7 Quality Management Principles Explained

1. ISO 9001:2015
7 Quality Management Principles
Fayaz Syed
sfayaz@gmail.com

2. We Will learn
Quality Concepts 7 QM
Principles

3. Quality
Aristotle said: “Quality is
an art won by
training and
habituation. We are
what we repeatedly
do. Quality, then, is
not an act but a
habit”.
“Quality is
everyone’s
responsibility and
we never have to
stop getting better”

4. Quality Control Vs Quality
assuranCe
Quality Control-
Reactive in nature
Quality Assurance -
Pro-active in
nature

5. ManageMent SySteM
Orchestra
Management System- System
to establish policy
and objectives and
achieve those
objectives
System: Set of
interrelated or
interacting elements

6. Quality ManageMent SySteM
QMS uses both
Quality Control &
Quality Assurance

7. ISO
International Organization for
Standardization
ISO’s name – came from the Greek word
“isos” means “equal”
Federation of national
standards bodies. An
NGO, established in
1947
Objective –facilitate
international exchange of
goods and services

8. CuStoMer FoCuS
Understand
current and future
customer Needs
Meet customer
Requirements
Strive to exceed customer Expectations

9. Leadership
Establish unity of
purpose and
Direction of the
organization Create and maintain
internal environment in
achieving the
organization’s objectives.

10. engagement of peopLe
People at all levels are the essence of an
organization
Full involvement
enables their abilities to
be used for the
organization’s benefit
Competent, empowered and
engaged people throughout the
organization enhance its
capability to create value

11. process approach
Process: Activities that transforms Input into Output
Make sure the inputs are right
Ensure transformation activities consistently
work and
the desired results are achieved
then - improve the process as needed

13. Improvement
Improve Process through PDCA Cycle
Improve Processes
Measure/Monitor Results Against Objectives
Change QMS as Needed

14. evIdence-Based decIsIon makIng
Decisions based on the
analysis and evaluation
of data and information
Important to
understand cause
and effect
relationships and
potential
unintended
consequences.
Facts, evidence and data analysis lead to
greater objectivity and confidence in
decisions made

15. relatIonshIp management
Interested parties
influence the performance
of an organization Relationship
management with
its supplier and
partner network is
often of particular
importance