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Starting a project
                                     Craig Brown
                     Speaking at Swinburne University
                                         2 April 2010
                                       @brown_note
I was invited to talk to Jim Burrow’s project
management class at Swinburne University.

It occurred to me that when I came into the IT
industry as an analyst one of the most useful
experience I brought with me were a
collection of modelling techniques I had
learned about in business school.

Furthermore, while there is plenty of
modelling going on in the IT world, I continue
to see an absence of business models in IT
contexts. So I thought I would talk about some
models, how I used them and how they can
contribute to successful project outcomes.

The theme here is “Know what done looks like
by using models that your business clients and
partners are familiar with.”
PART 1
WHY
Business Model Canvas
    Alex Osterwalder
Cynevin - Dave Snowden
Michael porter – 5 Forces
Michael porter – Value Chain
Strategy Map - Kaplan + Norton
Organisation Mission
Strategy 1    Strategy 2     Strategy 3     Strategy 4

                       Money

                     Customers

             Efficiency and Effectiveness

                    Adaptability
Organisation Mission
        Strategy 1    Strategy 2   Strategy 3   Strategy 4



Money

Customers

Efficiency and Effectiveness

Adaptability
Organisation Mission
        Strategy 1    Strategy 2   Strategy 3   Strategy 4


        projects
Money

Customers
                       projects                 projects
Efficiency and Effectiveness

Adaptability                       projects
PART 2
WHAT
Financial




 Process                                            Customer
                         Scorecard
efficiency                                         satisfaction




                       Learning and
                        innovation




             Balance Scorecard - Kaplan & Norton
The Quadruple Constraint
                  Time




                 Quality
         Scope             Cost




Warning: Quality has many definitions
Jim Highsmith
Who are the stakeholders?


•   Who is in charge?
•   Who makes the decisions?
•   Who can veto decisions?
•   Who has local expertise?
•   Who can (and is likely to) say
    no?
What does Done look like?



What will it look like
 when it’s done?
T he marketing mix
Price Promotion Product Place
              People          Process Physicals
Personalization    Peer to Peer    Participation   Predictive models
Lean Start-up
PART 3
HOW
Understand                     Look at the
                 Identify
 potential                     market – are
               their wants
and existing                   their needs
                and needs
 customers                     being met?




                                 How do
 Can you       Can you do      customers
deliver the    it well, fast   feel about
  goods?        or cheap?      your brand
                                 image?



   Look at
                 Mobilize       Build and
   specific
                   your         sell your
  customer
                resources        product
    stories
Should it be a project?
Cross                        Time, Cost and
 A target      A defined life
                                organisational   New or unique     performance
 outcome           span
                                 participation                     requirements




                                One team or       Creating the    No constraints
                   Go on
Explorations                     one person       same thing      on time, cost or
                indefinitely
                                working alone    multiple times    performance
Plans are
    useless.
  Planning is
indispensable.
   Dwight Eisenhower
No plan
  survives
contact with
 the enemy
 Helmuth von Moltke
Process Groups
Initiate

              Plan
                           Monitor &
                            Control
                                       Close
               Implement
Figure 1.1 Project Life Cycle
(Gray & Larson, 2006, p6)
Structuring the team
S     Specific
M   Measurable
A    Achievable
R     Relevant
T   Time-bound
Work Breakdown Structure


    T he right way                    T he wrong way
   Focus on physical deliverables    Focus on processes, phases and
  that are meaningful and valuable         project activities
           to the client

Measure progress in terms that are meaningful to the client.
Product Breakdown Structure
Story Map
Agile delivery
BEYOND THE PROJECT
projects

               projects
                                      projects
  projects
                        projects
                                         projects
             projects         projects
projects
                                      projects

                           projects
       projects
Portfolio




Programme     Programme           Projects   Project
                                              Project
                                               Projects



 Project
  Project      Project
                Project
   Projects      Projects
Different views from senior management
     on what (and how) should be done
Capacity




      Competition for (& effective utilisation of) resources
T eam Design Principles
• T eams work best when they understand each       • Competition for scarce resources wastes those
  other and are focused on the same goals. T his     resources
  applies most importantly to understanding the        – Isolate dependencies as much as possible by
  customer’s motivations and goals                        creating self sufficient delivery teams
    – So align teams with clients for best         • Our ability to deliver is only as good as the
        results                                      weakest link
• Focus trumps utility by orders of magnitude          – Ensure that all teams are staffed with
    – So model teams around focused goals rather          sufficient capability. Manage structural
        than maximum utility                              and systematic deficiencies as an operations
• Cross functional teams can overcome most                risk.
  problems on their own                            • Success relies on meeting or exceeding
    – So staff teams sufficiently to do the work     expectations.
        and get out of their way                       – So ensure you know your demand and
                                                          capacity. Do this by gathering empirical data.
Credits
@brown_note

BetterProjects.net

Craig.Brown@BetterProjects.net
au.linkedin.com/in/craigwbrown

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How to Start a Project

  • 1. Starting a project Craig Brown Speaking at Swinburne University 2 April 2010 @brown_note
  • 2. I was invited to talk to Jim Burrow’s project management class at Swinburne University. It occurred to me that when I came into the IT industry as an analyst one of the most useful experience I brought with me were a collection of modelling techniques I had learned about in business school. Furthermore, while there is plenty of modelling going on in the IT world, I continue to see an absence of business models in IT contexts. So I thought I would talk about some models, how I used them and how they can contribute to successful project outcomes. The theme here is “Know what done looks like by using models that your business clients and partners are familiar with.”
  • 4. Business Model Canvas Alex Osterwalder
  • 5. Cynevin - Dave Snowden
  • 7. Michael porter – Value Chain
  • 8. Strategy Map - Kaplan + Norton
  • 9. Organisation Mission Strategy 1 Strategy 2 Strategy 3 Strategy 4 Money Customers Efficiency and Effectiveness Adaptability
  • 10. Organisation Mission Strategy 1 Strategy 2 Strategy 3 Strategy 4 Money Customers Efficiency and Effectiveness Adaptability
  • 11. Organisation Mission Strategy 1 Strategy 2 Strategy 3 Strategy 4 projects Money Customers projects projects Efficiency and Effectiveness Adaptability projects
  • 13. Financial Process Customer Scorecard efficiency satisfaction Learning and innovation Balance Scorecard - Kaplan & Norton
  • 14. The Quadruple Constraint Time Quality Scope Cost Warning: Quality has many definitions
  • 16. Who are the stakeholders? • Who is in charge? • Who makes the decisions? • Who can veto decisions? • Who has local expertise? • Who can (and is likely to) say no?
  • 17. What does Done look like? What will it look like when it’s done?
  • 18. T he marketing mix Price Promotion Product Place People Process Physicals Personalization Peer to Peer Participation Predictive models
  • 20.
  • 22. Understand Look at the Identify potential market – are their wants and existing their needs and needs customers being met? How do Can you Can you do customers deliver the it well, fast feel about goods? or cheap? your brand image? Look at Mobilize Build and specific your sell your customer resources product stories
  • 23. Should it be a project?
  • 24. Cross Time, Cost and A target A defined life organisational New or unique performance outcome span participation requirements One team or Creating the No constraints Go on Explorations one person same thing on time, cost or indefinitely working alone multiple times performance
  • 25. Plans are useless. Planning is indispensable. Dwight Eisenhower
  • 26. No plan survives contact with the enemy Helmuth von Moltke
  • 27. Process Groups Initiate Plan Monitor & Control Close Implement
  • 28. Figure 1.1 Project Life Cycle (Gray & Larson, 2006, p6)
  • 30. S Specific M Measurable A Achievable R Relevant T Time-bound
  • 31. Work Breakdown Structure T he right way T he wrong way Focus on physical deliverables Focus on processes, phases and that are meaningful and valuable project activities to the client Measure progress in terms that are meaningful to the client.
  • 34.
  • 37. projects projects projects projects projects projects projects projects projects projects projects projects
  • 38. Portfolio Programme Programme Projects Project Project Projects Project Project Project Project Projects Projects
  • 39. Different views from senior management on what (and how) should be done
  • 40. Capacity Competition for (& effective utilisation of) resources
  • 41. T eam Design Principles • T eams work best when they understand each • Competition for scarce resources wastes those other and are focused on the same goals. T his resources applies most importantly to understanding the – Isolate dependencies as much as possible by customer’s motivations and goals creating self sufficient delivery teams – So align teams with clients for best • Our ability to deliver is only as good as the results weakest link • Focus trumps utility by orders of magnitude – Ensure that all teams are staffed with – So model teams around focused goals rather sufficient capability. Manage structural than maximum utility and systematic deficiencies as an operations • Cross functional teams can overcome most risk. problems on their own • Success relies on meeting or exceeding – So staff teams sufficiently to do the work expectations. and get out of their way – So ensure you know your demand and capacity. Do this by gathering empirical data.
  • 42.