The document is a resume for Kamran Javed seeking a position as a hotel front desk supervisor or night manager. It summarizes his over six years of experience overseeing front office operations and providing excellent guest service at various hotels in Saudi Arabia, UAE, and Pakistan. It also lists his qualifications including strong communication, organizational, and computer skills as well as experience training, coaching, and supervising front office employees.

1. KAMRAN JAVED
Main Street • Olaya, Riyadh • (KSA)
Home: (059) 989-3452, Cell: (053) 684-1110
Email: kamranj446@gmail.com
Skype: kamran.javed39
••••••••••••••••••••••••••••••
OBJECTIVE: Seek the Position of Hotel Front Desk Supervisor or Night Manager
SUMMARY: Extremely talented Front Desk supervisor with more than six years’
experience in providing quality guest service within the guidelines specified by the hotel
management; overseeing all Front Office operations, (Front Desk, PBX, Concierge, Bell,
Door, and Valet Services); setting and maintaining high level of guest service; providing
support for the line staff; providing training, coaching, counselling, and disciplining of all
the front office shift employees.
Summary of Qualifications
 Great ability to communicate effectively in English both oral and written form.
 Excellent interpersonal skills to deal effectively with all business contacts.
 Exceptional ability to maintain the professional appearance adhering to standards.
 Uncommon ability to work varied shifts to include weekends and holidays.
 Solid experience in developing, implementing and evaluating guest service standards.
 Strong technical knowledge of property management systems.
 In-depth knowledge of PC software (Microsoft Office).
 Excellent organizational skills to function effectively under time constraints, within
established deadlines.
 Uncommon ability to give attention to detail.
 Remarkable and effective listening abilities and strong judgment skills.
 Strong ability to maintain physical stamina and proper mental attitude to deal
effectively with owners, guests, management, employees, and outside contacts while
working under pressure and meeting deadlines.
 Great ability to work indoors, with frequent cold or warm temperatures.
Professional Experience
IHG, Holiday inn- Meydan, Riyadh, (KSA)
2013 - Present
Front Desk Supervisor & Acting Night Manager (in-charge)
 Oversee and supervise all duties performed by all Front Office employees.
 Coach, counsel and discipline employees when necessary, using proper
documentation and proper techniques.
 Ensure that all Front Office employees complete their essential duties before their
departure.
 Ensure that all Front Office employees are posted at their stations at posted time.
 Assist with all sick calls or tardiness by finding proper coverage, report to work
and stay until proper coverage can be found.
 Assist with any scheduled shift problems on the night audit shifts.
 Accountable for the proper training and daily monitoring of all service levels
provided by employees to guests and other fellow employees.

2.  Monitor and maintain proper Front Office operational supplies.
 Accountable for meeting and coming in under payroll and expense budgets.
 Accountable for maintaining and monitoring that all employees follow proper cash
handling procedures.
 Ensure proper inventory controls, working with Sales and Reservations to ensure
maximum selling potential and house balance.
 Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
 Maintain cleanliness and organization of back office, front desk, and front desk
closet.
Movenpick hotel & Resorts, Al Qassim, (KSA)
2010- 2013
Front Desk Team Leader
 Greeted, registered, and assigned rooms to guests.
 Verified customers' credit, and established how the customer will pay for the
accommodation.
 Kept records of room availability and guests' accounts, manually or using
computers.
 Computed bills, collected payments, and made change for guests.
 Performed simple bookkeeping activities, such as balancing cash accounts.
 Issued room keys and escorted instructions to bellhops.
 Reviewed accounts and charges with guests during the checkout process.
 Posted charges, such as those for rooms, food, liquor, or telephone calls, to
ledgers manually or by using computers.
 Transmitted and received messages, using telephones or telephone switchboards.
 Contacted housekeeping or maintenance staff when guests report problems.
Germand Hotel & Apartment, Dubai (UAE)
2009-2009 ( 6 months)
Front Desk Receptionist
 Greeted, registered, and assigned rooms to guests.
 Handled cashier tasks.
 Created reservations for walk-in guests
 Coordinated with various departments to complete guest requests.
 Handled various kinds of web reservations such as expedia, booking.com,
hotel.com etc.
 Reviewed accounts and charges with guests during the checkout process.
 Posted charges from food & Beverage outlets to guest folio.
 Transmitted and received messages, using telephones or telephone switchboards.
 Contacted housekeeping or maintenance staff when guests report problems.
Le Meridian, Karachi, (Pakistan)
2008-2009
Front Office Supervisor
 Supervise and oversee all the duties performed by all employees of front office.
 Make sure that all employees complete their essential tasks before leaving.
 Discipline, counsel and coach employees if necessary, using proper techniques
and documentation.
 Responsible for daily monitoring and proper training of all service levels provided
by employees to fellow employees and guests.
 Assist with any problem in scheduled shifts on the night audit shifts.

3.  Responsible for monitoring and supervising that all employees follow proper cash
handling procedures.
 Maintain and monitor proper front office operational supplies.
 Maintain hygiene and organization of front desk, back office and front desk closet.
 Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.
Hotel Alpine, Lahore (Pakistan)
2005-2006
Front Office Agent
 Welcome, registered and assigned rooms to guests.
 Collected payments, computer bills and made change for guests.
 Kept guest's accounts and room availability records manually or using computers.
 Issued room keys and escorted instructions to bellhops.
 Responsible for performing simple bookkeeping activities like balancing cash
accounts.
 Posted charges for food, rooms, liquor or telephone calls to ledgers manually or
by using computers.
 Accountable for reviewing accounts and charges with guests while checking out.
 Received and transmitted messages, using telephone and telephone
switchboards.
Professional Education
Diploma in Hospitality Management (2003-2005)
 College of Tourism & Hotel Management, Lahore, Pakistan
Certificate in Managing Front Office Operations (2003)
 Awarded by American Hotel & Lodging Association
Certificate in Supervision in Hospitality Industry (2004)
 Awarded by American Hotel & Lodging Association
Formal Education
Bachelor of Commerce (2004)
 Minhaj-ul-Quran University, M-Block Model town 365 , Lahore, Pakistan
Higher Secondary school- Major: Commerce (2001)
 Mohui-u-din Islamic University, Nahria Shareef, Trarkhal, Azad Kashmir, Pakistan.
References
Yaser Ragab, Asst. Front Office Manager, Holiday Inn Meydan, Riyadh. KSA.
Mobile: +966-59-795-4133
Relation: Direct Report
Mohammed Marouf, Dir. Rooms Division, Movenpick Hotel & Resort, Al Qassim, KSA.
Mobile: +966-631-9999
Relation: Direct Report