The document discusses the future of libraries. It notes that the pace of technological change is exponential and customer expectations are rising. Libraries must adapt to remain relevant by embracing trends like mobile devices, ebooks, social media, and on-demand access. The future of libraries involves focusing on customer experience, engagement, and convenience through both physical and digital services.
Information literacy (What is Info. Literacy, Need and Importance)KM KEERTI SINGH
i have prepared these slides for ppt presentations as classwork.
these slides including knowledge about information literacy and its needs and importance in students life.
Information literacy (What is Info. Literacy, Need and Importance)KM KEERTI SINGH
i have prepared these slides for ppt presentations as classwork.
these slides including knowledge about information literacy and its needs and importance in students life.
Need and Importance of ICT Based Library Services in ODL: With Special Refere...Anupama Chetia
Need and Importance of ICT Based Library Services in ODL: With Special Reference to Krishna Kanta Handiqui State Open University &Gauhati University Institute of Distance and Open Learning
Presented at the 2018 LRCN National Workshop on
Electronic Resource Management Systems in Libraries,
held at the University of Nigeria, Nsukka, Enugu State, Nigeria
Presented by Fe Angela M. Verzosa at the forum sponsored by the Ortigas Center Library Consortium held at the Jose Rizal University, Mandaluyong City, on 5 March 2010
Information Literacy: Implications for Library PracticeFe Angela Verzosa
Lecture presented at the Information Literacy Forum sponsored by the Cavite Librarians Association held at the Imus Institute, Imus, Cavite, Philippines on 5 December 2008
Abstract: Implementation of Information & Communication Technology has changed t he way people
access and communication information. Users want easy and instant access to relevant information.
So putting pressure on library professionals to think out of the box for meeting their information
needs. Application of mobile phones to provide library and information services are significant step in
this direction. The development of mobile technology has resulted in shifting the academic
environment from traditional to mobile learning setting. This paper high-light the assumption of
mobile technology in library services, its purpose, literature review various devices, advantages,
disadvantages and prerequisites for implementing mobile based services etc.
Need and Importance of ICT Based Library Services in ODL: With Special Refere...Anupama Chetia
Need and Importance of ICT Based Library Services in ODL: With Special Reference to Krishna Kanta Handiqui State Open University &Gauhati University Institute of Distance and Open Learning
Presented at the 2018 LRCN National Workshop on
Electronic Resource Management Systems in Libraries,
held at the University of Nigeria, Nsukka, Enugu State, Nigeria
Presented by Fe Angela M. Verzosa at the forum sponsored by the Ortigas Center Library Consortium held at the Jose Rizal University, Mandaluyong City, on 5 March 2010
Information Literacy: Implications for Library PracticeFe Angela Verzosa
Lecture presented at the Information Literacy Forum sponsored by the Cavite Librarians Association held at the Imus Institute, Imus, Cavite, Philippines on 5 December 2008
Abstract: Implementation of Information & Communication Technology has changed t he way people
access and communication information. Users want easy and instant access to relevant information.
So putting pressure on library professionals to think out of the box for meeting their information
needs. Application of mobile phones to provide library and information services are significant step in
this direction. The development of mobile technology has resulted in shifting the academic
environment from traditional to mobile learning setting. This paper high-light the assumption of
mobile technology in library services, its purpose, literature review various devices, advantages,
disadvantages and prerequisites for implementing mobile based services etc.
Social Media & Customer Connections: Implications for LibrariesDavid King
When you mix social media, libraries, and customers together, there are some interesting implications. This presentation focuses on those implications for libraries - what libraries need to do to meet this challenge.
Assessing India's Open Science Data FrameworkAnup Kumar Das
Assessing India's Open Science Data Framework: Mapping of Actors and Data Consumption Patterns; Presented at International Conference on Technology, Accountability and Democracy in South Asia and Beyond; organized by Stanford University and University of Mumbai; January 17-18, 2014. http://southasia.stanford.edu/bombay_conference
Top Universities, Top LibrariesDo Research Services in Academic LibrariesCo...Llarina González Solar
University context is nowadays mostly characterized by the implementation of competitiveness and cost-effectiveness criteria. There are two main characteristics of the new management model: a new relevancy to the university funding and the predominance of the research criteria as excellence indicator. Evidence of the growing role of research in universities are the parameters to rank the excellence of higher education institutions, such as ARWU (Academic Ranking of World Universities) of the University of Shangai, SIR (SCImago Institutions Rankings) or the THE (Times Higher Education World University Rankings). The research orientation also imposes to the academic library, with the growing implementation of services to support research. Evidences are at last reports about trends in academic libraries by ACRL (Association of College & Research Libraries), especially at the latest edition: The 2015 Environmental Scan of Academics Libraries. The international survey Bridging the Librarian- Faculty Gap in the Academic Library (2015) also emphasizes the greater impact and relevance of the academic library to research, stressing the perception of the library as essential in this process. This paper tries to establish a connection between excellent universities and the research oriented services by their libraries. Our research hypothesis is: the universities at the top of the rankings have libraries that provide excellent services to support research processes. Ten of the top universities at the ARWU and Times rankings are used as sample and their libraries services analyzed. As research method we used the observation of the selected libraries webpages, with a checklist where the most relevant services to support research processes are identified.
Promoting Information Literacy in Digital EnvironmentKavita Rao
Dr.P.V.Konnur and K Kavita Rao
"Promoting Information literacy in the
Digital Library Environment: The Collaborative Role of the Library and
Information Science Professionals"
Paper presented at Seminar on Library
and Information Management in the Digital Era, Kanchi Krishna College of Arts &
Science, Kancheepuram, October 2009
E - resources for economics, commerce and management studentsHaresh R
The main problem faced by students nowadays is to find materials for their studies. So based on my experience i have made a PPT to share certain sources where the required materials can be accessed at ease.
Green libraries initiatives at national and international levelअमोल खोब्रागडे
Green design is an emerging trend, defining the library of the 21st century. Many view the library as having a unique role in the green building movement due to its altruistic mission, public and pedagogical nature, and the fact that new libraries are usually high profile, community driven projects.
Emerging technologies and the future of libraries (and library systems). Keyn...Ken Chad Consulting Ltd
Global technology trends and new directions in Higher Education will clearly affect the future of academic libraries and the nature of library technology. A common thread is the increasing focus on the user/consumer in an increasingly digital economy. For example a leading information technology research and advisory company, Gartner states ('Top 10 strategic predictions for 2015') that: "Renovating the customer experience is a digital priority." What should libraries and library tech companies do? Ken argues that the first step is looking again at user needs and suggests an innovative and practical methodology to help
The Very Heart of It. Keynote at Urban Libraries Unite (ULU) ConferencePeter Bromberg
Text and slides from keynote at Urban Librarians Unite (ULU) Conference in Brooklyn, NY, April 5, 2013. The full text of the talk is available at: https://www.slideshare.net/pbromberg/urban-libraries-unite-ulu-conference-keynote-text-version-wslides
Mobile publishing - a chance for a digital do-overClaus Enevoldsen
Mobile and social media are leading the digital revolution and publishers need to adapt to survive. In this presentation, presented for The Alliance of Area Business Publishers, you'll find mobile trends and learn about digital natives, connected consumers and multi-screen behavior. You'll be presented with a digital content strategy framework (Content T.E.P.P.) as well as case studies to illustrate the key points.
Carrying the Banner: Reinventing News on Your University WebsiteGeorgiana Cohen
As delivered for EMG Online webinar, Oct. 13, 2011
http://www.emgonline.com/Academy/Pages/EMG-Academy/Products/KnowledgeBuilders/Reinventing-News-on-Your-University-Web-Site
The State of Social Media (and How to Use It and Not Lose Your Job)Andrew Krzmarzick
Keynote address for the National Conference of State Legislatures (NCSL) Luncheon for Legislative Information and Communications Staff and National Association of Legislative Information Technology professionals on October 10, 2012.
This session will discuss the tools currently at our disposal to help communicate, market, create community and brand awareness. Whether you come from a company, nonprofit organization or campaign perspective, this talk will be relevant in showing how communication has changed and why, more than ever, it is important to be strategic about getting your voice and ideas heard.
Social Networking x Pastoral Care 社交網絡 x 堂會牧養 (2010.09.17@Network Mission 網絡使命)Calvin C. Yu
YouTube: http://bit.ly/mQQWre
Social Networking x Pastoral Care 社交網絡 x 堂會牧養 (2010.09.17@Network Mission 網絡使命)
Sharing about "Social Networking and Pastoral Care on 2010.09.17 @ Network Mission (HKCRM, GNCI, CC Net, Global Chinese Christian Post)
牧養沙龍:社交網絡與堂會牧養,由網絡使命主辦(網絡使命由香港教會更新運動、真証傳播、華信網絡、環球華人基督教新聞社等組成)
Course Tech 2013, Gina M. Bowers-Miller, Using Mobile Technology in the Class...Cengage Learning
This presentation will share the use of mobile applications and devices in a computer course at Harrisburg Area
Community College. CIS 145,“Using Mobile Technologies” explored apps for tablets, laptops and cell phones.
Students in this course completed a group project using&comparing three different mobile devices&apps. The
projects and results will be shared as well as an overview of the favorite apps from the class. Projects included
Mind mapping, Zombie Preparedness,Cloud-based projects and more.
Yes, And... Using Improv to Develop 21st Century Leadership SkillsPeter Bromberg
Using the principles of improv to develop 21st century leadership skills including mindfulness, listening, collaboration, adaptability, trust-building, and risk-taking.
Lead the Change Leadership Academy: Start With Why?: Know Yourself, Grow Your...Peter Bromberg
Slides from online presentation for Library Journal's "Lead the Change: Create Your Career Roadmap", presented on April 22, 2015. You spend a lot of time in school and in training sessions talking about what you do and how you do it. This session will help you define your deeper purpose and help prioritize a path to clearing away obstacles and focusing on bigger picture solutions for your library, your community, your university, your school.
NOTE: The complete text of the talk is available in the notes field of powerpoint
Influence When You Have No Power or Authority (full text version)Peter Bromberg
Webinar for Utah State Library, 2-24-15. Regardless of whether you have a great deal of positional power or authority or none at all, you can exert meaningful influence and help bring about the future you prefer. Using proven techniques grounded in a simple model of coaching, and practicing emotionally and socially intelligent behaviors, you can learn to bring yourself into a state of greater resourcefulness, focus your attention and energy, get into action, and exert purposeful influence in any situation.
Influence When You Have No Power or AuthorityPeter Bromberg
Webinar for Utah State Library, 2-24-15. Regardless of whether you have a great deal of positional power or authority or none at all, you can exert meaningful influence and help bring about the future you prefer. Using proven techniques grounded in a simple model of coaching, and practicing emotionally and socially intelligent behaviors, you can learn to bring yourself into a state of greater resourcefulness, focus your attention and energy, get into action, and exert purposeful influence in any situation.
The Very Heart of It. Keynote at Urban Libraries Unite (ULU) Conference (text...Peter Bromberg
Text and slides from keynote at Urban Librarians Unite (ULU) Conference in Brooklyn, NY, April 5, 2013. Slidedeck available at: http://www.slideshare.net/pbromberg/very-heart-ofit
Keynote for Indiana Library Federation Conference, Indianapolis, IN, November 14, 2012. Full text of talk available at: http://peterbromberg.com/indiana/FRAMECHANGE.pdf
What do a leaky roof, a greasy spoon, a bear sighting, and a man with a torto...Peter Bromberg
This was my "lightning talk" at Pres4lib, a presentation camp for librarians on 6/12/09 at the Princeton Public Library. It really HAS to be seen with the audio/video which is available at: http://pres4lib.pbworks.com/Lightning-Talks
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Thesis Statement for students diagnonsed withADHD.ppt
The Future of Libraries
1. The Future of Libraries
http://www.flickr.com/photos/carbonnyc/3150765076/sizes/l/in/photostream/
Gloucester County Library Staff Development Day Oct 5, 2012
Peter Bromberg | peterbromberg@gmail.com
2. “Between stimulus and response
there is a space.
In that space is our power to
choose our response.
In our response lies our growth
and our freedom.”
- Viktor E. Frankl
8. Exponential Pace of Change
1.5 mill yrs lever, wedge
500,000 yrs control of fire
50,000 yrs bow & arrow
5,000 years wheel and axle; sail
500 years printing press with movable type; rifle
100 years automobiles
50 years satellites
30 years IBM Home Computer
25 years Windows / Mac
20 years World wide web
10 years ago iPod, Netflix, Tivo
5-7 years ago Ubiquitous Broadband, Blogging, Skype
4 years ago iPhone, Android, App Store, Geolocation
< 4 years SMS/Smartphone ubiquity, Twitter,
Facebook
< 2 years Tablets, iPads, Cloud
AMAZON-APPLE-GOOGLE-FACEBOOK
9. Pace of Change
2000 2012
Use Internet (adult) 46% 82%
Broadband at home 5% 66%
Own a cell phone 50% 88%
Wireless Internet 0% 66%
eBook Reader 0% 19%
Tablet 0% 19%
Stats from Pew Internet & American Life Project
10. Change & Customer Expectations
“Everything’s amazing and nobody’s happy”
-Louis CK
11. Exponential Pace of Change
1.5 mill yrs lever, wedge
500,000 yrs control of fire
50,000 yrs bow & arrow
5,000 years wheel and axle; sail
500 years printing press with movable type; rifle
100 years automobiles
50 years satellites
30 years IBM Home Computer
25 years Windows / Mac
20 years World wide web
10 years ago iPod, Netflix, Tivo
5-7 years ago ubiquitous Wireless, Blogs, Skype
4 years ago iPhone, Facebook
< 4 years SMS/Smartphone ubiquity, Twitter,
Facebook
< 2 years post PC world: Tablets, iPad, Cloud,
AMAZON-APPLE-GOOGLE-FACEBOOK
15. Flatten the Organization
Agile
Flexible
Adaptable
Innovative
Responsive
Photo cc license 2.0 courtesy flickr user Chrissy Eliza
http://www.flickr.com/photos/chrissyeliza/4142314898/sizes/l/in/photostream/
16. Flatten the Organization
Shared Vision
Less Hierarchy
Bias for action
Bias for risk-taking
Employee empowerment
Photo cc license 2.0 courtesy flickr user Chrissy Eliza
http://www.flickr.com/photos/chrissyeliza/4142314898/sizes/l/in/photostream/
17. Emergent Leaders
- No formal authority
- Motivate others
- Initiate new ideas
- Seek others’ opinions
- Are passionate and involved
Photo cc license 2.0 courtesy flickr user Ian’s Shutter Habit
flickr.com/photos/9289838@N06/3387635009/sizes/z/in/photostream/
18. Emergent Leaders
“I’ll just keep going
until someone tells
me to dial it back.”
And what will you do
if someone tells you
to dial it back?
“I’ll still keep going”
23. Trends: Keeping Up
Pew Internet & American Life Project
http://libraries.pewinternet.org/
24. Trends: Technology
• Mobile
• Smartphones
• Tablets and iPads
• Faster Everything
• Cloud Storage
• Rise of Apps
• Social, Social, Social
http://www.sharenator.com/The_Cell_Phone_Thread/68456/old_cellphone-37356.html
25. Trends: Technology
Post PC World
• Mobile
• Smartphones
• Tablets and iPads
• Faster Everything
• Cloud Storage
• Rise of Apps
• Social, Social, Social
http://www.sharenator.com/The_Cell_Phone_Thread/68456/old_cellphone-37356.html
26. Trends: Technology
“Mobile devices have fundamentally
changed the relationship between
information, time and space.
Information is now
portable, participatory, and
personal.”
Kristen Purcell, Ph.D., Associate Director, Research
Pew Internet Project
http://pewinternet.org/Presentations/2012/Mar/Radiodays-Europe.aspx
29. Trends: Tablets over PC
“What the post-PC era does
mean is that personal
computers are not at the
center of the technology
universe anymore”
- Clifford Leimbach, IHS
Photo courtesy flickr user I_am_allan CC.2.0
http://www.flickr.com/photos/misteral/6896944190/sizes/h/in/photostream/
34. <FACEBOOK>
Over 950 million
active users
</FACEBOOK>
35. <FACEBOOK>
Over 540 million
MOBILE users
</FACEBOOK>
36. <FACEBOOK>
50% of active users
log on to Facebook
every day
</FACEBOOK>
37. <FACEBOOK>
Mobile users
are 50% more active
than non-mobile users
</FACEBOOK>
38. Trends
People and Service
• CONVENIENCE (anytime, anywhere)
• On Demand
• Choice
• Multiple Channels and Devices
• #HashtagNation
• Power of Place, Need for Space
• Create and Curate (not just consume)
42. Trend: eBooks
Pioneers
1.Douglas County Library
2.Library Renewal
3.GlueJar
4.Queens Public Library
5.Columbus Metropolitan
43. Trend: eBooks
“The tables have turned,” said Sharon
Nemechek, Douglas County Libraries
collection services manager.
“Publishers have heard about what
we’re doing and they want to be part of
it. We’re excited about the way the
relationship between libraries and
publishers is changing, and what it
means for our patrons.”
44. "The library’s job is NOT to assure
publishers and distributors that
they shall endure no matter how
heavy-handed their actions. The two
entities that matter:
writer, reader. Our job is to connect
them.
Are today’s epublishers making that
easier, or harder? My radical
proposal: let’s do more business with
the former, and less with the latter."
-Jamie LaRue, Director, DCPL
45. Trend: eBooks
It’s fun, people are
going to be drawn
to it, you just want to
touch it and see what’s
going to happen. Accessible
from your computer from
home, as well as from mobile
apps and large touch screens
in the library.
–Deborah Margeson, Collection Services Manager
51. Core Value! Convenience
Ranganathan’s Five Laws of Library Science
1.Books are for Use
2.Every reader his [or her] book
3.Every book its reader
4.Save the time of the reader
5.The library is a growing organism
53. Focus on Customer Experience
Walk Throughs
http://rowleypolybird.blogspot.com/2010/04/preached-at-trinity-united-reform.html
54. User Experience: Engagement
Jesse James Garrett | The State Of User Experience, http://vimeo.com/6952223
Perception (senses) External
Action (body) External
Cognition (mind) Internal
Emotion (heart) Internal
129. Communicating Value: User
Centered
http://headrush.typepad.com/creating_passionate_users/2007/04/index.html
http://www.flickr.com/photos/radiorover/2787677403/
130. Communicating Value: User Centered
People ask
themselves, “Is this
my kind of place?
Unless you get that
right it doesn’t
matter what else you
do.
– Joan Frye Williams
http://fineartamerica.com/images-medium/odd-man-out-michele-burgess.jpg
131. Ask Customers what they want
(but don’t stop there)
Henry Ford said that
if he had asked
people how they
wanted to improve
their transportation
they would have said
faster horses. http://www.flickr.com/photos/danshouse/163331027/
132. Value: The Low Hanging Fruit
Push Alerts
Online Content
Social Networks
Programs
Merchandising http://www.flickr.com/photos/pleeker/164453373/
133. Value: The Low Hanging Fruit
Hospitality
Kindness
Caring
Partnering
Outreach
http://www.flickr.com/photos/pleeker/164453373/
139. Experiment and play
“I didn’t fail, I
just discovered
another way
not to invent
the electric
light bulb.”
- Thomas Edison
http://www.flickr.com/photos/zetson/3036254720/
142. There has never been a better time in
the history of humanity to
STEAL THE REST
• Webjunction • Social Media
• Associations • ALADirect | ALAConnect
• Consortia • Blogs
• Literature • Facebook Groups
• Personal Networks • LinkedIn Groups
• Slideshare.net • Webinars
• Vendors • Listservs/Forums
149. Emergent Leaders
No formal
authority
Motivate others
Initiate new
ideas
Seek others’
opinions
Are passionate
and involved Photo cc license 2.0 courtesy flickr user aussiegal
http://www.flickr.com/photos/aussiegall/7196082472/sizes/l/in/photostream/
151. 2006
We want our articles to be correct
before they are published.
We stand behind our
process, based on trained
editors and fact checkers, more
than 4,000 experts, and sound
writing.
Our model works well.
Wikipedia is very different,
but nothing in their model
suggests we should change
what we do.
http://www.flickr.com/photos/radiorover/2787677403/
- Dale Holberg, the Editor in Chief of Britannica
152. 2009
The new version of Britannica
Online, set to debut this summer,
will emulate the Wikipedia
concept by letting subscribers make
changes to any article, ranging from
minor edits to near-total rewrites.
"I don't believe it's accurate to
say that Britannica &
Wikipedia are becoming more
similar” scoffed Britannica
President Jorge Cauz
http://www.flickr.com/photos/radiorover/2787677403/
- Boston Globe, 3/31/2009
153. User Experience Honeycomb
VALUE
• Useful
• Desirable
• Accessible
• Credible
• Findable
• Usable
By Peter Morville, Semantic Studios http://semanticstudios.com/publications/semantics/000029.php
154. Make “So What” Your Favorite Question
http://openlibrary.org/works/OL8851068W/So_What
Editor's Notes
Thank you for inviting me to join today for your staff development today I’d like to spend the time we have together talking with you about the important and challenging we do providing library service. Together, we’ll take a look at the work we do in libraries , and at the changing world around us and discuss what we see. [CLICK]
“ “ Between stimulus and response there is a space. In that space is our power to choose our response . In our response lies our growth and our freedom.” - Viktor E. Frankl The world is changing Some would suggest that it’s changing at a faster pace than ever There are challenges, to be sure But there are also always choices As you take some time together to reflect, My job today is to help you hang out in that space. A little space for perspective. A little space for a shift in perspective. An opening to think creatively about the choices you have individually and collectively to focus your attention and your energy. Photo credit: Peter Bromberg [CLICK]
Specifically, We’ll cover: Pace of change Tech and Societal Trends Customer Engagement Value Look at some strategies for moving forward [CLICK]
I’d like to start by asking a question to create a little perspective; A little context WHY ARE WE HERE TODAY? A seemingly simple question, and one I try to continually ask and answer. Every day Take a moment, and think about the question. Why are we here today at the Maplewood Library? Why are YOU here? (RUN THROUGH ALL OF THE MAP SLIDES) [click]
Why are we here today? Because Life is short Our time together is precious I want to use my time here to make a difference I want to be awake and fully present Enrich my life and the lives of those around me. I choose to do that through library service.
But to come back to the question: Why are we here? The public library is a center of public happiness first, of public education next. -John Cotton Dana Ok, let’s talk about … [click] (change) Photo: http://www.npl.org/Pages/ProgramsExhibits/Exhibits/Dana06.html
Let’s start by talking about change.
Here is a chart that illustrates the pace of change– specifically change brought about by disruptive technologies You can see that the amount of time between disruptive technologies and major shifts that they bring about has continually compacted. (quickly review) This means that great grandfather’s life was virtually indistinguishable from his father’s life. They both lived in a make shift house , with a dirt floor, a wood burning oven, and no plumbing. The first 13 years of my grandfather’s life were the same as his fathers In 1921 he left Russia for America and the next 80 years of his life saw: Automobiles, Indoor plumbing, Telephones, Heart surgery, Air travel, Satellites in orbit Space travel a moon landing, Television, Microwaves, Portable radios and tape players In other words, my grandfather saw more significant change in his life than his ancestors saw in the 500 years previous. To contrast, my 15 year old nephew has never known a world without: Internet, 156 HD channels, Invisible braces, DVDs, Cell phones, Text Messaging The pace of change– the introduction of “disruptive technologies” continue to happen at an exponential pace… Here are just a few key indicators: [click]
2000 2012 Use Internet (adult) 46% 82% Broadband at home 5% 66% Own a cell phone 50% 88% Wireless Internet 0% 66% eBook Reader 0% 19% Tablet 0% 19%
SHOW VIDEO ----------------------------------------------------------------------------------------- Funny right, but he captures something there, about how customers expectations shift very quickly when they are exposed to new technologies that make their life easier—or at least technologies that they value. Back when we started QandANJ.org in late 2001 and I started going around doing presentations, I would ask, “how many of you have been on the internet in the last 24 hours.” In the beginning I’d see 10-25% of hands go up. Each year, I’d see more and more hands go up. And now when I ask that question (ask it) . I inevitably see 100% How many of you have texted w/I the last 24 hours? Been on a social network? In a few years, how many hands will we see? The fact is, that technology doesn’t just expand what’s possible, it shifts our expectations and the expectations of our customers. Which means we have to be continually evaluating and shifting our role as librarians to respond to the shifting needs and expectation of those that we serve . But we’re getting a little bit ahead of ourselves… Let’s finish this discussion on the pace of change [click]
Looking back at the chart: What we see is that for long periods of time, nothing happened. Then something happened, that had a major ramifications. That led to major changes. And then for another long period of time nothing happened. In Change Management, this was referred to as [CLICK] (Freeze,Unfreeze,Re-freeze model)
Up until recently, there was an accepted model of how change happens in society and organizations: The Freeze,Unfreeze,Re-freeze model , This model suggests that: Our structures, our organizations , and therefore our experiences remain fairly stable (or frozen) for long periods of time Some fundamental change occurs, and for a period of time, things unfreeze. We all get used to the change, it’s ramifications play out, and we settle into the new normal. We refreeze. This model makes sense when we apply it historically, but over the last 100 years, the periods between each change have gotten smaller and smaller, to the point where it seems we don’t even get to the refreeze point. With regard to change we are now more in a state of continual fluidity . What does it feel like when we are in “unfreeze” mode? [click]
Like this… Mad Men is all about that unfreezing Again, we have increasingly found ourselves in type of permanent unfreeze model Peter Vaill, a Professor of Mgmt at Antioch Univ . observed this phenomena and suggested a new model to help us understand change . [click]
We are now in what Peter Vaill and other change mgmt experts call: Permanent whitewater. Whitewater suggests a number of things: It suggests a fast-pace ; It suggests that the situation changes by the second It suggests that we need to vigilant, aware and responsive moment by moment It also suggests that we can have a general sense of shape of the river—the direction of current — Maybe know where the really big rocks are . We can’t control the ride, but we can influence it . So, what can we do to be successful in this new reality? [CLICK]
We can flatten our organizations. Why? Simple: Because flatter organizations – organizations with less heirarchy and bureacracy– are better positioned to succeed in a climate of rapid change? What are the characteristics of a flattened org? Agile Flexible Adaptable Innovative Responsive [click]
How does that look? Flatten the organization Strong shared Vision Less Hierarchy Bias for action Bias for risk-taking Employee empowerment to act Encourage Emergent Leadership [click] Photo cc license 2.0 courtesy flickr user Chrissy Eliza http://www.flickr.com/photos/chrissyeliza/4142314898/sizes/l/in/photostream/
Emergent Leaders: (Peter Northouse) No formal authority Motivate others Initiate new ideas Seek others’ opinions Are passionate and involved Photo cc license 2.0 courtesy flickr user aussiegal http://www.flickr.com/photos/aussiegall/7196082472/sizes/l/in/photostream/
Lindsey is a great example of Emergent Leadership [click]
Valve has NO hierarchy No management No structure Anyone can Think of it as runway fashion. It’s far out there, but some of those far out ideas can be scaled back and used. [click]
I mentioned the importance of Trendwatching Before getting into some specific trends I wanted to tip you off to two good trendwatching tools [click]
Trendwatching.com Great resource for societal trends Business trends Non-profit Free Monthly Newsletter Free Archives
Pew Internet & American Life Project One of seven projects that make up the Pew Research Center Nonprofit, nonpartisan “Fact Tank” Provides information on the issues, attitudes and trends shaping America and the world Produces reports exploring the impact of the internet on families, communities, work and home, daily life, education, health care, and civic and political life Authoritative source on the evolution of the internet through surveys that examine how Americans use the internet and how their activities affect their lives “ latest research” (gaming, location based services) and infographics [click]
Libraries are a featured topic: http://libraries.pewinternet.org/ Ebooks Reading Learning Libraries and Communities [click]
OK, let’s look at some of the current trends, starting with technology (Run through each and ask each of them what they think the ramifications might be) Mobile Smartphones Tablets and iPads Faster Everything Cloud Storage Rise of Apps Social In other words… [click]
OK, let’s look at some of the current trends, starting with technology (Run through each and ask each of them what they think the ramifications might be) Mobile Smartphones Tablets and iPads Faster Everything Cloud Storage Rise of Apps Social
Mobile devices have fundamentally changed the relationship between information, time and space. Information is now portable, participatory, and personal. PEW REPORT FROM Sept, 2012: 45% own a cell phone that is not a smartphone meaning that smartphone owners are now more prevalent within the overall population than owners of more basic mobile phones. [click]
As you know… (point out that these icons represent mobile services from GCLS) [cllick]
Vast majority of americans have a cell phone Smartphone ownership now outstrips cell phone ownership 9:8 margin [click]
Point: For the first time ever, the majority of memory chips are not used by pc’s “ What the post-PC era does mean is that personal computers are not at the center of the technology universe anymore” - Clifford Leimbach, HIS (a global information company) From: “Sign of the Times: PC Share of DRAM Market Dips Below 50 Percent for First Time”, September 14, 2012 Source: http://www.isuppli.com/Memory-and-Storage/News/Pages/Sign-of-the-Times-PC-Share-of-DRAM-Market-Dips-Below-50-Percent-for-First-Time.aspx
Cloud storage subscriptions up from 200 million last year Expected to jump 125 million this year Hit 1.3 billion in 2017. [click]
So… What does it mean if people no longer need a hard drive? They can work from anywhere. An opportunity for us to beef up wireless? Offer more work space? Circulate inexpensive devices [click]
Cross Platform, Multiple Devices Lots of cross-pollination among services and devices Much of it with Social component Content increasingly available on the phone – other devices Can be confusing as not everyone is playing nice together Amazon-Apple-Facebook-Google slugfest? Roku: Plays Netflix, Amazon, Hulu, HBOGo, games, Some real long tail stuff! (private channels, foreign, religious Hardware portal to content (through other providers) Amazon (selling video content—only available on one phone) Buy/lease content | Cloudplayer for music | Free storage Netflix: Now producing original content Need phone, Internet Ready Tv, roku or apple to stream Leased Content Apple TV : Can play netflix. Sell content through itunes. Competes with Amazon Buy content “Your content. On all your devices”. (Icloud) GoogleTV : Television, meet search engine Search engine for live TV, netflix, amazon, web Google Play/Drive Cloud storage | Media store (books, movies, music). Your Own content
More than 950 million active users [click]
More than 950 million active users [click] (Associated Press: http://finance.yahoo.com/news/number-active-users-facebook-over-years-214600186--finance.html)
More than half of all use is now mobile In Sept 2009, 65 million mobile, 300 Total users 3. In Sept 2012 540 million mobile/900 total users [click] SOURCE: http://money.cnn.com/2012/05/10/technology/facebook-mobile-users/index.htm (May 10, 2012)
50% of our active users log on to Facebook in any given day
# People that use Facebook on their mobile devices are almost 50% more active on Facebook than non-mobile users. So what do you see as some of the ramifications and opportunities? Start a facebook page Post pictures Post events It’s not just a way for you to communicate with them, it’s a way for library users to see/hear and interact with EACH OTHER Build a community feeling. Demonstrate support. Give you a QUICK way to contact many people. [click]
Let’s look at some other societal trends (largely driven by technology) Convenience (anytime, anywhere) - OVER-RIDING TREND On Demand Choices Multiple Channels and Devices Hashtag Nation (Every few minutes, the blue Twitter bird would appear on the screen, along with a recommended hashtag ) Power of Place Create and Curate (Pinterest) 27% of teens record/upload videos (Pew’s Teens and Online Video, May 3, 2012 -- from 2011 data) [click]
It seems like 2012 has been the year of the ebook Conversations about Ebooks are dominating our conversations in journals, conference programs as the major stakeholders (libraries, authors, publishers, distributors) try to figure out what the new ebook reality will be and where do we fit in that picture. There’s a lot we just don’t know, but let’s start with what we do know. Let’s look at some data on ebook/tablet ownership. [click]
The share of adults in the United States who own tablet computers nearly doubled from 10% to 19% between mid-December and early January (up from 5 % in Nov 2010) and the same surge in growth also applied to e-book readers, which also jumped from 10% to 19% over the same time period. (up from 6% in Nov 2010) The number of Americans owning at least one of these digital reading devices jumped from 18% in December to 29% in January. [from: Tablet and E-book reader Ownership Nearly Double Over the Holiday Gift-Giving Period] Overdrive: ebooks up 200% in 2010. OverDrive 2011: library website traffic more than doubled to 1.6 billion page views visitor sessions also doubled to nearly 100 million Mobile device use increased to 22% of all checkouts 99.5 million visitor sessions, up 107% Ok, that’s what we know– ebook are here to stay and trending up quickly. What else do we know? [click]
It’s the Wild West! Good News: Reading’s not dead… David Carr, author/journalist was asked about the challenges facing newspapers and he responded that this is a Golden Age of Journalism. It’s only the newspaper Business model that is in trouble. Likewise, for those who love reading and the ability to share information and exchange ideas, it’s a Golden Age! As lovers of books, information, ideas, and learning there’s much for us to be happy about. Publishers are in trouble – they’re the middle man. But Libraries? We are the author’s natural ally (we’re not looking for a cut) Build and support the customer base We could even become a key player in a new distribution/marketing platform
Like the wild west, we have our Pioneers Library Renewal Gluejar: Authors and publishers choose a funding goal. Book lovers chip in to meet it. Anyone will be able to kick off a pledge drive for a favorite book on our upcoming web site unglue.it. Douglas County Library [click]
Douglas County Library “ The tables have turned,” said Sharon Nemechek, Douglas County Libraries collection services manager. “Publishers have heard about what we’re doing and they want to be part of it. We’re excited about the way the relationship between libraries and publishers is changing, and what it means for our patrons.” Douglas County Libraries and Gale Cengage Learning have entered into an agreement allowing for library purchase of Gale eBooks Other Partners The Colorado Independent Publishers Association (CIPA ) will sell ebooks to the library and the library will house the files on their own servers and be responsible for digital rights management. May 7 th Announcement of 5 new publishers Infobase, Gareth Stevens, Crabtree, Poisoned Pen, Book View Café DCL’s distribution model is attracting not just publishers, but libraries across the nation. Marmot Library Consortium on Colorado’s western slope and Anythink Libraries in Adams County will soon provide eContent hosted by DCL. Other library systems have shown interest as well, from regions including California, New England, New York and New Jersey, and the Colorado State Library has created eVoke , an internet portal for libraries wishing to replicate DCL’s eBook model. Califa Group , will adopt the DCPL business model. Califa brokers services and products for 220 multi-type library systems (1000 buildings), has seeded the project with about $30,000 and will purchase ebook files directly from publishers as well as an Adobe Content Server to manage the digital files. Numerous other libraries and organizations have inquired about the model, including Lyrasis, the North Carolina State Library, the South Carolina State Library, the Queens Public Library, the Tampa Bay Library Consortium, and others. [click]
"The library’s job is NOT to assure publishers and distributors that they shall endure no matter how heavy-handed their actions. The two entities that matter: writer, reader. Our job is to connect them. Are today’s epublishers making that easier, or harder? My radical proposal: let’s do more business with the former, and less with the latter." -Jamie LaRue, Director, DCPL [click]
Here’s one way to meet the challenge of ebooks Douglas County Library “Power Wall”
Here’s another possible response. I took this photo at Words bookstore in Asbury Park For the record, I don’t think this is strategy that is likely to pay off in the long term. Reminds me of a line from an Ani Di Franco song, “They keep banging their fists on reality, hoping it will break.” We move on…
Locally…NJLA provides sample letter http://savemynjlibrary.org/notenoughebooks
If more people are working from home and need short term space, where can libraries fit into this? We have the infrastructure (wireless) Are you seeing business people use the library as the office? What can you do to promote or build on this?
On Demand People’s expectations are shifted Have what they want when they want it. We need to be aware that “on demand” services change expectations Louie’s, “how quickly he feels entitled to something he knew existed 10 minutes ago.) Choice of Multiple devices TV Phone Computer Tablet Multiple channels Hulu, Netflix, Comcast, Open Web (google TV) Tell story of reading book at DMV Talk about HBOGo. Dropbox documents Google docs--- I pick up seamlessly where I left off. [click]
MAJOR OVERRIDING TREND: Convenience (anytime, anywhere) In one international survey by Datamonitor (Aug 2010) 44% of citizens across 15 countries feel that it is difficult to manage their daily obligations and find time to relax The attitude towards time that many now adopt is one that focuses on leisure time maximization and one where Solutions that facilitate additional time to do the things that are deemed most important is highly valued . The 2011 film “In Time” reflects a shared cultural sense that there literally is “not enough time” and gives artistic expression to the idea that time is increasingly perceived by us our most precious commodity. [click] (source:http://marketpublishers.com/report/consumers_goods/consumer_durables/global_consumer_trends_convenience.html)
Interesting to note: Not only is the desire for “Convenience” an increasing trend, it is also one of the core values of librarianship! Proposed in 1931 by S.R. Ranganathan [click]
So we’ve discussed Change Trends While it’s hard to predict specifically what’s coming, by paying attention to trends, and by encouraging and rewarding play and experimentation, we can make choices that will position us well for success. What other choices can we make? A choice to focus on ENGAGEMENT a focus on the customer experience . Not just Customer Service, But Customer Experience, soup to nuts [click]
One key to designing well for customer experience is practice of putting yourselves in their shoes. One way to do that Work Like a Patron Day: http://libsuccess.org/index.php?title=Work_Like_A_Patron_Day Physical, electronic walk throughs entering and leaving the library through the public entrance (not the staff doors) using the public computers to do your work using only the patron interface for searching your catalog using the library website to locate information using the public printers and photocopiers calling the main number and navigating the phone system using the public restrooms reserving public meeting rooms for meetings reading posted signs to see if they're helpful sitting in the chairs/use the furniture meant for the public paying your library fines (no waiving them the day before!) returning your items in the book drop following all library policies
In a talk that Jesse James Garrett did at UX Week 2009 (a user experience conference), he suggests that our goal should be engagement and that customers can be engaged in four primary ways. Through: Perception (senses) Action (body) Cognition (mind) Emotion (heart) [click] From. Jesse James Garrett | The State Of User Experience, http://vimeo.com/6952223 Picture of fingerpainting girl: http://www.flickr.com/photos/pollock/4172866434/sizes/n/in/photostream/ Picture of smiling woman: http://www.flickr.com/photos/phantom_menace/177058530/sizes/m/in/photostream/
What does that kind of engagement look like? Let’s See: http://www.youtube.com/watch?v=2lXh2n0aPyw So how were the people in this video being engaged? Perception (sound, visual) Action (jumping, walking) Cognition (choices, cause/effect) Emotion (fun!) Garrett suggests that once you start thinking in terms of user experience, you start to see user experience problems everywhere; you can’t NOT see these problems. [click]
Let’s Review Garrett’s four main modes of engagement [click] Photo of fingerpainting girl: http://www.flickr.com/photos/pollock/4172866434/sizes/n/in/photostream/
What’s Missing? Identity – Who am I? Group Identity – Who am I in relation to you? Social Connections Community Connections OK, with these modes of engagement in mind, let’s look at some examples. Think about whether your seeing Physical Perceptual/sensual Cognitive Emotional Think about how ideas of social and communal identity come into play too [click]
Stuffed animals sleepover Anticipation Emotion (connection to animals) Social (family and friends look on web) Curiosity Excitement Action (come to the library) http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624716712838/
Stuffed animals sleepover Anticipation Emotion (connection to animals) Social (family and friends look on web) Curiosity Excitement Action (come to the library) http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624716712838/
Cake contest for gala (for the community, by the community) Invited local bakeries to submit Built anticipation Food (perception, action) Fun Perception|Action|Cognition|Emotion http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624859008020/
Maplewood library (all rights reserved) http://www.flickr.com/photos/39221032@N08/5659132634/sizes/z/in/set-72157626461516599/
Maplewood library (all rights reserved) http://www.flickr.com/photos/39221032@N08/5658528313/sizes/z/in/set-72157626461516599/
Comfort Intellectual Social Maplewood library (all rights reserved) http://www.flickr.com/photos/39221032@N08/5659107810/sizes/z/in/set-72157626461516599/
Maplewood library (all rights reserved) http://www.flickr.com/photos/39221032@N08/5659149200/sizes/l/in/set-72157626461516599/
Music (shared music) Maplewood library (all rights reserved) http://www.flickr.com/photos/39221032@N08/5659124408/sizes/z/in/set-72157626461516599/
Nine-year-old Danielle, of Mullica Hill, smiles as she cuddles with "Buttons," an 10-month-old therapy cat owned by Sharon Bednar, after reading to it during a PAWS for Reading session at the Mullica Hill Branch of the Gloucester County From: http://www.nj.com/gloucester-county/index.ssf/2012/07/paws_for_people_gets_first_the.html Staff Photo by Lori M. Nichols/Gloucester County Times
KENNY and Holly spends some quality reading time during the Paws for Reading Program. Photo by Susan Nierzwicki
Curiosity Comfort Color Maplewood library (all rights reserved) http://www.flickr.com/photos/39221032@N08/5659094616/sizes/z/in/set-72157626461516599/
Outside in the plaza… (Inside, outside, online) Author readings Bands Dancing http://www.flickr.com/photos/princetonpubliclibrary/4988852680/sizes/z/in/set-72157624951884570/
More food! http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624542556483/
More food! http://www.flickr.com/photos/princetonpubliclibrary/4866739194/sizes/z/in/set-72157624542556483/ http://www.flickr.com/photos/princetonpubliclibrary/4866738458/in/set-72157624542556483/
More food! (do you see a pattern here??) http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624109335467/
Planting strawberry plants! — at Logan Township Branch of Gcls. From: GCLS Facebook page
More food! (do you see a pattern here??) http://www.flickr.com/photos/princetonpubliclibrary/4682937925/sizes/z/in/set-72157624109335467/ http://www.flickr.com/photos/princetonpubliclibrary/4754609655/sizes/z/in/set-72157624109335467/
Kids making Gingerbread Houses at a Library Craft Program for local children (at Swedesboro) http://www.swedesboro-nj.us/Library/index.htm
World cup http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624352026487/
World cup Community Social Emotion http://www.flickr.com/photos/princetonpubliclibrary/4755242266/in/set-72157624352026487/
GCLS Cosplay “antiprom” From GCLS FAcebook page
Music/Battle of the bands http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624282314269/
Participatory Outdoors – visible to community All ages http://www.flickr.com/photos/princetonpubliclibrary/4681798867/in/set-72157624282314269/ http://www.flickr.com/photos/princetonpubliclibrary/4862869403/sizes/z/in/set-72157624282314269/ http://www.flickr.com/photos/princetonpubliclibrary/4862857183/sizes/z/in/set-72157624282314269/
Maplewood Library Memorial Day parade. (all rights reserved) http://www.flickr.com/photos/39221032@N08/5787523057/sizes/z/in/set-72157626738900301/
Outside Communal Physical Artistic http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624074943211/ Bring your enthusiasm and your knitting, crocheting, and yarnwork projects. Learn to knit. Swap yarn, projects, and ideas. Let's knit and network! We'll be outdoors in the Community Plaza if the weather cooperates. If the weather doesn't cooperate, we'll be in the Princeton Public Library's first floor Community Room.
Library as place Art Partnership with Princeton Arts Council http://www.flickr.com/photos/princetonpubliclibrary/sets/72157624072659739/
Library as place Art Partner with Arts Council to curate. http://www.flickr.com/photos/princetonpubliclibrary/4667082144/sizes/l/in/set-72157624072659739/ http://www.flickr.com/photos/princetonpubliclibrary/4667082112/in/set-72157624072659739/
Engage the intellect (and the community) http://www.flickr.com/photos/princetonpubliclibrary/sets/72157623925359061/
Engage the intellect (and the community) http://www.flickr.com/photos/princetonpubliclibrary/4602154993/sizes/z/in/set-72157623925359061/
Allen County Public Library
Gaming! Every day there is a new article out on the benefits of gaming Stimulates many areas of the brain. Promotes learning Social, problem solving Musical! http://www.flickr.com/photos/shifted/2856581311/sizes/m/in/pool-38119641@N00/ http://www.flickr.com/photos/melancon/336855973/sizes/m/in/pool-38119641@N00/
Dance, Dance Revolution is great Recent article on the benefits of aerobic exercise (20 minutes) raises IQ. Better test scores. “studies from the University of Illinois found that “just 20 minutes of walking” before a test raised children’s scores, even if the children were otherwise unfit or overweight studies from the University of Illinois found that “just 20 minutes of walking” before a test raised children’s scores, even if the children were otherwise unfit or overweight “ ( http://well.blogs.nytimes.com/2010/09/15/phys-ed-can-exercise-make-kids-smarter/ ) http://www.flickr.com/photos/aadl/3554598866/sizes/m/in/photostream/
Greenwich Township Branch of the Gloucester County Library System Olympic Games http://photos.nj.com/gloucester-photos/2012/08/greenwich_township_branch_of_t_11.html Staff Photo by Calista Condo/Gloucester County Times
Greenwich Township Branch of the Gloucester County Library System Olympic Games http://photos.nj.com/gloucester-photos/2012/08/greenwich_township_branch_of_t.html Staff Photo by Calista Condo/Gloucester County Times
Posted to GCLS Facebook page: https://www.facebook.com/gloucestercountylibrary
Posted to GCLS Facebook page: https://www.facebook.com/gloucestercountylibrary
Permanent Graffiti wall in Teen Space at Camden County (NJ) Library Interactive, dynamic environment (designed with lots of input from the kids) http://www.flickr.com/photos/sjrlc/4174043227/sizes/m/in/photostream/
GCLS Swedesboro Library Branch Teen Lock-In - August 3, 2012 - Duck Tape Crafts From GCLS facebook page
Gloucester County Library Logan Township Branch http://www.karmafoundation.org/njlibraries.html
Even Java and Visual Basic can be engaging… CC 2.0 Peter Bromberg (photo taken at Mount Laurel Library)
Lots of face out! Don’t want to spend money on art. Use picture books!!! Great art that you already have!! CC 2.0 Peter Bromberg (photo taken at Mount Laurel Library)
Lot of face out. CC 2.0 Peter Bromberg (photo taken at Mount Laurel Library)
Allen County Public Library Computer lab doesn’t have to boring!
Maplewood library (all rights reserved) http://www.flickr.com/photos/39221032@N08/5659098366/sizes/z/in/set-72157626461516599/
Knit for others– engages our altruism (as well as physically, artistically, communally) COST: Nothing!
FOOD!!! CC 2.0 Peter Bromberg (photo taken at Mount Laurel Library)
DOESN’T HAVE BE EXPENSIVE!! http://www.flickr.com/photos/bgsulib67/5148527894/sizes/m/in/set-72157625192282865/ http://www.flickr.com/photos/bgsulib67/5147923795/sizes/m/in/set-72157625192282865/
Connecting people to each other Engagement doesn’t have to be expensive
How we need to realocate space. More collaborative space Increase in people working from home Fewer books on the floor. More computing (short term), Rethink collections – smaller, more varied(see bolan slides about power tools Flexible spaces Self-service In short More space for studying, working, programming, fewer rows and rows of books.
Social Media: This is a whole day in and of itself: Unprecedented opportunity to engage our customers How? We’re still figuring it out. But principles of user engagement are a useful guide. Be guided by: Perception (senses) Action (body) Cognition (mind) Emotion (heart) [click]
At the very least Social Media Presence : Have one. Market it Update regularly Be some combination of useful and interesting (credible, we got.) Respond to comments. Engage!
Offer Digital Content Also puts us in multiple streams (phone, laptop) 24/7 convenience
Digital Content
Digital Content: Audiobooks through one-click-digital
Digital Content: ebooks through Freading
You don’t have to be on every social media site But be on Facebook and stay aware of others Play, experiment It changes day by day.
OK, We’ve talked about Pace of Change Trends Engagement Now let’s talk about Value…
What I’ve heard from you and others that I’ve asked this question to is that you make your decisions based on some combination of: Quality Convenience Human Touch (personall) Environment Cost (time/money) And I also hear that that equation is different for all of us. Some of you get your oil changed because you have a coupon. Whatever’s cheapest. One librarian even told me that she uses a coupon at a place that her brother warned her has a rep for using bad, recycled oil… So it seems that while there are certain factors that create perceptions of value, “value” itself is not an inherent property in a product or service. Value is created in our minds and in the minds of our customers. [CLICK]
Research also suggests that when we make decisions based on what we value it’s much more about what we feel , then what we think. It’s emotional. We are not as rational as we think… John Kotter (Professor of Leadership at Harvard Business School), “People change what they do less because they are given analysis that shifts their thinking , than because they are shown a truth that influences their feelings ” Twenty-five years of neuroscience suggests that emotions are at the heart of our decision making. As neuroscientist Donald CALNE put it, “ The essential difference between emotion and reason is that emotion leads to action, while reason leads to conclusions” Therefore, when it comes to demonstrating value to our customers, stakeholders and funders… Statistics: gate counts, database usage stats etc, are only so useful in generating support for the library, because they don’t generate emotion. Stats can be a part of the larger picture of demonstrating value. But to really communicate value you need to appeal to emotions. Putting pictures, quotes, etc. on website. In newsletter, etc. Here are examples from VPL (make it about them) [CLICK]
If you remember nothing else though, remember that when communicating value, be User Centered So what do I mean by user centered? Whatever you offer: Frame it “What’s in it for them”. As Kathy Sierra points out in this cartoon, it’s the difference between trying to attract people because you kick ass, as opposed to attracting them because you help THEM kick ass. A subtle, but I think important difference in focus. How can you help them kick ass . Which is another way of saying, feel good about themselves Tom Asacker, branding expert, says it doesn’t matter what people think about you or your library ; what matters is how you make them feel about themselves in relation to what you have to offer . [CLICK]
Joan Frye Williams says, People ask themselves, “Is this my kind of place? Unless you get that right it doesn’t matter what else you do. – Joan Frye Williams Going back to Engagement Identity Group Community KH Story about being at the library on a Friday night and saying, “Has it come to this?” One great way to find out what people want is to-- ask them. [click]
Ask people what they want, but know that’s not the end of the story Henry ford said if he had asked people what they wanted, they would said “Faster Horses” Sometimes people don’t know what they want until it’s given to them (like wireless on an airplane) Who asked for atm’s and online billpay ? Who asked for self-checkout ? Who asked for IM ? Who asked for Ipods, or Iphones , or ipads, or Siri? I’ve experienced this in my job at SJRLC where I was responsible for offering a slate of workshops When I schedule classes, my biggest successes are with topics on the outer edge of their awareness ; topics that were never requested, not classes they’ve requested . In terms of value offerings, where should you start? [click]
Here’s what I see as the low hanging fruit By that I mean, here are the things you could be offering and promoting to your customers that take the least effort and return the biggest result in terms of their perception of you as offering something of value. Push Alerts Online Content Social Networks Programs Merchandising [MORE VALUE ON NEXT SLIDE] [CLICK]
As physicist Niels Bohr said, “Prediction is very difficult… Especially if it’s about the future.” So how do you future proof [click]
We see that it’s hard to predict what’s coming, but by paying attention and valuing play and experimentation, we can respond rapidly and position ourselves for success. So how do you future proof? We’ve been talking about Structure your organization for success in a change-accelerated world Pay Close Attention to Trends Focus on Customer Engagement Focus on creating value for your customers and Community Here are some other ideas
We need to passionately extend ourselves OUT into the community. This means getting out into our communities. This might mean getting away from the reference desk ! Reference stats continue to go down and down we need to look at whether this is the best use of our staff and change staffing patterns accordingly. Do more “by appointment” Liaise with community groups. Go to meetings, sit on Boards. Don’t wait for them to come to you Go to them, listen for what they are doing, find ways the library can support them Information services, training, meeting, etc. See if there are partnership opportunities… (i.e. Princeton Futures) Facilitate connections among community groups by being more present in their spaces/meetings Discuss DCPL’s Community Reference project if there’s time
Proactively partner with members, orgs, agencies in your community. Why Partner? You may have noticed… it’s been a couple of tough years While usage is up (good thing!) OCLC’s “From Awareness to Funding” report (2008) reveals that People who use the library “just for fun” are our HEAVIEST USERS—AND LEAST LIKELY OF OUR ‘PROBABLY SUPPORTERS” TO SAY THEY WOULD DEFINITELY VOTE TO FUND THE LIBRARY. By partnering broadly across the community Theaters, Museums Restaurants Professors/teachers Hobbyists (knitters, scrapbookers, computer clubs) Community Clubs Business clubs and networking Organizations Business people and networking groups (linkedin) Writers and writing groups Artists You shift your perception and theirs--- from it being your library, to it being OUR library– a co-created entity that they will feel ownership of and love for. THAT translates into support.
Need to experiment and play Allow room for learning. Try things! If they don’t work out the way you expected ask why. Discuss, learning something, and try something new! But perhaps more importantly, they encourage experimentation and play in each other You don’t have to be an early adopter, but you do have to try things . Experience them.
Make something up. Anything. Be silly. Image: http://www.flickr.com/photos/nationaalarchief/4193508328 (no copyright)
Example: Library Sleevefacing Bowling Green State University – Way to welcome new students and orient them to the library Take pictures in different parts of the library, then post them.
There has never been a better time in the history of humanity to steal The Rest
Steal the platform!
This speaks for itself Let go of perfection. …
We can’t control what’s going to happen We can control our choices We can continue to focus on our goals (new strat plat will be a great focuser) Assess the needs of our community today, tomorrow, and the next day Make choices, take action that move us forward Keep making choices. Keep trying new things. Keep talking to your community and getting their feedback, partnership, and involvement [click]
I’m optimistic. I see opportunity for libraries, and I sincerely believe that there has never been a more exciting time to work in this noble field. Not only are we needed, I believe that as the creation of and access to information explodes we are needed now more than ever . As our political discourse becomes more divisive, our communities need us more than ever– to be centers of civic engagement and common ground. The technologies and tools will change, but we will find new and creative ways of expressing and giving shape to our core values. We will continue to help people connect with the information they need.. Connect them with ideas, and with each other, strengthening our communities. We will continue to help our customers make meaning And We will continue to help empower them to enrich their lives and the lives of those around them. [click]
Thank you
Emergent Leaders: (Peter Northouse) No formal authority Motivate others Initiate new ideas Seek others’ opinions Are passionate and involved Photo cc license 2.0 courtesy flickr user aussiegal http://www.flickr.com/photos/aussiegall/7196082472/sizes/l/in/photostream/
Picture by Lisa Coats “Another reason I love UNCW.” 4/25/12 An example of convenience—contrast with “No Skateboarding” signs Example of welcome. Of respect.
Two little footnotes I’d like to share. In 2006, Dale Holberg, the Editor in Chief of Britannica in a debate with wikipedia founder Jimmy Wales said: “ We want our articles to be correct before they are published. We stand behind our process, based on trained editors and fact-checkers, more than 4,000 experts, and sound writing. Our model works well. Wikipedia is very different, but nothing in their model suggests we should change what we do. “
Fast forward to 2009 , and this article in the Boston Globe, that appeared the same day as the articles announcing the death of Encarta… The new version of Britannica Online, set to debut this summer, will emulate the Wikipedia concept by letting subscribers make changes to any article , ranging from minor edits to near-total rewrites. "I don't believe it's accurate to say that Britannica & Wikipedia are becoming more similar” scoffed Britannica President Jorge Cauz OK, so Jorge is still a bit in denial , but kudos to Britannica for realizing they needed to change . I’m beginning with this story because it is a cautionary tale about The pace of change The power of disruptive technologies The danger of failing to accurately gauge the shifting sands of value as perceived by customer Our libraries are facing challenges that libraries did not face 20 years ago. These challenges have largely been brought about not just by change, but by the pace of change . [CLICK]
Peter Moville’s User Experience Honeycomb Facet’s of User Experience: (AKA VALUE) Useful Desirable Accessible Credible (A REAL LEVERAGE POINT FOR US) Findable Usable NEW ORDER Findability: It's first, to quote the inspiration of this post "you can't use what you can't find" Accessibility: Maybe a new quote, "you can't use what you can't access" Desirabiliy: You see the interface before you use it. Usability: You have to be able to use something to do something with it Credibility: You have to trust something before actually committing to solving a task with the service Usefulness: Usefulness is last, because a user forms an opinion about usefulness when he leaves, hopefully after completing his task. Value: value is the result of the user experience and not a facet of it.
Make “So What?” your favorite question… Cover image from http://openlibrary.org/works/OL8851068W/So_What So What New & Selected Poems (With a Story) 1971-2005 Bilingual edition Published September 2006 by Copper Canyon Press .