Irfan Sabir Mukadam is seeking new challenges and provides a resume highlighting his skills and experience in communication, planning and organizing, problem solving, and as a team player from various roles in hotel reception and customer service in Dubai and other cities in the UAE from 2008 to present. He includes education details and declares the information in his resume is correct to the best of his knowledge.
Dear All,
I am looking for a suitable career opportunity that fits my experience and qualifications.
Kindly go through my profile for all relevant details .Looking forward for your kind response.
Sincerely
ELIZABETH E. FLOJO
Dear All,
I am looking for a suitable career opportunity that fits my experience and qualifications.
Kindly go through my profile for all relevant details .Looking forward for your kind response.
Sincerely
ELIZABETH E. FLOJO
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
It is in my nature to live, to learn, to grow, to help others, to heal, to teach, to explore, to be fascinated with the unknown, to seek compassion for justice, to travel, to see the greatness in everyone, to find beauty in anything, to be intense and passionate with life itself.
I am peaceful, understanding, trusting, and comforting. I have a good sense of humor, I am a tripper tripping out on weirdness weirder then the weirdest weirdness that is weird
People tell me I am friendly and have open character I like to be around people and know how to deal with a lot of different kinds of people.
When working I like to keep a very healthy atmosphere, Where hard work but also enjoying work is essential to me, I enjoy improving myself in any possible
1. Irfan Sabir Mukadam
P.O.BOX: - 83290, DUBAI, U.A.E. Mobile No: 055-8520130/0564117381
Email: ismukadam@gmail.com
Objective
With my skills and experience seeking new challenges that can be put into practice. I am a
confident, self motivated, hard working and a smart young talented individual, ready to
undertake greater responsibility and put my best effort in the company I join, so as to mutually
benefit me and the organization per say.
Communication - Deals with internal and external customers at all levels via
telephone and email, to ensure successful communication via actively listening and
probing questions.
Planning and organizing - Refined planning and organizational skills that balances
work, team support and ad-hoc responsibilities in a timely and professional manner.
Problem solving - Resolves in-depth queries in a methodical manner independently
and with internal and external business partners to find appropriate resolutions,
efficiencies and high level of quality.
Systems knowledge -Experience in preparing, analyzing, reporting data for
management accurately and to timescales.
Team Player - Enjoys sharing knowledge and encouraging development of others to
achieve specific team goals.
Work Experience
Horizon Hotel Apartment LLC (Dubai)U.A.E
Receptionist
Joining Date 12th
August 2014
JOB RESPONSIBILITIES
Take care of all Check –in check-out guests
Take care of Guest complaints and Request
Reply all mails and take prosper decision
Control on-lines Booking and make sure timely update
Admin Hotel legal works(Dm,DTCM, etc)
Take care of Hotel Maintenances
2. Daily Report send to MD everyday
Ramada Chelsea Hotel Al Al Barsha Dubai(4 Star Hotel)
U.A.E
Receptionist
Date 25th November 2011 to 11TH
August 2014
JOB RESPONSIBILITIES
Take care of all Check –in check-out guests
Enter all data Department of Dubai commerce and tourism as per there Data entry Procedure and sent
by intranet, and supervise and train the hotel employees for reporting of the guest in the system as per
the tourism department.
Update employees entry in the system
Take care of Arabic guest while check in and check out and make sure reservation has been updated as
per guest request
Room assign for next day
Assist front Desk Reservation, Guest Service And Concierge
City Seasons Hotel Al Hamra Abudhabi (4 Star Hotel)
U.A.E
Bell captain (Concierge)
Date 22nd
December 2011 to 24th
November 2012
JOB RESPONSIBILITIES
Assisting all guest with their luggage.
To present the guest City Seasons Hotel with the best knowledge and attitude
To satisfy the guest by providing reliable information handling groups and conferences all responsibilities
of concierge
Providing all the information’s of city Events and Hotel Events locations
Providing transportation facilities on required
Assisting guests with all information for key locations as tourist attractions, Banking, Restaurants Etc
Keep records of all valet parking charges.
Taking care of all guest mail and Parcel and their delivery to the guests room as quick and professional
manner
Banyan Tree Al Wadi Resort, Ras Al Khaima (5 Star Resort),
U.A.E.
Guest Services Agent
5th April 2010 to 02 March 2011
JOB RESPONSIBILITIES
Welcome the guest with warm greeting within 3 rings,
Receive calls and listen properly their needs and handle with extra care and solve it as soon as
possible and feel them satisfied
3. promoted the event and any promotion going on in hotel
Give Wake-up Calls without any absent and follow up with reservation to the guests and
inbound customers.
Giving them the Qibla direction, Food Orders, HK services, Internet service, Lost and Found,
Concierge requests, Engineering Requests and all Departmental request of guest I use to send
on FCS
Use to make sure that the guest leave me with lots of satisfaction that he got the answer for his
needs And also use to make sure and put the extra efforts to solve the queries angry person‘s
for retaining the customers.
Got parsing for taking right order and put in MICROS, Also good in selling and giving substitute
to the customers and also help as an assets in increasing the sales of new outlets, promotions
and increase the income of the hotel , during clearance never forget to take feedback.
Always try to increasing the new sales or new promotions of hotel,to take Restaurant
reservation, SPA, Recreation etc.
Angsana Hotel & suits, Dubai (5Star Hotel),U.A.E
Government Relation Officer
June’ 08 to Oct’09
JOB RESPONSIBILITIES
Update all Check –in check-out guests to department of Dubai commerce and tourism as per there Data
entry Procedure and sent by intranet, and supervise and train the hotel employees for reporting of the
guest in the system as per the tourism department.
Also look in to the Check –in check-out of guests, Assign the room for incoming guest, filling profiles,
Billing transactions, Group checking and Checkout.
Use to receive calls on behalf of the operator and make sure all callers get satisfy.
Try to Maximum my efforts to take care of guest and help them out with bell services, Internet services
Key Card or Mails, appoint a Rental car/Taxi. Never forget to take feedback from stayed guest.
Helping the guest for Internet service, Fax, Mailing, Meeting organizer, Lamination etc.
Al Waleed Business Management Secretarial Services .
Public Relation Officer
July’ 95 to May’ 08
JOB RESPONSIBILITIES
Government documents clearance (Dubai Municipality, DTCM, Economic) for hotels
Checked all billing Transaction penalty from government Dept,
Handling new or renewal License procedure for hotels
checking the papers for renewal are filled properly and stamped
checking all papers works for renewal are filled properly and stamped
Keep records yearly regeneration of hotels by Dubai Chamber of hotels and Tourism Department
Dealing with hotels for Accounts and CID reports
All Check –in check-out report use to maintain through Dubai tourism Data Procedure and send to them
by intranet
Handling hotel accounts and makes receipt of tax paper for Dubai municipality and submited monthly
Hotel Statistic for DTCM.
checking the papers for renewal are filled properly and stamped
4. Checking all papers for renewal are filled up properly and stamped
Take care of hotel day to day and make sure the hotel doesn’t get any fines the records should checking
the papers for renewal are filled properly and stampedbe clear from Government Dept
SR Suits Mumbai
Sales Supervisor
Oct’ 94 to May 95
JOB RESPONSIBILITIES
Checking the airway bills and make sure the invoices are correct, deliver /receive shipments on time.
Filing acknowledged copies of Deposited Bank invoices , and discount bills.
Maintain the Kyc of the customer and preserve the documents.
introducing new proposals and provide substitute to their needs and retain them with my friendly
Nature to promote the business
Always try to sell the promotion products to the customer.
Bait UN Nasr Co-Op Bank Ltd Mumbai.
Marketing Officer:
May’92 to Sep’ 94
JOB RESPONSIBILITIES
Visit to local people and convince them to open an account in our bank and make them as our active
customer.
After recruiting the customer to collect money from them (door to door services)and deposited at cash
counter in our bank.
Make sure all money transaction is accurately written in ledger and daily sign by the mangers on all
forms and customer records.
Education
Secondary School : S.S.C (1994)
Personal Details: -
Nationality : Indian
Date of Birth : 01st
Sept 1974
Marital Status : Married
Languages known : English, Arabic, Hindi, & Urdu
Computer Qualification : Computer knowledge (Surfing ,Ms Office and quick acknowledge
New software)
English typing speed : (50-60 wpm)
Arabic typing speed : (45-50 wpm)
5. Opera : Good Knowledge
Micros : Order knowledge
FCS : very well
Prologic (wish net) : Good Knowledge
Inspire : Good Knowledge
Passport Details
Passport Number : L 8662087
Place of Issue : Dubai
Issue Date : 20th
April 2014
Exp Date : 19th
April 2024
Visa Status : Employment visa
I declare that the above information is best as per my knowledge is correct.
Kind Regards
Irfan Sabir Mukadam
6. Opera : Good Knowledge
Micros : Order knowledge
FCS : very well
Prologic (wish net) : Good Knowledge
Inspire : Good Knowledge
Passport Details
Passport Number : L 8662087
Place of Issue : Dubai
Issue Date : 20th
April 2014
Exp Date : 19th
April 2024
Visa Status : Employment visa
I declare that the above information is best as per my knowledge is correct.
Kind Regards
Irfan Sabir Mukadam