*Note - This is a Dully Research done about the the front office of QAS
This includes:
- Organizational Structure of QAS
Front Office Manager
Guest Relationa Officer
Reservation Supervisor
Cashier Supervisor
Night Supervisor
Lobby Supervisor
Door Man/ Bell Boy/ Falcon
Layout of the Front Office From the entrance to the Lobby
Sections of the Front Office
Positioning of:
-Reservation desk
-Cash and bill area
-Reception desk
-Information desk
-Travel & Concierge desk
-Main Lobby
-Entrance
-Elevators
-Front desk
Good Positioning of the Front office
Front Office Interdepartmental communication with
-House keeping
-Food & beverages
-Sales and Marketing
-Engineering and Maintenance
-Human Resource
Hotel front office: A new way of thinking Karam Zaki
One of the critical issues is to satisfy your customer. You may achieve that goal if you help your staff to recognize their SOP in a decent way. I hope this tutorial helps tourism and hospitality educators and students to not widen the gap between the industry and the curriculum. Thanks go on to Jennefer Li, who add the value of the video included.
Hotel front office: A new way of thinking Karam Zaki
One of the critical issues is to satisfy your customer. You may achieve that goal if you help your staff to recognize their SOP in a decent way. I hope this tutorial helps tourism and hospitality educators and students to not widen the gap between the industry and the curriculum. Thanks go on to Jennefer Li, who add the value of the video included.
The Amangiri Resort & Spa is a very special place. Located about 15 miles from Page, Arizona on the border of Utah and Arizona, Amangiri will treat you senses.
First, it's an architectural wonder. Blending into the Southern Utah desert terrain like no place I ever seen.
Each room has a unique view of the desert
The service and food are impeccable and the local hikes are amazing.
Best location to stay in Oman desert with great accommodation. A holiday which include full of adventure is known for popular places for tourists in Oman...Enjoy Your Holiday..!!
Laser Scan to BIM Case Study - Qasr Al Hosn Fort Council ChamberCoastway
Coastway, a international chartered land surveying and geospatial engineering company, completed a 3D laser scan survey of the historic Qasr Al Hosn Fort Council Chamber in Abu Dhabi to produce a 3D BIM Model with project partners 3rd Dimension. Read our case study and look at the impressive 2D, Point Cloud and 3D deliverables.
this slide discuss the dties and responsibilities of hotel front office staff . this also gives an idea of the hierarchy and organizational chart of hotel front office department.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Introduction To Anantara
Introduction To Qasr Al Sarab
Location Of Qasr Al Sarab
Introduction To Guest Services At QAS
Introduction To The QAS Front Office
Organizational Structure Of the Front Office At Qasr Al Sarab
Duties & Responsibilities Of Front Office Staff At Qasr Al Sarab
Front Office Layout And Positioning At Qasr Al Sarab
Inter-Departmental Communication At Qasr Al Sarab
Introduction To Our Company ...................................................................................... 5
Team Sprig4u .............................................................................................................. 6
Introduction To Chanel Fashion Company ................................................................... 8
2.3.1 History Of Chanel ................................................................................................. 9
Introduction To Karl Lagerfeld .....................................................................................10
Introduction To The Event ...........................................................................................11
History Of The Event
Host Of Cruise the Fashion Show
Action Plan Of the Fashion show
Organizational Structure of the Fashion show
Human Resource Plan Of the Fashion show
Theme & Design Of the Fashion show
Event Information
Stakeholders Of The Fashion show
~Event Organizers
~Sponsoring Stakeholders
~Media Stakeholders
~Spectator Stakeholders
~Volunteering Stakeholders
~Co Workers
Target Audience Of the Fashion show
Why This Target Audience Will Attend
Marketing Plan For the Fashion show
The Objective Of Marketing
~Logo
~Webpages
~Use Of Social Media
~Print Media Used
~Use Of Posters And Banners
~Broadcasting Media
~Electronic Media
~Other Ways Used
Sponsorship
Why Will They Sponsor?
Seeking Sponsors
Sponsors
~Financial Sponsors
~In Kind Sponsors
~Media Sponsor
~Labor Sponsor
~Signature Sponsor
Sponsorship Hierarchy
Logistics For the Fashion show
Venue Room Selection
Benefits From the Fashion Show
Objective Of Holding the Fashion show
Fashion Show Help Out In Developing the Host country?
Benefits For Sponsors
Benefits To The Host Bodies
Benefits To The Venue
Benefits For Other Stakeholders
Check-List
This is a report presented for the completion of the Certificate Course in Aviation Fundamentals in SriLankan Aviation College. This includes:
~ The beginning of the Airline Industry
~ World War I
~ Era of Airmail (1917)
~ Era of Demand and Innovation (1930's)
~ World War II (1945)
~ Jet Age (1950)
~ Growth and Set Backs (1960)
~ Era of Supersonic (1970)
~ Airline Industry in 1980's and 1990's
~ Airline Industry Since 2000
Macro Economic and Micro Economic Factors which affects the beauty of Mount Pedro is discussed in this Presentation
This Includes:
-What is Mount Pedro (Piduruthalagala)?
-TV Tower of Rupavahini Corporation
-Peak of Piduruthalgala
-Location of Piduruthalagala
-Highest House in Sri Lanka
-Highest Temple in Sri Lanka
-Highest and Coolest Village in Sri Lanka
-Political and Legal Factors at Mount Pedro
-Environmental, Economical and Technological Factors at Mount Pedro
-Customers Suppliers and Media at mount Pedro
-Position of Mount Pedro in the Butlers Cycle
-Future Strategies and Actions Recommended to Mount Pedro
*Note - This is a Dully Research done about the Job Satisfaction of ITN Employees
This includes:-
An Introduction to Independent Television Network
What is Business Environment
1)Internal Environment
2)External Environment
PESTEL Analysis
Task Environment
Who are Employees at ITN
Reasons for Job Dissatisfaction
Population, Sample and data collection
Physical and Mental factors leading to the the Job Dissatisfaction
Recommendations to the Organization
"Chanel Cruise Show 2017" to be held in Sri Lanka
Basics to be planned when hosting a fashion show
Host & Hosting Country
Theme & design of the event
Organizational structure of the event
HR Plan
Duties & Responsibilities of the staff committees
Stake Holders of the show
Sponsors of the show
Target Audience of the event
Objectives of Marketing the event
Ways to Market the event
Logistics Plan
Determine the benefits of the event
More Than an Airport Beyond Expectation <3
Proposal to Colombo International Airport to Look like Changi International Airport.
*note- its not a real project
What is Resistance to Change?
What is Organizational Change & how is it beneficial?
Why does Manager resist organizational change?
What causes Resistance to Change?
1) Individual Resistance
-Selective Perception
-Habit
-Security in Past
-Loss of Freedom
-Economic Implications
-Fear of Unknown
2) Organizational Resistance
-Organizational Culture
-Maintaining Stability
-Investing in Resources
-Past contracts & agreements
Human And Social Factors Of Change
Management of Organizational Change
Recommendations for avoid resistance to Organizational Change
What is External communication?
Why does organization Needs External communication?
Cathay Pacific Airways
Public relations of Cathay Pacific Airways
How Cathay Pacific Airways reach a far Target Market?
Social Media and electronic usage of Cathay Pacific Airways for External communication
how Cathay Pacific Airways maintain the customer satisfaction with External communication
How Cathay Pacific Airways enhance loyalty & trustworthiness
Uniform of Cathay Pacific Airways
How Sri Lanka became an developed country ?
Land Area of Singapore & Sri Lanka
Population of Singapore & Sri Lanka in 1997-2013
Unemployment rate Singapore & Sri Lanka 1999-2011
Structure of Singapore & Sri Lanka
Exchange rates of Singapore & Sri Lanka
GDP of Singapore & Sri Lanka 1970-2013
Imports & Exports of Singapore & Sri Lanka since 1970
Asian Financial Crisis in 1997
Asia before Financial Crisis
Beginning of Asian Financial Crisis
Affected countries from Asian financial Crisis
End of Asian Financial Crisis
IMF role during Asian financial crisis
3 Causes of Asian Financial Crisis
Impact of Asian Financial Crisis to:
Thailand
Philippines
Malaysia
Japan
How these countries overcame the Crisis
Current developments to Avoid future financial crisis
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
2. GROUP MEMBERS
(NSBM 15.1 TOU batch)
Shanika Dilrukshi
Ravindu Harshana
Sanduni Karunarathne
Athif Jawarth
3.
4. FRONT OFFICE MANAGER
Reservation
Supervisor
Cashier
Supervisor
Night
Supervisor
Front Office
Supervisor
Telephone
Supervisor
mail &
Information
supervisor
Concierge
Supervisor
Duty Manager Assistant Front Office manager
Manages a team of 70 associates.
Employees and their working schedules is a responsibility
Evaluate the job performances
Solve employee complaints
Motivate team work
Create the training agendas
FRONT OFFICE MANAGER OF QASR AL SARAB
Elena Nasledova
Front Office Manager Qasr Al
Sarab Desert Resort by
Anantara
Experience: 6 years
5. Make decisions on accepting booking and cancelations of booking
Reservations are the way to make revenues
Recieving and processing the reservation requests
Maintaining reservation reports
Sending reservation confirmation letters
Front Office Manager
RESERVATION
SUPERVISOR
Cashier
Supervisor
Night
Supervisor
Front Office
Supervisor
Telephone
Supervisor
mail &
Information
supervisor
Concierge
Supervisor
Duty Manager Assistant Front Office manager
RESERVATION SUPERVISOR OF QASR AL SARAB
6. Build a more caring and a personal atmosphere
Welcome guests and provide more personalized
services.
Checking the preparations of the rooms and escorting
the guests
Front Office Manager
RESERVATION
SUPERVISOR
Cashier
Supervisor
Night
Supervisor
Front Office
Supervisor
Telephone
Supervisor
mail &
Information
supervisor
Concierge
Supervisor
Duty Manager Assistant Front Office manager
GUEST RELATION
OFFICERS (GRO)
GUEST RELTIONS OFFICER OF QASR AL SARAB
7. Handle the cash inflows and outflows
Balance all the guest accounts
Resolve guest accounts by accepting credit card,
cash, cheques, etc.
Handles safety deposit lockers with security.
Front Office Manager
Reservation
Supervisor
CASHIER
SUPERVISOR
Night
Supervisor
Front Office
Supervisor
Telephone
Supervisor
mail &
Information
supervisor
Concierge
Supervisor
Duty Manager Assistant Front Office manager
CASHIER SUPERVISOR OF QASR AL SARAB
8. NIGHT SUPERVISOR
managing the QAS Front office at night
QAS paperwork & checking figures is done at night
check and complete the guest folios.
back up the computer system and keeps copies of files
needed.
Front Office Manager
Reservation
Supervisor
Cashier
Supervisor
NIGHT
SUPERVISOR
Front Office
Supervisor
Telephone
Supervisor
mail &
Information
supervisor
Concierge
Supervisor
Duty Manager Assistant Front Office manager
NIGHT SUPERVISOR OF QASR AL SARAB
Night Supervisor of QAS
9. Bell Boys
transport the luggage at the arrivals and departures
Door man
opens the door of the guests’ vehicles & main entrance
Front Office Manager
Reservation
Supervisor
Cashier
Supervisor
Night
Supervisor
Front Office
Supervisor
Telephone
Supervisor
mail &
Information
supervisor
LOBBY
SUPERVISOR
Duty Manager Assistant Front Office manager
BELL BOYS
DOOR MAN
FALCON
LOBBY SUPERVISOR OF QASR AL SARAB
11. How Front Office is visible when the Guest enters from the main Entrance
12. MAIN
ENTRANCE
(J)
ELEVATOR
(I)
RESERVATIONDESK&
CASH/BILLSAREA
(A)
COMMUNICATIONAREA&
INFORMATIONDESK
(F)
DOOR(H)
DOOR (C)
DOOR (B)DOOR (G)
TRAVEL
DESK &
CONCIERGE
SERVICES (E)
RECEPTION
DESK
(D)
LOBBY
ENTRANCE
MAIN LOBBYLIBRARY BAR
OUTDOOR SITTING AREA
SEATING
ARANGEMENTS
SEATING
ARANGEMENTS
SEATING
ARANGEMENTS
SEATING
ARANGEMENTS
SEATING
ARANGEMENTS
SEATING
ARANGEMENTS
BACKOFFICE
BACKOFFICE&
TELEPHONE
OPERATORROOM
BELL DESK
SECTIONS OF FRONT OFFICE AT QAS
The Front office at Qasr Al Sarab (QAS) is divided
into sections of:
Lobby
Reservation
Reception
Bell desk
Information desk
Travel desk
Concierge
Communication
Cash and bills
13. POSITIONING OF RESERVATION DESK, CASH & BILLS AREA AND RECEPTION DESK
Reservation desk
Door to the back office
Door to access the entrance
Reception Desk
21. GOOD & WEAK POSITIONING DISCOVERED
at the Entrance, Front Desk & Elevators
22. FRONT OFFICE
department
HOUSE KEEPING
department
Update the room status
Inform the room count
Inform special requests of guests
Coordinate the safety concerns
Send occupancy reports
FRONT OFFICE COMMUNICATION WITH THE
HOUSEKEEPING DEPARTMENT
23. FRONT OFFICE
department
FOOD & BEVERAGE
department
Report forecasted awaiting guests
Inform arrivals & departures of guests
Inform VIP preparations related to F&B
Setting up special arrangements in rooms
(bar)
Request special meal plans
Send F&B Vouchers to guest folios
FRONT OFFICE COMMUNICATION WITH THE
FOOD & BEVERAGE DEPARTMENT
24. SALES & MARKETING
department
FRONT OFFICE COMMUNICATION WITH THE
SALES & MARKETING DEPARTMENT
FRONT OFFICE
department
Shares guests histories
Shares rooms reservation records
Inform current room availability status
Shares insights of every visitors visit
Sales & marketing can access the database of front office
25. ENGINEERING &
MAINTAINANCE
department
FRONT OFFICE
department
FRONT OFFICE COMMUNICATION WITH THE
ENGINEERING & MAINTAINANCE DEPARTMENT
Inform the status of equipment & systems in rooms & the front office
Inform issues regarding equipment & systems
Communicate agendas to carry out maintenance
Coordinate through a “repair work request log book”
26. HUMAN RESOURCE
department
FRONT OFFICE
department
FRONT OFFICE COMMUNICATION WITH THE
HUMAN RESOURCE DEPARTMENT
Requests new candidates to the Front Office
Coordinate to build up qualified & professional staff
Inform about training & development programs