Herbert P. Mejia is a Filipino hotel concierge seeking a new position. He has over 10 years of experience in guest services roles like bell captain, concierge, and guest service agent at luxury hotels in Abu Dhabi. Mejia is computer literate and fluent in troubleshooting hardware and software. He aims to enhance his skills and professionalism in a leadership role.

1. HERBERT P. MEJIA
CELLPHONE NUMBER: +97150-1217991
EMAIL ADDRESS: bert071322@gmail.com or bert_092286@yahoo.com
OBJECTIVE:
To venture into a new position where I can enhance my profession, talents and attain
a high degree of professionalism in a new company.
CAREER PROFILE:
 Hardworking, adaptable and have willingness to learn.
 Computer literate ( Troubleshooting hardware and software, Opera, FCS,
Fidelio, MS office)
WORKING EXPERIENCE:
Team Leader Concierge
Yas Viceroy Hotel Abu Dhabi
Five Star Luxury Hotel
YasIslandAbu Dhabi,UnitedArab Emirates
September 1, 2014 to Present
 Giving information with the guest (e.g. tours, activities, attractions, restaurants,
events etc.)
 Arranging flight bookings and arranging Limo service if require.
 Answering guest E-mail inquiries.
 Posting guest transportation.
 Arranging guest Transportation.
 Ensures Concierge desk and store room is clean, tidy and well organized.
 To ensure all bellboys is up to standard
 Assisting the reception team (e.g. passport scanning, photocopy, updating guest
profile in opera, check in or check out if necessary)
 Maintains awareness of the guest profile through OPERA SYSTEM.
 Ensures that the guest luggage is carried from arrival point to room and from to
departure point on check out.
 Handles all messages, mail and packages for guest and staff ensuring they are
delivered at the appropriate time in a professional manner.
To generally promote and ensure good inter departmental relations

2. BELL CAPTAIN/ Concierge
Yas Viceroy Hotel Abu Dhabi
Five Star Luxury Hotel
YasIsland Abu Dhabi,UnitedArab Emirates
October 15, 2012 to August 31, 2014
 Assisting the concierge in giving information with the guest ( e.g. tours, flights
information, safaris, restaurants, events etc.)
 Answering guest E-mail inquiries.
 Posting guest transportation.
 Arranging guest Transportation.
 Ensures Concierge desk and store room is clean, tidy and well organized.
 To ensure all bellboys is up to standard
 Receives guests in a professional and friendly manner, satisfying guest expectation
from arrival through to departure.
 Maintains awareness of the guest profile through OPERA SYSTEM.
 Ensures that the guest luggage is carried from arrival point to room and from to
departure point on check out.
 Handles all messages, mail and packages for guest and staff ensuring they are
delivered at the appropriate time in a professional manner.
 To generally promote and ensure good inter departmental relations.
BELL CAPTAIN/ Concierge
Hala Arjaan by Rotana
Four Stars Deluxe
Abudhabi,UnitedArabEmirates
October 1, 2011 to October 5, 2012
 To ensure all bellboys are up to standard.
 Helping the reception team in doing check-in if busy time.
 Scanning the passport of the guest.
 Receives guests in a professional and friendly manner, satisfying guest expectation
from arrival through to departure.
 Greets guest upon arrival offering assistance at all times.
 Maintains awareness of the guest profile through OPERA SYSTEM.
 Ensures that the guest luggage is carried from arrival point to room and from to
departure point on check out.
 Handles all messages, mail and packages for guest and staff ensuring they are
delivered at the appropriate time in a professional manner.
 To generally promote and ensure good inter departmental relations.

3. BELLBOY
Hala Arjaan by Rotana
Abudhabi,UnitedArabEmirates
November 1, 2009 to September 30, 2011
 Receives guests in a professional and friendly manner, satisfying guest expectation
from arrival through to departure.
 Greets guest upon arrival offering assistance at all times.
 Maintains awareness of the guest profile through OPERA SYSTEM.
 Handles all messages, mail and packages for guest and staff ensuring they are
delivered at the appropriate time in a professional manner.
 Regularly checks the lobby area, ensuring it is clean tidy and well organized.
 To generally promote and ensure good inter departmental relations.
 Ensures Concierge desk and store room is clean tidy and well organized.
GUEST SERVICE AGENT
CrossTraining (with certificate)
AlmahaArjaan by Rotana
March 10, 2009 to June 2009
 To maintain effective communication with all related department to ensures smooth
service delivery.
 To receive guest in standard way and friendly manner, satisfying guest expectation
from arrival till departure.
 Maintain awareness of guest profile through Fidelio guest history.
 To answer the call in standard way.
Housekeeping Attendant
AlmahaArjaan by Rotana
June 27, 2007 to October 28, 2009
 Check all rooms to verify room status every morning.
 Report damaged or missing items and suspicious behavior of the guest.
 Report don not disturb room.
 Maintain rooms assigned, in clean, safe and hygienic state at all times.

4. EDUCATIONAL ATTAINMENT:
UNDER GRADUATE : Bachelor of Science in computer Engineering
STI College Bagiuo
FOUR YEARS
Bagiuo City, Philippines
2005-2007
DIPLOMA : Diploma in Computer and Electronics Technology
TWO YEARS
STI College Tarlac
Tarlac City, Philippines
2003- 2005
SECONDARY : Gerona Junior College
Poblacion 3, Gerona Tarlac, Philippines
1998-2003
PERSONAL DATA:
Date of Birth : September22, 1987
Place Ofbirth : San Fabian, Pangasinan Philippines
Civil Status : Single
Citizenship : Filipino
Age : 27
Religion : Roman Catholic
Sex : Male
Height : 5’6”

5. CHARACTER REFERENCES:
Mr. AllwynD'Cunha
Assistant Chief Concierge
Yas ViceroyHotel Abu Dhabi
AbuDhabi,UnitedArabEmirates
+97150-9769542
Mr.Erhard Schumaker
Front Desk Manager
JW Marriott Marquis Dubai
Dubai,UnitedArabEmirates
+97150-5918364
Ms. Eva Koller
Front Office Manager
Eastern Mangrove Hotel by Anantara Abu Dhabi
Abudhabi,UnitedArabEmirates
+97150-1095917
I herby certify all above information are true and correct tothe best of my ability and
knowledge.
HERBERT P. MEJIA