This document is a resume for Britney Cobbs of Tulsa, OK that outlines her objective, skills, education, and work experience. Her objective is to obtain a professional position within a growing company where she can apply her skills and knowledge to provide excellent customer service. She has experience in customer service roles at hotels, rental car agencies, and insurance claims. Her resume highlights her skills in areas like customer service, hospitality, office software, and handling high call volumes. She has a GED/diploma and customer service certifications. Her work history includes various front desk and customer service representative roles.

1. BRITNEY COBBS
Tulsa, OK 74127
Direct: (918) 845-7331
britney_cobbs@yahoo.com
OBJECTIVE
To obtain a professional position within a growing company. To apply my skills and knowledge in a
professional environment to serve the interests of the company while providing excellent customer
service. Authorized to workin the US for any employer.
SKILLS
Customer Service, Call Center, Guest services, Hospitality, MS Office/Word,EHR
Answering phones, Multi-Tasking, Computer savvy,basic officefunctions,collections
EDUCATION
 Certificate in GED/Diploma
 Union Adult Learning - Tulsa, OK
 Wings Health Care Customer Service - Broken Arrow, OK
WORK EXPERIENCE
Front Desk
KnightsInn Motel – August 2015 to present
•Greet guests, checkin/out guests, modify reservations, and accommodate guests' requests
• Answer phones, provide the best customer service, assure guests' satisfaction remain priority
• Keep record of all receipts and transactions; operate cash register/charge guests' room
Customer Care Agent
FoxRent a Car – March 2015 to July 2015
• Heavy inbound/outbound calling, assisting customers' on rental agreements
• Creating, modifying or cancelling reservations online or via phone for customers
•Transferring calls to proper department to assist/providing excellent customer service in a timely
manner
Front Desk Clerk
ClarionInnTulsaAirport-August 2014 to December 2014
•Greet guests, checkin/out guests, modify reservations, and accommodate guests' requests
• Answer phones, provide the best customer service,assure guests' satisfaction remain priority

2. • Keep record of all receipts and transactions; operate cash register/charge guests' room
Customer Service Representative
DollarThrifty -February 2014 to May 2014 (ContractAssignment)
• Heavy inbound/outbound calling, assisting customers' on rental agreements
• Securing updates and returns on rental vehiclesat all corporate airport locations
• Collecting secured credit card payments if needed / providing excellent customer service
Night Audit/Front Desk
AloftHotel - October2013 to January 2014
• Keep record of all receipts and transactions; operate cash register/charge guests' room
• Greet guests, checkin/out guests, modify reservations, and accommodate guests' requests
• Collect payments / provided excellent guest service
Claims Representative
EnterpriseHoldings -January 2011 to August 2011
•Answering inbound calls regarding customers' claims for damaged rental vehicles during
contracts
• Handling 40-80 calls in queue
• Performing as a team player, assisting each customer’s request provided viafax, phone or email
• Transferring escalated calls to proper department forresolution