The applicant is applying for an open position with the company. They have enclosed their updated CV for review and are interested in discussing how their qualifications and experience would help meet the company's needs and objectives. The applicant believes their communication, negotiation, counseling and teamwork skills would allow them to perform the job efficiently. They highlight their experience working as a Service Desk Officer for Kotak Mahindra Bank and achieving various targets and awards. They are confident they could provide value to the company if given a face-to-face meeting.

1. Dear Sir / Madam,
This letter is to express my interest in working for your Company.
Enclosed is a copy of my Up dated CV for your review. I would welcome an opportunity to
discuss your needs and objectives and the possibility of working together to meet them.
I would like to be considered for this opportunity, and I believe that my Experience and
Qualification will make me a competitive candidate.
There are certain strengths that I possess and would demonstrate in this position which
include but are not limited to providing exceptional contributions to your impeccable and
striving for continued excellence. I have strong communication skills, Negotiation skills &
Counseling skills that enable me to work easily with co-workers and understand instructions
and goals of my employment. I understand that working for your organization requires a
candidate who is team oriented and is able to deal with people in various departments. I am
confident that I possess these skills, which will help me to perform the job efficiently and
effectively. I believe that my qualification & experience is an ideal match for available
position, and I am confident I would be able to make a valuable contribution to your
organizations. I am a self-starter. I take pride in every job that I do, no matter how big or
how small. I am eager and willing to learn new things and have new experiences. I am hard
working, dedicated, computer literate, person seeking available position with your company.
Please see my Up dated CV for additional information on my wide range of off shore
experience.
It is my hope that you will find my work experience and interests intriguing enough to
warrant a face-to-face meeting as I am confident that I could provide a value to you and your
organization.
Thanks for your kind consideration.
Yours sincerely,
Vaishali Bamangaya,
Covering Letter

2. VAISHALI BAMANGAYA
Contact No: +918305527734 ; Email id: vaishali.bamangaya@yahoo.com
Address: 26/B, Flat NO 302, Vasila Appartment, New Palasia Dhobi Ghat, Indore
OBJECTIVE
To pursue a challenging and responsible career in a dynamic organization & develop my skills and abilities to
prove my strength in a motivating environment and contribute to the organization, where I can utilize my
knowledge and skills for organisation growth.
EXPERIENCE
 Worked with Kotak Mahindra Bank Ltd as a Service Desk Officer since 27th
April 2014
Job Profile:
1. Responsible for all branch banking sales and operation described as below:.
Sales Operations
 Sourcing new business through counter &
retaining customer by giving best services.
 CASA forms checking, logging in,
dispatching to Processing centre.
 Doing Current account, SB account  Checking all the required KYC, Annexure &
Approvals are attached with the form to
reduce FTNR
 CASA value enhancement through customer
interaction & follow-up to achieve value
target of the branch
 Resolving discrepancy of the forms on time
 Maintaining relationship with the clients to
keep their relationship for long
 Authorization of cash, RTGS, NEFT & Fund
Transfer.
 Doing cross sale like Life insurance, Mutual
funds, & some other investment instruments
to existing customers having certifications.
 Other operations like Reports, Registers,
Vouchers& Instructions authorization etc.
 Generation leads of Business banking, Home
Loan, Auto Loan, Personal Loan etc.
 Keep myself & whole branch alert & vigilant
to minimize risk during the transaction
2. Customer interactions and on boarding customers to digital banking.
3. Cross selling of financial products.
4. To work as a public Service Desk Officer, handle customer complaints and address various
customer related issues such as discrepancies in accounts,rectification of undue charges and
look into services provided by the bank.
5. Responsible for achieving targets of the branch for CASA and account activation.
6. Also handle Service Officer Department(Teller/Cashier) in case of emergencies.
CURRENT DESIGNATION:
 Role: Deputy Manager (Service Desk Oficer) at Kotak Mahindra Bank Ltd.
 Back up of Branch Operation Manager.
 Grade : M2

3.  Exp: 2years(9 months probation+ 1 year exp )
EDUCATION QUALIFICATION
TRAINING/PROJECTS
 9 months certification course at Manipal Academy in Banking Relationship Management.
 Certification of Depository.
 Certification of Mutual Fund.
ACHIEVEMENTS
 Achieve CASA competition in the month of April’15.
 Getting points through Audit Team in the month of July.
 Got award for supporting role in Insurance along with Branch Manager and Branch
Operation Manager in the month of July.
SKILLS
 Basic knowledge of C.
 MS-office and Operating System-Windows XP.
 Having practical knowledge in finance, accounting, marketing, billing as well as investment.
 Good interpersonal, verbal and written communication skills.
 Ability to handle stress in a productive manner.
STRENGTHS
 Ability to work with dedication and responsibility towards the organization.
 Determined and focused approach towards achievement of goals.
 Quick learner with innovative mind.
 Savors new challenges and takes initiatives with confidence, comfortable in handling them with a
positive attitude.
 Team oriented efforts and motivational qualities.
 An effective communicator with excellent relationship building and interpersonal skills.
DEGREE PASSING
YEAR
INSTITUTE UNIVERSI
TY
PERCENTA
GE
Diploma In
Banking(PGDBRM)
2014 Manipal Academy, Bangalore Manipal 85
B.Tech
(Electronics &
Communication )
2012 Malwa Institute of Science &
Technology, Indore
R.G.P.V 73.59
12th 2008 Bhartiya Vidhya Mandir,
Rajgarh
M.P
BOARD
85
10th 2006 Bhartiya Vidhya Mandir,
Rajgarh
M.P
BOARD
87

4.  Proficient at providing value added customer service by resolving customer issues and ensuring their
satisfaction with product and service norms
PERSONAL DETAILS
Father’s Name Shri. Ghanshyam Bamangaya
Date of Birth May, 22nd ,1990
Gender Female
Language known English, Hindi
Marital Status Single
Address Bhandara Gali Bada Kila Rajgarh
(Biaora) M.P.
DECLARATION
I hereby declare that all the information mentioned above is correct to the best of my knowledge.
PLACE: INDORE