Design thinking is a human-centered approach to innovation that draws from design methods to meet user needs and business goals. It emphasizes starting with the user, generating many ideas through divergence and convergence, and iteratively testing prototypes to learn quickly what to build. The goal is to translate observations into insights that improve lives. Design thinking changes how design is used by focusing on understanding people and culture rather than making products attractive. It is a process that includes empathizing with users, defining their needs, ideating many solutions, and prototyping and testing ideas.