data Traditional PC environment was inefficient to manage – too slow to boot Ensuring HIPAA compliance Solution VMware View with thin clients Why VMware View Desktop is “always on” saving valuable time in critical care facility VMware View including the VI3 virtualization platform provides Disaster Recovery capabilities Restricts data and information to datacenter Being able to recover from a disaster is very important for any health care organization, and instant access to that information in a time of disaster is important. VMware View gives us the ability to shift desktops from one data center to the other and make them available to our staff so they can continue providing health care. Chris House Senior Network Analyst, Metro Health
31. How Customers Typically Start: Stage 1 Pilot group of 50–500 users Each user gets a dedicated desktop Leverages existing processes and management Unique Virtual Machines Individual Desktops Individual Users View Manager
32. How VMware View Solution Evolves: Stage 2 Persistent pool desktops Virtual machine allocated and personalized dynamically Pool of Virtual Machines Individual Desktops Individual Users View Manager
33. How VMware View Solution Evolves: Stage 3 ExternalUsers Pool of Virtual Machines Individual Desktops Individual Users View Manager View Manager ThinApp Stream Applications
43. Gathering requirementsStrategic Business Value Standardize Explore Expand VMware View 3 Services ThinApp Application Packaging Services: View Jumpstart VMware View Pilot Plan and Design for VMware View VMware Education: View Training VI Health Check Plan and Design for VI
44. Summary of VMware View Summary of Benefits Streamlined Desktop and Application Management Reduced Desktop Maintenance and Support Costs Improved End User SLAs and Desktop Business Continuity Improved Security and Compliance
45. Next Steps VMware View More Information on VMware View:http://www.vmware.com/products/view/ Download and Evaluate Solution:www.vmware.com/download/view/ Use the VMware View TCO calculator:http://www.vmware.com/products/vi/calculator.html Take advantage of VMware View Service Offerings to accelerate your deployments
Let’s first talk about the Desktop dilemma facing most enterprise IT teams and end users. Simply put the desktop dilemma is how to satisfy end user requirements while ensuring IT requirements are also met. What users want is the flexibility to access their personalized desktops, applications and data anywhere, anytime using multiple devices. What this means is the ability to have their desktops follow them not a device. Additionally they want the ability to use native windows applications in conjunction with web based applications. They need the ability for these applications to work seamlessly together. Finally users want 24 by 7 access to their desktops implying a critical need for desktop business continuity.On the other side of the spectrum, IT teams face the challenge of managing different types of desktops. Enterprise desktops are one of the most difficult to manage IT asset today. Within any organization, there exist different users, a variety of hardware that must be supported, growing security concerns, and a workforce that is increasingly dispersed geographically. In addition, different types of users need different applications. Managing these moving parts is both complex and costly. This makes managing these devices very time consuming and inefficient in addition to making it very expensive to manage these disparate desktops. Industry research shows that more than 70% of the total cost of ownership of a desktop is spent on operational activities associated with managing the PC: managing end-users, hardware maintenance and repairs, provisioning and upgrading PCs, and software application management like installing and patching. Increasingly, IT departments are being pressured to reduce costs but manage more applications, users and desktop configurations with minimal resources. Companies are being mandated to do more with the existing resources or even reduced resources. Quantifying security risks and their associated costs can be very difficult. A report often cited to estimate the cost of a security breach is the “CSI/FBI Computer Crime And Security Survey”. According to the 2007 survey, the average cost per security breach was $350K, up from $168K in 2006. Average losses associated with the theft of confidential information, except from mobile devices, were $5.7 million per incident. The loss associated with data or network sabotage were $1.1 million per incident.As the landscape changes, it is essential that businesses think strategically about desktop management to ensure that their workers get the resources they need to efficiently do their jobs while meeting IT requirements.
Effectively virtualization is the only solution which can help meet end user needs while also meeting the requirements of IT without any compromise. When we talk about virtualization, we of course are talking about the Operating system or machine level virtualization which is a core strength of VMware’s offerings. In addition to OS level virtualization we are also talking about application level virtualization which breaks the bonds between the applications and the OS thereby ensuring isolation and encapsulation of the applications too. Separating these different layers helps provide a very flexible way of deploying desktops and applications to end users while streamlining desktop management.
VMware View is a more holistic approach to solving the desktop dilemma without compromising on the end user requirements and IT requirements. There are 4 key components of VMware View. VDI, Storage Optimization, application virtualization and client virtualization.
This helps reduce the amount of storage consumed by 90%. This in turn helps reduce the TCO associated with a VMware View solution.View Composer has been architected such that the User personalization is completely separated from the OS settings. It provides a seamless user experience by logically joining two virtual disksHighly Managed OS Disk which helps reduces provisioning time, makes it very easy to roll out patches and updates.User Data Disk – which is a Persistent disk to store user data and settings and helps maintain user personalizationThis in turn helps streamline the management of large desktop deployments while ensuring that user personalization are carried even when updates, patches or upgrades are done.
The final new component of the overall View 3 solution is the Offline Desktop capability. This provides end users the ability to download (check out) virtual desktop onto their client devices such as a laptop and execute the virtual machine locally. Security policies are enforced and virtual desktops may “checked back in” to the datacenter and resynchronized. This enables a full user experience even when there is no network connection or when the network connection is a high latency WAN like connection.Offline desktop component of VMware View increases productivity by enabling end users to work offline and run managed virtual desktops locally for the best user experience. It also helps Desktop IT admins manage desktops running locally or in the datacenter through the same administration framework.
In a offline mode, the checked out virtual desktop has a heartbeat back to the View Manager – so admins can push updated policies or deactivate the virtual desktop if required.Additionally, if changes have been made to the checked out virtual machines, the differences are synced back with the centralized virtual desktop at check-in. Key thing to remember is that only the delta is checked back in and not the entire desktop image.This highlights some of the key functionality and components of VMware View 3. Now let’s briefly touch upon how these virtual desktops can be accessed.
In many cases, it is simply not realistic to expect that a customer will replace all of their existing architecture with a VMware View solution. A new feature introduced as part of the View Manager 3, Unified Access provides customers with mixed environments the ability to extend VMware View Manager’s secure connection brokering capabilities to other platforms. This means users can access not only their virtual desktops hosted on VMware Infrastructure through View Manager, but also their physical PCs, blade PCs, and terminal servers. From a IT admin point of view it helps assign end users different types of desktops including Blade PCs, physicals PCs and terminal servers. IT also helps them manage these different types of desktops from the same management interface. Unified Access is useful to customers during the period when users are transitioning from physical desktops to virtual desktops. During this time, IT may want to give the users the ability to connect to both their physical desktops and their virtual desktops.
Another key new feature of VMware View Manager 3 is Virtual Printing. It provides the ability to print from virtual desktops to local devices without driver compatibility issues, bandwidth requirements or complicated user setup. Virtual printing provides Driver Free Printing which implies that end users and IT admins do not have to install or maintain any print drivers on Virtual Desktops. As part of the View 3.0 solution, a universal print driver is provided so there are no compatibility issues even when printing to a local printer from home. Additionally all necessary printers are automatically available to the end users.Virtual printing also helps Minimize network utilization up to 98% with its advanced print stream compression technology while providing High quality printing even over WAN connections or other sub-optimal networks. Virtual Printing supports key printing end user requirements such as Color or Black/white printing, Resolution adjustments, Duplex printing and support for multiple Paper Sizes to meet the flexible needs of end users and the enterprises.
With the release of View Manager 3 we have further enhanced the end user experience to enable better multimedia experience while providing ability to access local devices such as local printers, scanners and other USB peripherals.VMware View will be able to provide a rich end user experience to LAN and WAN users who have standardized on RDP. With Multi Media redirection, VMware View provides a rich end user experience to LAN and WAN users who have standardized on RDP. VMware View delivers a rich user experience across a wide variety of media types over RDP on both Windows XP Professional and Windows Vista in a virtual machine. Multimedia redirection also utilizes the processing power of the client, not the server, to deliver a multi-media experience. This results in a rich end-user experience with minimal impact to server and network, thus enabling further scalability.This Multi-media redirection feature in combination with the recently announced partnership with Teradici further demonstrates VMware’s commitment to actively support customer choice for the use of multiple protocol technologies to best suit their use cases.
For new customers, View is available in two end to end bundled SKUs. The first is View Enterprise and the second is View Premier. The View Enterprise bundle, formerly known as the VMware VDI bundle, contains the following components: VMware Infrastructure 3 Enterprise Edition (ESX Server), vCenter Management Server and the VMware View Manager. The View Premier bundle includes three components that are not available with the View Enterprise bundle: View Composer, Offline Desktop, and ThinApp. The bundles offer a great value for many customers, providing a total solution with a single SKU. However, it’s important that customers are aware that vCenter and the VI3 Enterprise licenses for desktop deployments are included in View Enterprise and View Premier bundles are restricted to desktop workloads only.
