Tina Segers has nearly 30 years of experience in customer service and management roles. She has an Associate's degree in Business from College of DuPage. Her experience includes over 11 years of supervising dispatch teams and customer service roles in industries like plumbing and security. Currently, she works as an Office Manager and Receptionist at Lakeside Law Group where she schedules appointments, answers calls, types legal documents, and handles accounts receivables and mail processing.
Hotel front office: A new way of thinking Karam Zaki
One of the critical issues is to satisfy your customer. You may achieve that goal if you help your staff to recognize their SOP in a decent way. I hope this tutorial helps tourism and hospitality educators and students to not widen the gap between the industry and the curriculum. Thanks go on to Jennefer Li, who add the value of the video included.
To obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.
Hotel front office: A new way of thinking Karam Zaki
One of the critical issues is to satisfy your customer. You may achieve that goal if you help your staff to recognize their SOP in a decent way. I hope this tutorial helps tourism and hospitality educators and students to not widen the gap between the industry and the curriculum. Thanks go on to Jennefer Li, who add the value of the video included.
To obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience.
ROE D. SON728 CircleUnion City(706)-2545[email protected].docxhealdkathaleen
ROE D. SON
728 Circle
Union City
(706)-2545
[email protected]
ASSISTANT MANAGER
Payroll Coordinating ~ Administrative Assistant ~ Office Management ~ Customer Service
Conscientious, meticulous individual with an outstanding background of service as an assistant manager and client service representative. An individual with success in supporting superiors, customers and employees. Possesses comprehensive experience in all office functions, including:
· Typing proficiency in MS Word, PowerPoint, Excel, Access, SAP, and Kronos.
· Type 40 wpm; expertise in multi-line telephone systems, scanner, faxes, and copiers.
· Files, screens telephone calls, maintains schedule and inventories and distributes mail.
· Provides outstanding support in maintaining numerous calendars, tracking correspondence/suspense, and payroll processing.
INTERFACE, Atlanta, Georgia 2019 – Present
Employee & Customer Experience Specialist
· Assistant Manager often take the lead on, employee & customer event planning.
· Partner with cross functional teams to ensure effective communication.
· Prepare operational reports and schedules to ensure accuracy and efficiency.
· Help maintain physical security and building access authorizations.
· Organize WELL certified catering for employee/customer meetings.
· Assists Facilities Manager with the coordinating building maintenance.
· Create event budgets and manage accounts payable for employee and customer activities.
· Ensure superior employee and customer experience.
INTERFACE, LaGrange, Georgia 2013 – 2019
Project Planning Coordinator
· Managed and supported the Services Department of the Freestyle Logo Program.
· Prepared and reviewed operational reports to ensure accuracy and efficiency.
· Consistently reviewed process for all products to ensure best practices were being followed.
· Interact with Management Teams and develop relationships.
· Created process improvement plans.
· Planning and coordination of a program and its activities.
· Ensured implementation of policies and practices.
· Maintained budget and tracking expenditures/transactions.
· Calculated and prepared price quotes for Account Executives.
INTERFACE, LaGrange, Georgia 2011 - 2013
Customer Service Professional
· Provided customers information about products/services, manage orders, and accounts.
· Recorded keeping of customer interactions and transactions.
· Checked to ensure that appropriate changes were made to resolve customers' problems.
· Determined charges for services requested, collect deposits or payments.
· Solicited sales of new or additional services or products.
· Assisted customers with product availability, order entry, and follow-up.
· Processed orders via fax, email, written purchase orders and EDI.
· Authorized shipment of orders and coordinated shipping between various departments.
AMERICA ...
1. Tina Segers
7549 S Essex Ave Chicago, IL 60649 | 630-873-9929 | tina.segers83@gmail.com
Career Summary
· Experienced Customer Service or Dispatch Supervisor, effective at multitasking and
working under pressure to accomplish company goals. Nearly 30 years of providing
World Class Customer Service to consumers and commercial clients, with 11 years of
management skills.
Education
AS | MAY 2014 | COLLEGE OF DUPAGE
· Major: Business
· Related coursework: Microsoft Office Suite, Accounting
Skills & Abilities
MANAGEMENT
· Experienced in supervising dispatch teams of drivers, technicians, security guards and call center agents
ranging from 8-20 employees.
OFFICE SKILLS
· Accounts payable, accounts receivable, and payroll departments using QuickBooks software
· Microsoft Office Suite 2007 and 2013, AS400, SAP
· Typing and Word Processing 55 wpm
· 10-key 10,000 kph
COMMUNICATION
· Able to effectively communicate with employees, managers commercial clients of fortune 500 companies
via e-mail, telephone, mail or in person
Experience
OFFICE MANAGER/RECEPTION/A/R| LAKESIDE LAW GROUP | MARCH 2016-PRESENT
· Schedule consultation appointments with attorneys and clients.
· Answering switchboard and forwarding call to proper person.
· Typing legal documents necessary to proceed with court cases
· Mail processing, accounts receivables, ordering supplies.
DISPATCHER/CUSTOMER SERVICE/SUPERVISOR| ROTOROOTER PLUMBING | NOVEMBER 2011-MARCH 2016
· Schedule and dispatch workers, work crews, equipment or service vehicles to appropriate locations
according to customer requests or specifications, or needs, using radios telephones or e-mails.
· Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors
using telephones or two-way radios.
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· Confer with customers or supervising personnel in order to address questions, problems and requests for
service parts.
· Prepare daily work and run schedules
SWITCHBOARD OPERATOR | COLLEGE OF DUPAGE | AUGUST 2010- JUNE 2011
· Operates telephone/switchboard service
· Enquires as to the nature of calls in order to refer to appropriate person or department
· Answers internal or external calls (local and long distance) and transfers calls. As required, takes and relays
messages.
· Sends and receives messages by fax, informs intended recipients or sends messages by internal mail.
DISPATCH MANAGER, SECURITY OPERATION SPECIALISTS, JANUARY 2008-SEPTEMBER 2011
Ensuring that the security guards are protecting the client’s property against loss, theft or damage.
· Conducting random site visits to ensure that the site is safe and the Security Officers are performing their
duties to the appropriate standard.
· ·Investigating and writing up incident reports for emergency situations that would sometimes be used by
Management of a site or Police and Fire Departments in court.
· Assistin hiring process interview, verify PERC and FOID cards, check references
Enforcing company policies by administering disciplinary action and termination.
TECHNICAL SUPPORT REP, ASURION, MAY 2005-JUNE 2007,
·Provided technical support for wireless devices for several US wireless providers using a variety of
diagnostic tools.
·Determined if the issue was a manufacturers defect or warranty issue or customer liability
·Filed insurance claims based FDIC regulations for lost, stolen or damaged devices
·Shipped out new devices and ensured it would reach the customer in a timely matter
SIMMONS TRUCKING, TERMINAL SUPERVISOR, 2002-2005
·Supervised evening operations for container fleet terminal and yard
·Provided drives with BOL
·Ensuring drivers are following DOT regulations
·Entering daily reports advising of on time loads, yard check, next day loads, driver hours
·Monitoring drivers location and pace to ensure all methods are being taken that to maintain budget.