This CV summarizes Deepak Kumar's professional experience and qualifications. He has over 5 years of experience in front office operations and guest services at various hotels. He holds a BBM degree from Bharathiyar University and postgraduate diplomas in airport ground services and airline reservations systems. Deepak seeks a front office role where he can apply his strong communication, problem-solving and guest satisfaction skills.

1. CURRICULUM VITAE
Deepak kumar.K
 : +91 8148324199
@ :kdeepakk.92@gmail.c
Detail-oriented, efficient and organized professional with extensive
experience in the field of services. Possess strong analytical and problem
solving skills, with the ability to make well thought out decisions. Good
written and verbal communication skills. Highly trustworthy, discreet and
ethical. Resourceful in the completion of targets, effective at multi-tasking.
EDUCATION
2010-2013 B.B.M
Bharathiyar University
2010-2011 ICM Post Graduate Diploma in Airport Ground Services, a
Level 7 Qualification as per UK National Qualification
Frankfinn Institute of Airhostess Training (FIAT)
2011 Galileo CRS Basic & Advanced Course by Travel port &
Certified by IATA.
ADDITIONAL QUALIFICATION:
 Air ticketing -Galileo & Hotel Reservation software– Fidelio.
 First Aid Training by ST. John’s Ambulance during ICM Course from
Frankfinn.
 Certified with Jet Airways in In-flight cabin crew operations, airport
ground handling services including check –in & check -out, security
• Assertive communication.
• Good leadership skills & able to work as a Team.
• Eager to learn new things and commitment to goals.
• Consistency and dedication coupled with sincerity and honesty.
INTERPERSONAL SKILLS
• Placed No.1 in InterSchool Competition for the Excellence in
Academics, 2008.
• Awarded with Best Student award for placing third in Public exam,
2008.
AWARDS & RECOGNITION

3. Hotel Atrium, Erode. June 2014 till date
Front office Executive
KEY RESULT AREAS:
 Looking after the Front desk to ensure Proper Standard operating procedures.
 Planning, budgeting and organizing the current and upcoming Month sales.
 Creating the MIS reports for Front Office transparency.
 Reporting Managing director on regular basis for facilitation and complaints of the guest both major and minor.
 Assigning the Room types and special requests of the guest.
 Cross Checking the invoice on regular basis to ensure the smooth operation.
 Creating requests to the vendor and bookers for outstanding payments & Co-ordinating with the procurement/Finance
department for the payment cycle.
 Maintaining record & briefing points.
 Dealing with Guest relationship and satisfying the guests with their requirement and maintenance of lobby and
premises.
 Conducting regular briefing on shift basis to share the key notes, single lady guests, VIP and VVIP’s, special requests.
 Conducting Regular briefing to preplan the shift operations and creating Duty Rota for the staff convienience and
planning the shifts .
 Ensuring the cleanliness of reception counter and sharing with Housekeeping partners.
Hotel Accord Metropolitian, Chennai.
Front Office Assistant Mar ‘2013 to June ‘2014
Hotel Atrium, Erode. June 2014 till date
Front office Executive
KEY RESULT AREAS:
 Looking after the Front desk to ensure Proper Standard operating procedures.
 Planning, budgeting and organizing the current and upcoming Month sales.
 Organize the Room types and special requests to the guest.
 Cross Checking the invoice on regular basis to ensure the smooth operation.
 Creating requests to the vendor and bookers for outstanding payments & Co-ordinating with the procurement/Finance
department for the payment cycle.
 Maintaining record & briefing points.
 Creating the MIS reports for Front Office transparency.
 Dealing with Guest relationship and satisfying the guests with their requirement and maintenance of lobby and
premises.
 Reporting Managing director on regular basis for facilitation and complaints of the guest both major and minor.
 Conducting regular briefing on shift basis to share the key notes, single lady guests, VIP and VVIP’s, special requests.
 Conducting Regular briefing to preplan the shift operations.
 Ensuring the cleanliness of reception counter and sharing with Housekeeping partners.
Hotel Accord Metropolitian, Chennai.
Front Office Assistant Mar ‘2013 to June ‘2014
KEY RESULT AREAS:
WORK EXPERIENCE

5. Hotel The Residency, Coimbatore.
Front Office Assistant July‘2011 to Feb ‘2013
KEY RESULT AREAS:
 Attending the Inhouse and Outside phone calls.
 Managing the C/in and C/out files and filing the supporting bills to the concern rack for smooth check
Out process.
 Validating the key card slots and key pouches.
 Updating the GRC Forms for contact details and preparing welcome back letter.
 Following the F/O Log and proceeding for the works.
 Cross checking the Telephonic Call lists and updating the concern contact nos to control the call costing.
 Directing the Guests to the concern outlets and assisting the needy guests with wheelchair.
 Attending the Briefing and sharing the important points and special requests of the guests, Single lady guests,
Pickup and drop for the guests, etc.
• Father’s Name : Krishnaji Rao.S
• Address : 8/735 Sangu nagar Salai, Surampatti Valasu, Erode-638009, TamilNadu, INDIA.
• Date Of Birth : 05th Nov1992
• Gender : Male
• Height : 170cms
• Weight : 73kgs
• Nationality : INDIAN
• Passport Details. : L4010717 Valid till 22/09/2023.
• Languages Known : English |Marathi|Tamil|
I,(Deepak) hereby confirm that the information given above is true and correct to best of my Knowledge.
PERSONAL DOSSIER