This document contains the resume of Nishad.O.P highlighting his experience in reservations, front office work, and customer relations over 8 years. It lists his roles and responsibilities in reservations management, front office assistance, and tourism sales and marketing. His objective is to obtain a position utilizing his experience in reservations, front desk operations, and customer service skills. He provides his educational background and contact information seeking new opportunities in hotel operations.

1. NISHAD.O.P
RESUME
RESERVATION
HIGHLIGHTS OF EXPERIENCE
 Over eight years of exposure and experience in the
field of Sales, Customer Relations and Front Office &
Reservations
 Process reservations by mail, telephone, telex ,fax
and CRMS
 Process reservations from the sale office, other hotel
dept. and travel agent
 Create and maintains reservation records by date of
arrival and alphabetical listing
 Communicate reservation information to the front
desk
 Excellent communication and interpersonal skills
with the ability to work in multi cultural environment
 Review arrival report daily.
 Responsible for preparation of occupancy forecast
 Responsible for recording Company / Travel Agent
Rates both in system and correspondence file.
Maintaining a Neat and Orderly position at all times.
 Bring to the attention Front Office Manager when the
hotel availability status be changed and prepare for
necessary action.
 Supervising of Group Reservations.
 Responsible for implementation of policies and
procedures.
 Responsible for maintaining a Neat and Orderly
position at all times
Name: Nishad.O.P
Address:
Ozhikal House, Nirmalyam,
Aiyaninada Road
Maradu P.O
Ernakulam - 682304
Kerala, India
Mobile:
+91 9544445526
E-mail
nishad7126@gmail.com
Education:
B A in Tourism & Travel Mgt (of
the Calicut University) IATA (Fail)
VHSE Travel & Tourism,
Amadeus, PGDCA
Total Experience:
08 YEARS
Languages Skills:
English
Hindi
Malayalam
Arabic
Personal Details
Date of Birth: 17-10-1983
Age – 30
Marital Status - Married
Nationality – INDIAN
Passport No.H5045450
Father Name- O.K.Purushan
Religion: Hindu

2. NISHAD.O.P
Supervising General Job Performance of reservation staff
implementing of policies and procedures under guidance of Front Office Manager, training,
responsible and perform any other duties might requested by Front Office Manager or Room
Division Manager
PROFESSIONAL EXPERIENCE
Designation: Executive Tours
Reporting to: Manager
Responsibilities:
 Create Tour Packages, costing, arrange transfer etc.
 Customer relationship after service
Designation: Customer Relation Executive
Reporting Team Manager
Responsibilities: sales and Marketing
 Promoting Sales of club membership ,
 Customer relationship and after sales service , property Visit ,information about events
Designation: Front Office Executive & Resort in Charge
Report to: Manager
Responsibilities: Front Office Assist. Handling Front Office, check in-Check out, GRC,
C-Form, Reservation & Administrations, Arrange wild watching, Room allocating & Night
Auditing Etc.
Employer: SMART GREEN TOURS AND TRAVELS 2007-2008 KOCHI
Employer: BETHANIA RESORTS *** 2010 – 2011 ATHIRAPILLY
Employer: COUNTRY CLUB INDIA LTD. 2008 –2010 KOCHI
POSITION SUMMERY

3. NISHAD.O.P
Designation: Front Office Ex.
Report to: F.O Manager
Responsibilities: Front Office Assist. Handling Front Office, check in-Check out, GRC,
C-Form, Reservation & Administrations, Arrange wild watching, Room allocating & Night
Auditing Etc.
Designation: Front Office & Reservation. Ex.
Report to: Manager
Responsibilities: Handling Front Office, check In-Check Out, Police Report, Reservation
(Host Net), DTCM, Nationality Statistic Report, Night auditing, revenue daily report and
F/o Report submitted to the F/O Manager
Designation: Front Office & Reservation. Ex.
Report to: F. O Manager
Responsibilities: Handling Front Office, check In-Check Out, Police Report, Reservation
(Host Net), DTCM, Nationality Statistic Report, Night auditing, revenue daily report and
F/o Report submitted to the F/O Manager
Designation: Reservation Manager
Report to: C.G.M
Responsibilities: Knows the selling status, rates, and benefits of all packages plans, credit
policy & Prepares letters of confirmation, Reservation information pass to the front desk,
Processes cancellations and modifications and promptly relays this information to the front
desk, Understands the hotel's policy on guaranteed reservations and no-shows/retention
Processes advance deposits on reservations, Tracks future room availabilities on the basis
of reservations, Helps develop room revenue and occupancy forecasts, Prepares expected
Employer: P.J. PRINCESS REGENCY **** 2011 – 2011 VYPIN ISLAND
Employer: MIDDLE EAST GROUP. Middle East & Benta Grand Hotels *** 2011- 2013 DUBAI
Employer: ABAAM BOUTIQUE HOTEL COCHIN *** 2014 – 2014 COCHIN
Employer: MALABAR HOUSE (MEMBER OF RELAIS & CHATEAUX) 2014 - STILL WORKING COCHIN

4. NISHAD.O.P
arrival list for front office use, Monitors advances deposit requirements, Handles daily
correspondence, Responds to inquires and makes reservations as needed, Makes sure that
files are kept up to date, Maintains a clean and neat appearance and work area at all times,
Making arrangements for clients travel programs, To be aware of all front office procedures
and assist with reception duties when required. (Software –CRMS & Hotelier)
.
 Can read, write and speak English, Malayalam, and Hindi.
 Good organizational, communication, interpersonal and man management skills
 Traveling , Reading, Cooking, Watching T.V

Sathish Kumar Shelgy Mathew
BENTA HOTEL (MANAGER) UAE) PAZHASI RAJA COLLEGE
DUBAI, DEIRA 00971529022724 Tourism DEPT. H.O.D,
Mob: 918086568833 Kerala, India Pulpally, Wayanadu
I hereby declare that all the above-mentioned details are true to the best of my
knowledge and belief.
NISHAD.O.P
INTERESTS
REFERENCES
SKILLSSKILLS