31. Flowchart e.g. Statistical Process Control Steps Produce Good Provide Service Stop Process Yes No Assign. Causes? Take Sample Inspect Sample Find Out Why Create Control Chart Start
TQM - Motivation Each causal level can be completed in order(i.e. secondary then tertiary), or by relationship (responsiveness then time)
TQM - Motivation Group answers should include the following: Worker dissatisfaction as the ‘head’ of the diagram Major causes should include environment, equipment, and management Secondary causes for environment Worker training, worker empowerment, cleanliness, wages, benefits, etc. Secondary causes for equipment: Effectiveness of equipment, age and maintenance requirements, lack of new technologies, etc. Secondary causes for Management: Leadership qualities, Involvement, Attention, Expertise, human relations, etc.
TQM - Motivation This slide illustrates a Cause and Effect Chart for a practical problem.
TQM - Motivation
TQM - Motivation This slide probably deserves more discussion than most of us would tend to allot it. Students need to understand the cost of “going the extra mile,” - the difference between something which may be very good, and something which is perfect. The students also need to recognize that Pareto charts suggest where to place effort - on the item that looms largest on the chart. After progress is made on that item, then one performs a Pareto analysis on the remaining items, and repeats the procedure..