Gaafar Fathy Abu EL Maged is an Egyptian national seeking a position that utilizes his experience in hospitality. He has over 5 years of experience in front desk and guest service roles at luxury resorts in Egypt. Maged holds a Bachelor's degree in Tourism and Hotel Management. He is fluent in English and has strong computer and customer service skills.

1. Gaafar Fathy Abu EL Maged
Idfu – Aswan - Egypt
Mobile : (+2)01003087840
E-mail address: Gaafar.skeet@gmail.com
OBJECTIVE
To have a good experience in a reputable place and previous experience to share for its
success with my
EDUCATION
Faculty of Tourism and hotel management
Bachelor Degree, Tourist guidance department – Al Monofya University
WORK EXPERIENCE
From 31.07.15 till Date
Front Desk Shift Leader
The Palace Port Ghalib – Marsa Allam
 To supervise Reception operations to ensure consistently-delivered
exceptional customer service to guests.
 Supervise accurate and efficient Reception operations including check in/out
procedures.
 Support & motivate my Team Members in handling Guest requests and
enquires to ensure a positive outcome.
 Ensure the Front Office Manager is fully aware of any relevant feedback from
Guests and/or other departments.
 Brief my team on any events or VIP guests in the hotel that day.
 Drive sales revenues and promote hotel services and facilities for up-selling
opportunities.
 Monitor the appearance, standards and performance of the Front Office Team
with an emphasis on training and teamwork.
 Ensure Team Members have current knowledge of all room categories, room
rates, packages, promotions, local area and other general product knowledge
necessary to perform their duties.
 Conduct training programs on an ongoing basis.
 Assist other departments, as necessary, and maintain good working
relationships with hotel Team Members.
 Identify and resolve guest’s problems efficiently and resolve to the guest
satisfaction.

2.  Ready to work in a challenging environment with tight deadline.
 Willing To know more.
 Reliable & Skilled in motivating and interacting with the public.
 Self-confident & well motivated to work.
 Enjoy Working as a team member, and work effectively under pressure.
 Strong communication, organizational and time management skills.
From 15.01.15 till 30.07.15
Front Desk Agent
The Palace Port Ghalib – Marsa Allam
From January 2014 till 15.01.15
Front Desk Agent
InterContinental The Palace Port Ghalib – Marsa Allam
 Welcome guests in a friendly, prompt and professional manner.
 Register guests, issue room keys, provide information on hotel services and
room location.
 Answer phones in a prompt and courteous manner.
 Up-sell rooms where possible to maximize hotel revenue.
 Accurately process all cash and credit card transactions in accordance with
established procedures including but not limited to posting all charges,
completing cashier and other reports, preparing deposit, and
counting/securing assigned bank .
 Issue, control and release guest safe-deposit boxes.
 Communicate any outstanding guest requests or issues to management that
may require Additional monitoring or follow-up.
 Respond appropriately to guest complaints. Make appropriate service
recovery gestures in order to ensure total guest satisfaction.
 Perform other duties as assigned including guest room tours, concierge
services, special guest requests.
From septamper 2011 to January 2014
Bar Waiter
Primasol Ali Baba Palace Hurghada
 Responsible for the service of beverages to the guests in a friendly and
courteous manner in all bars.
 Provide efficient, expedient and courteous service to the guests leading to
total guest and company satisfaction.
 Be courteous, warm, smiling while dealing with guests. Be efficient, fast and
serve with confidence.
 Make sure that all beverages are according to menu and list specifications,
properly presented and be of correct temperatures before being served.
 Listen to guest complaints. Rectify wrong doings and any guest demands.
Inform Bartender/Bar Manager of all complaints.
From December 2010 till Septamper 2011

3. Transfer Agent
Stars group Hurghada
 Taking the resbonsibility of guest transfer, performing beginning from picking
the guest up from the airport till picking him back to the Airport.
 Working between hotels and touristic destinations in order to guide the guest to
deliver him pleasure, satisfaction and to feed his curiousity about the destination
he spend his vacation at.
 Planing daily sceudele according to work needs.
 Preparing work sheets as kind of feedback for the management that helps in
planning for the future.
Courses and Traning
 Russian Language, Russian cultural Centre, Cairo, Egypt.
 Employee of the season , InterContinental The palace Port Ghalib
 Front Office skills, InterContinental The Palace Port Ghalib.
 Sales &Up Selling Course, InterContinental The Palace Port Ghalib.
 Safety and Security Course, InterContinental The Palace Port Ghalib.
 First Aid Awareness, InterContinental The Palace Port Ghalib.
 How to handle guest complain, InterContinental The Palace Port Ghalib.
SKILLS
Computer Skills
 Very good knowledge of MS: Windows, Word, Excel, and Internet
 Very good knowledge of hotels operating systems like Opera 5 & Opera Micros hotel
management system.
Language Skills
 Arabic : Mother Tongue
 English : Fluent
 German : Very Good
 Russian : Very Good
HIGHLIGHTS OF QUALIFICATIONS
 Able to set & achieve goals under pressure.
 Able to manage multi-task operations.
 Able to travel abroad.
 Dependable, cooperative, flexible & problem solver.
 Able to plan indvidually and follow instructions as a part of a team work

4. PERSONAL DATA
Date of Birth : 29.10.1986
Nationality : Egyptian.
Marital Status: Single.
Military service: Done
References and Experience certificates will be available upon request.