Mohamed Mohamed El Nagar is seeking a position that utilizes his qualifications and experience in public relations, administration, and customer service. He has over 15 years of experience in hotel management and administrative roles in the UAE and Egypt. His resume details his educational background and career experience, including current and past roles in property management, customer service, and administrative support.

1. Mohamed Mohamed El Nagar
January 23, 1983
Abu Dhabi – Al Ain
Call No: +971 0505367061
E-Mail: medoselnaggar@yahoo.com
OBJECTIVE
Seeking a position that respects superior performance & positive attitude, makes use of
my qualifications, enhances and rewards my professional skills.
CAREER EXPERIENCE
Telal Resort and Heritage Village Al Ain from December 2014 to Present
Position: Public Relation Officer & Accommodation In-Charge
Job Description:
 Renew, update and maintain the trade licenses and other government certificates of all company’s legal
entities in the UAE to ensure that the documents are up-to-date.
 To submit and ensure the processing of all types of applications and paperwork to the local government
bodies, including but not limited to visit visas, employment or residence visas, Trade License, labor
permits, export license, economic license, foreign license, etc.
 Collect and provide periodical updates from the government authorities on all Labor and immigration
rules to keep the HR department abreast of the changes in the rules and procedures.
 Must follow and ensure legal compliance with company policy and procedure for processing of / delivery
of assigned legal services.
 Represent the Company at locations such as the Police Station, Airport, Hotels, Embassies,
Ministries/Municipalities & other significant Departments whenever required.
 Submit, follow-up and collect all new employment and business visas to ensure that the visas are
processed on a timely manner to support the business. Arrange visa (work permit, husband sponsored
visa, visit visa etc.) for the Management and their family.
 Renew, update and maintain all employees’ visas, labor cards, and labor contracts by scanning and
updating the database when details change in a timely manner keeping confidentiality and security to
ensure that company’s records are up-to-date in the labor and Immigration Departments.
 Responding to staff queries on Visa/ Labor/ Passport related matters and assists in all general queries
concerning to labor and immigration matters.
 Maintain, check and update the immigration and labor website/ portal accounts on a regular basis and
ensure to manage the minimum required fund on the portal.
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2.  Deal with general enquires regarding PRO functions promptly and efficiently to enhance the level of
department service.
 Obtain visas from other Embassies in UAE for the Management, staff members for their business travel,
processing attestation of employee qualifications.
 Supporting legal to legalized the documents by various govt. and free zone bodies. The PRO is
responsible for collecting the documents and securing the legalization / apostille etc.
Administration:
 Reviewing and implementing the company's health and safety policy
 Ordering stationery and equipment
 Supervising and monitoring the work of secretarial, clerical and administrative staff
 Booking transport and accommodation for new joiner / participants for training
 standards and aiming at satisfying and exceeding our employees’ expectations.
 Facilitate employees in providing letters pertaining to driving license, alcohol license, and visa letters
Job Summary for the Accommodation
 Supervises the work of Housing Attendants to ensure they perform their duties up to standards and
to the Supervises the day to day operations of the housing team to ensure compliance with all LSOP,
satisfaction of our internal guests.
 Provides coaching and conducts training for reporting employees and trains new employees when
coming on board to ensure that all LSOP and standards are followed.
 Motivates reporting employees to bring about excellent performance, enforces discipline when
required and participates in the evaluation of their performance.
 Constantly inspects staff accommodation in public and private areas and storage areas through
scheduled inspections and walkthrough to ensure they are clean, well maintained and meet all
hygiene, health and safety regulations.
 Takes full ownership for the welcome of our new Ladies and Gentlemen by arranging their
accommodation so that it is ready to be lived in upon their arrival.
 Ensures that the inventory of the accommodation when employees move in and upon their
transfer / departure is being done, recorded and filed for future reference.
 Handles housing requests and takes corrective actions to ensure their satisfaction.
 Liaises with the Engineering Department and suppliers in providing the services required for the
upkeep of the Staff Accommodation.
 Ensures with the assistance of the Loss Prevention team that inspections are done in the apartment
buildings to ensure they are safe, secure and free from fire hazards.
 Takes inventory of all the Housing Storage Areas; upon need raises purchase requests to ensure
minimum par level is kept for all items.
Southern Sun Hotel Abu Dhabi from February 2014 – to Date November 2014
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3. POSITION: CID department
 To make sure that all guest in house are registered in the HEIS
 To be the hotel contact person with the CID department
 Ensure that NO discrepancy is found between Opera and HEIS. In case of any must be explained to
the DM or AFOM
 Maintain a record of your shift entry in your logbook
 Ensure a smooth takeover and handover
 Ensure that the HEIS in both hotels is up to date during your shift
 Be able to assist any CID officer in case of inspection
 Keeping the DM and hotel security aware in case of any suspicions
 Ensure that any message sent by the Abu Dhabi police is well communicated to hotel concerned
department
 Ensure that all guest ID’s are accepted by the Dubai police ( Passport, UAE DL, Labour card , GCC ID
–only for GCC nationals , UN passport)
 Ensure that FO staff are always updated if new instruction received from Abu Dhabi Police
ADS Holding from 25/06/2010 to Date December 2013
An international company that deals with stocks and financial solutions
POSITION: public relations officer
 Responsible for issuing of new licences
 Handling all governmental papers
 Directing new employees towards finishing their papers and following up with them
 Taking care of VIP guests from arrival to departure
 Managing all travel reservations
 Planning tours through all emirates
 Covering the rules of the personal assistant for the company manager
Shangri-La Qaryat Al Bari, ***** 25/07/2008 to 25/06/2010
A luxurious -hotel resort comprising of 214 rooms, 161 service apanertme its and 07 villas
With private beaches, 06 Food and beverage outlets,
Chi Spa and Extensive recreation facilities.
Position: Concierge desk
 Managing all desk activities.
 Taking responsibilities in case of emergency situations.
 Assist the guest and follow up that they are satisfied.
 Assisted the VIP’s in directing them to their respective destinations.
 Maintains smooth relationship between management and guest.
 Delivered high levels of service according to the standards.
 To ensure that customer are provided with faultless, efficient service and outstanding hospitality to the
standards lay down by the management.
 Helping the guest in their inquires.
 Maintain high staff morale through motivation, communication, fairness and
Discipline.
Royal Hotels Amman, Jordan -Amman*****August, 2005 to May, 2007
Position: F.B team leader
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4. Responsibilities
1 In charge of the respective sections /outlet.
2 To take orders from guest and ensure these are give to the appropriate person.
3 To ensure that station have the correct mise-en-place.
4 To be totally familiar with the composition of all menu.
5 To ensure side boards on stations are adequately stocked.
6 To attend customer complaints satisfactorily.
7 Handling guest, with almost no complain aiming at high end satisfaction.
Legal Consulting Company-Jordan –Amman*****December2003 to May 2005
Position: Executive
• Keeping records of files, correspondence, invoices
• Organizing day-to-day management of office
• Procurement of goods for office needs (stationery, supplies, etc.)
• Organize servicing of office equipment
• Also about our facilities in the meeting rooms and how to use it like projector, the screen,
internet and the other equipments
Financial Analysis Company –Jordan-Amman**** April2002 to Novmber2003
• Worked with customers
• Kept documentation
• Controlled and monitored cash receipt.
• A link between the customers and the management.
• Maintain high level of guest satisfaction and enquire the guests about their meeting on the end
of the day.
• Develop creative social skills and assist the team members.
Hilton Alexandria, Green Plaza Hotel, Egypt ***** Septmber2001 to January, 2002
Position: Shift leader (concierge)
• Very approachable and attentive to guests.
• Develop guests’ oriented service.
• Do a lot to make guests feel at home.
• Understand the service methods and ladies or child temperament.
• Check in and Check out the guest
• Taking reservation from phone call
• Reporting to front office manager.
• Handled the customer phones, mails, messages etc.
• Handled the customer’s problems by providing their needs.
Paradise Inn Windsor Palace Hotel-Egypt*****June2000 to July 2001
Position: Security officer
• To protect the hotel property and the guest and other colleagues as well.
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5. EDUCATION
• High school-industry stream 1997 to 2000.*
CAREER SERTIFICATES:
• Shangri-la care training program for :
**Taking Ownership. **Shangri-la Hospitality from caring people.
**Delighting the Customers. **Recovery & Handle Guest Complain.
• First Aid training of Safety Technical Services CO.LTD.
• Fire fighting by civil defence Shangri-La.
• Lotus notes, security management {American organization}.
+
PERSONAL DATA:
• Nationality : Egyptian
• Gender : Male
• Martial state :Married
• Height : 187 cm
• Weight : 95 kg
• Military Status : Exempted
• Driving licence : AD / 976381
• Languages **Arabic is Mother Tongue,
** Excellent English spoken & written,
**French -fair
CAREER SKILLS:
I .T:
• Microsoft Office software & the Internet- Expert.
• MS Word, Excel, Access, Power Point, MS Project- Expert.
• Ability for typing in the system of labour and immigration
Personal:
• Creativity & Communications.
• Customer service and orientation.
• Initiative, self starter and commitment to achieve.
• Problem solving and decision making.
• Confident and adaptable to changing environments
• Efficient and Reliable
• Ability to maintain good professional relationship
• Responsible, hardworking, punctual, detail-oriented, organized,
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6. Writing:
• Letters, * Memos.
Declaration:
• I hereby declare that the above written particulars are true to the best of my knowledge and
belief.
REFERENCES:
Available upon request
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7. Writing:
• Letters, * Memos.
Declaration:
• I hereby declare that the above written particulars are true to the best of my knowledge and
belief.
REFERENCES:
Available upon request
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