Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
This presentation is on Total Quality Management which is also called as TQM. This presentation consist
1.Basic of Total Quality Management,
2.Evolution of Total Quality Management,
3. Implementation framework of Total Quality Management,
4. Quality Control Circle (QCC),
5.Implementation process and structure of the QCC,
6. Roles and responsibilities of the steering committee, facilitator, team leader and members
7. Activities sequences of the QCC
8. Challenges of Total Quality Management,
9. Tips for successful implementation of TQM
etc.
the document is related to the various Techniques which are followed in TQM. The understanding of the above techniques are very much essential in order to understand the principles and the core topic of TQM ie, Total Quality Management.
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
This presentation is on Total Quality Management which is also called as TQM. This presentation consist
1.Basic of Total Quality Management,
2.Evolution of Total Quality Management,
3. Implementation framework of Total Quality Management,
4. Quality Control Circle (QCC),
5.Implementation process and structure of the QCC,
6. Roles and responsibilities of the steering committee, facilitator, team leader and members
7. Activities sequences of the QCC
8. Challenges of Total Quality Management,
9. Tips for successful implementation of TQM
etc.
the document is related to the various Techniques which are followed in TQM. The understanding of the above techniques are very much essential in order to understand the principles and the core topic of TQM ie, Total Quality Management.
Quality Management: Nature of Inspection; Quality Control; Statistical Quality Control (SQC); Types of Control Charts; Acceptance Sampling Technique; Total Quality Management; What is Quality Management? Modern Quality Management;
Measure the performance and durability of products with the help of quality management principles as it helps to achieve the desired business outcomes.
In this presentation, we will talk in details about leadership as an imperceptible quality for an effective business, seven habits of highly effective people and seven tools on management and planning, models for TQM leadership, strategic quality management and steps creating TQM culture.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
According to new syllabus of PCI M.Pharm 1st sem. students can directly utilize this ppt for their study. As per PCI new syllabus QA STUDENTS find this ppt very use full.
Quality Management: Nature of Inspection; Quality Control; Statistical Quality Control (SQC); Types of Control Charts; Acceptance Sampling Technique; Total Quality Management; What is Quality Management? Modern Quality Management;
Measure the performance and durability of products with the help of quality management principles as it helps to achieve the desired business outcomes.
In this presentation, we will talk in details about leadership as an imperceptible quality for an effective business, seven habits of highly effective people and seven tools on management and planning, models for TQM leadership, strategic quality management and steps creating TQM culture.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
According to new syllabus of PCI M.Pharm 1st sem. students can directly utilize this ppt for their study. As per PCI new syllabus QA STUDENTS find this ppt very use full.
Game Changing Quality Strategies that Drive Organizational Excellencekushshah
Quality in the past was more related conforming to requirements, in lot of cases as it relates to engineering requirements and not necessarily enthusiastic customer experience. It was a very narrow definition of quality and focused more on Things Gone Wrong. Goal was to reach a level of customer accepted.
Quality definition today is much broader and winning in quality in this highly competitive environment requires deployment game changing quality strategies.
We will discuss how to infuse the voice of the customer into the way we design our products and services so that they exceed customer expectations. Organizations that engage all functions within enterprise and are customer centric will differentiate themselves from the rest of the competition. This presentation will provide an integrated roadmap on how to integrate proactive quality strategies such as Design for Six Sigma (DFSS), Advanced Product Quality Planning (APQP), Design Failure Modes and Effects Analysis (DFMEA), Process Failure Modes and Effects Analysis (PFMEA) along with reactive strategies such as Six Sigma and control plans to achieve organizational excellence.
Six Sigma (Quality Management System)
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects.
Six sigma process is one in which 99.9999966% of the products manufactured are statistically expected to be free of defects.
Six sigma is a very clever way of branding and packaging many aspects of TOTAL QUALITY MANAGEMENT.
DHL Quality Control Manual Quality Management (BADM370).docxmariona83
DHL Quality Control Manual
Quality Management (BADM370)
Unit III: Individual Project
Student name
5 September 2018
TABLE OF CONTENTS
History of Quality Management 1
Founders of Quality Management 1
Total Quality Management Systems 1
The Role of Leadership 2
Strategic Issues 2
Management as a Role Model 2
Modern Metrics 2
General Quality Strategies and Tools 3
Customer Expectations 3
Designing Quality in 3
Defining Metrics 3
Mistake-proofing 3
Kaizen 3
Six Sigma 3
Quality Tactics and the Logistics and Supply Chain Functions 4
Internal and External Tools 4
Roll-Out 5
Introduction to Quality Management
Quality classification varies in numerous organizations. Organizational expectations of quality requirements are directly correlated to what customers expect in a product or service. Prior to the early 1900’s the concept of quality management was simplistic in nature. Basic forms of quality management can be traced back to the medieval times when master craftsmen would assess the quality of products and services. Modern day quality management was initially studied and formally introduced to manufacturing organizations by a mechanical engineer named Fredrick W. Taylor. For years, Taylor conducted research on manufacturing processes and how quality can be improved to increase efficiency in production. Based on his studies, Taylor published The Principles of Scientific Management in which he presented statistical findings on how to effectively implement quality management practices.
In conjunction to Taylor’s time study, Frank and Lillian Gilbreth focused on motion and efficiency study to improve the quality management processes that later paves way for the modern-day quality management systems of ISO. Another highly qualified mechanical engineer, Henry Gantt, created charts to help managers plan and monitor project tasks. Gantt also determined that employees needed to be paid based on performance evaluations. The scientific studies have improved standards and increased profitability for many businesses. This was even more evident following the work of engineer and scientist, W. Edwards Deming. Deming utilized Walter Shewhart’s Plan-Do-Check-Act Cycle for total quality management (TQM) to assist the Union of Japanese Scientists and Engineers (JUSE) in rebuilding economic strength following the aftermath of World War II.
The emphasis on total quality management (TQM) is imperative today. Businesses, like Deutsche Post DHL Group, have adopted specific methods for implementing TQM within the organization. The ISO 9000 quality management system presents standardized requirements for achieving TQM. The Plan-Do-Check-Act Cycle has also attributed to successful management assessments as well. Another frequently used system is Deming’s 14 Points. The benefits of these systems outweigh the cons. The systems have saved businesses countles.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
2. Presentation Agenda
• Quality
• Total Quality Management
• Why TQM?
• Principles of Quality Management
• Tools of TQM
• Conclusion
2
3. Quality
• Sum total of features .
• Satisfies Need.
• Subjective in nature.
• Dimensions – Performance, Reliability, Serviceability,
Appearance, Safety, etc.
3
4. Total Quality Management
Aims to hold all parties involved in the production process
accountable for overall product quality.
Reducing errors in manufacturing, streamlining SCM,
improving customer experience, etc.
A continuous process for managing quality and perpetual
improvement.
4
5. Why TQM?
Make an organisation more competitive.
New culture which will enable growth and
longevity.
Working environment where everyone can
succeed.
Reduce stress, waste and friction.
Build teams, partnerships and co-operation.
5
6. Principles of Quality Management
Customer focused
organisation
Involvement of people
System Approach
Leadership
Process Approach
Continual Improvement
Factual Approach
Mutually Beneficial
Supplier Relationships
6
8. Statistical Control Chart
- Study how a process changes over time.
- Data are plotted in time order.
- Has a central line for average, an upper line for upper control
limit and a lower line for lower limit.
- Lines are determined from historical data.
- Compare current data to these lines and get conclusion
whether the variation is consistent or is unpredictable.
Upper Control Limit
Lower Control Limit
8
9. Acceptance Sampling
A statistical technique used to take
a decision regarding acceptance or
rejection of a lot without having to
examine the entire lot.
9
10. Six Sigma
Goal of near perfection in meeting
customer requirements.
Cultural change effort for greater
customer, satisfaction, profitability and
competitiveness.
Driven by close understanding of
customer needs, disciplined use of facts,
data, statistical analysis.
Diligent attention to managing, improving
and reinventing business processes.
10
12. DMAIC & DMADV Process
Analyze – Organise data and look for process problems and opportunities.
Identify gaps between current & goal performance, sources of variation, causes.
Measure – Eliminate guesswork and assumptions about what customers expect.
Collect data to determine customer requests, defect types, feedback, ratings, etc.
Define – Customers and their requirement for the product, team goals, project
boundaries, focus, map the process.
12
13. DMAIC
Improve – Generate
solutions to fix problems
by correcting root causes
with innovation,
technology & discipline.
Control – Insure
improvements once
implemented ‘’hold the
gains’’ rather than revert
the problem.
13
14. DMADV
Design
• Develop detailed design for new
process. Create control & testing plan
for new design. Use tools such as
simulation, benchmarking, etc.
Validate
• Test design with pilot implementation.
If successful, develop & execute on full
scale. Tools – flowcharts, work
documentation, etc.
14
15. Benchmarking
• A method for identifying and
importing best practices in order to
improve performance.
• The process of learning, adapting,
and measuring outstanding practices
and processes from any organization
to improve performance.
15
16. Business Process Reengineering
It involves radical redesign of core business
processes to improve productivity.
Companies start with a blank sheet and rethink to
adopt a new value system with increased emphasis
on customer needs.
Two key areas – Redesign functional organizations
into cross-functional teams & use technology to
improve data dissemination & decision making.
16
17. Kaizen
System of continuous improvement in quality,
technology, processes, culture, productivity, safety,
etc.
It involves setting standards and then continually
improving those standards. To support the higher
standards Kaizen also involves providing the
training, materials and supervision.
Quality circles, automation, suggestion systems,
just-in-time delivery, Kanban and 5S are all
included within the Kaizen system of running a
business.
17
18. Kanban
Kanban is a visual signal that’s used to
trigger an action. Roughly translated, it
means “card you can see.”
Kanban is a card with an inventory
number that’s attached to a part. Right
before the part is installed, the kanban
card is detached and sent up the supply
chain as a request for another part.
18
19. Quality Circles
Quality Circles are small, voluntary groups of
employees set up to meet periodically for a specific
purpose.
Pinpointing, examining, analyzing and solving problems
in areas including knowledge management, innovation,
work relations, quality, productivity, safety, cost, etc.
Enhancing communication between employees and
management on the above areas.
19
20. Quality Certification
A certification mark certifies the nature or
origin of the goods or services to which it has
been applied.
For example: region or location or origin,
materials of construction, method or mode
of manufacture or provision, quality
assurance, etc.
Some certifications are: ISO 9000, ISO
9001:2000, ISI mark, Agmark, BIS Hallmark,
etc.
20
21. Conclusion
TQM has become a vital cornerstone to gain a
competitive edge, productivity and high
customer satisfaction.
21