Irfan Sabir Mukadam is seeking new challenges where he can utilize his skills and experience. He has over 20 years of experience in hotel and banking customer service roles in Dubai, UAE. His experience includes roles as a receptionist, guest services agent, and government relations officer. He is proficient in English, Arabic, Hindi, Urdu and knowledgeable about various hotel management systems.

1. Irfan Sabir Mukadam
Mobile: +91-9920399716/0091-9987659802
Skype ID: irfanmukadam1
Email: ismukadam@gmail.com
Objective
With my skills and experience seeking new challenges that can be put into practice. I am a
confident, self motivated, hard working and a smart young talented individual, ready to
undertake greater responsibility and put my best effort in the company I join, so as to mutually
benefit me and the organization per say.
Work Experience
Horizon Hotel Apartment LLC (Dubai)U.A.E
Receptionist
Joining Date 12th
August 2014 to 11th
May 2015
JOB RESPONSIBILITIES
 Take care of all Check –in check-out guests
 Guest complaints and Request
 Reply all mails and take prosper decision
 Control on-lines Booking and make sure timely update
 Admin works
 Timely get action on Hotel Maintenances
 Take action and update Gov Dept works
Ramada Chelsea Hotel Al Al Barsha Dubai(4 Star Hotel)
U.A.E
Receptionist
Date 25th November 2012 to 11TH
August 2014
JOB RESPONSIBILITIES
 Take care of all Check –in check-out guests
 Enter all data Department of Dubai commerce and tourism as per there Data entry Procedure and sent
by intranet, and supervise and train the hotel employees for reporting of the guest in the system as per
the tourism department.
 Update employees entry in the system

2.  Take care of Arabic guest while check in and check out and make sure reservation has been updated as
per guest request
 Room assign for next day
 Assist front Desk Reservation, Guest Service And Concierge
City Seasons Hotel Al Hamra Abudhabi (4 Star Hotel)
U.A.E
Bell captain (Concierge)
Date 22nd
December 2011 to 24th
November 2012
JOB RESPONSIBILITIES
 Assisting all guest with their luggage.
 To present the guest City Seasons Hotel with the best knowledge and attitude
 To satisfy the guest by providing reliable information handling groups and conferences all responsibilities
of concierge
 Providing all the information’s of city Events and Hotel Events locations
 Providing transportation facilities on required
 Assisting guests with all information for key locations as tourist attractions, Banking, Restaurants Etc
 Keep records of all valet parking charges.
 Taking care of all guest mail and Parcel and their delivery to the guests room as quick and professional
manner
Banyan Tree Al Wadi Resort, Ras Al Khaima (5 Star Resort),
U.A.E.
Guest Services Agent
5th April 2010 to 02 March 2011
JOB RESPONSIBILITIES
 Welcome the guest with warm greeting within 3 rings,
 Receive calls and listen properly their needs and handle with extra care and solve it as soon as
possible and feel them satisfied
 promoted the event and any promotion going on in hotel
 Give Wake-up Calls without any absent and follow up with reservation to the guests and
inbound customers.
 Giving them the Qibla direction, Food Orders, HK services, Internet service, Lost and Found,
Concierge requests, Engineering Requests and all Departmental request of guest I use to send
on FCS
 Use to make sure that the guest leave me with lots of satisfaction that he got the answer for his
needs And also use to make sure and put the extra efforts to solve the queries angry person‘s
for retaining the customers.
 Got parsing for taking right order and put in MICROS, Also good in selling and giving substitute
to the customers and also help as an assets in increasing the sales of new outlets, promotions
and increase the income of the hotel , during clearance never forget to take feedback.

3.  Always try to increasing the new sales or new promotions of hotel,to take Restaurant
reservation, SPA, Recreation etc.
Angsana Hotel & suits, Dubai (5Star Hotel),U.A.E
Government Relation Officer
June’ 08 to Oct’09
JOB RESPONSIBILITIES
 Update all Check –in check-out guests to department of Dubai commerce and tourism as per there Data
entry Procedure and sent by intranet, and supervise and train the hotel employees for reporting of the
guest in the system as per the tourism department.
 Also look in to the Check –in check-out of guests, Assign the room for incoming guest, filling profiles,
Billing transactions, Group checking and Checkout.
 Use to receive calls on behalf of the operator and make sure all callers get satisfy.
 Try to Maximum my efforts to take care of guest and help them out with bell services, Internet services
Key Card or Mails, appoint a Rental car/Taxi. Never forget to take feedback from stayed guest.
 Helping the guest for Internet service, Fax, Mailing, Meeting organizer, Lamination etc.
Al Waleed Business Management Secretarial Services .
Public Relation Officer
July’ 95 to May’ 08
JOB RESPONSIBILITIES
 Government documents clearance (Dubai Municipality, DTCM, Economic) for hotels
 Checked all billing Transaction penalty from government Dept,
 Handling new or renewal License procedure for hotels
 checking the papers for renewal are filled properly and stamped
 checking all papers works for renewal are filled properly and stamped
 Keep records yearly regeneration of hotels by Dubai Chamber of hotels and Tourism Department
 Dealing with hotels for Accounts and CID reports
 All Check –in check-out report use to maintain through Dubai tourism Data Procedure and send to them
by intranet
 Handling hotel accounts and makes receipt of tax paper for Dubai municipality and submited monthly
Hotel Statistic for DTCM.
 checking the papers for renewal are filled properly and stamped
Checking all papers for renewal are filled up properly and stamped
 Take care of hotel day to day and make sure the hotel doesn’t get any fines the records should checking
the papers for renewal are filled properly and stampedbe clear from Government Dept
SR Suits Mumbai
Sales Supervisor
Apr’ 94 to May 95
JOB RESPONSIBILITIES
 Checking the airway bills and make sure the invoices are correct, deliver /receive shipments on time.
 Filing acknowledged copies of Deposited Bank invoices , and discount bills.
 Maintain the Kyc of the customer and preserve the documents.

4.  introducing new proposals and provide substitute to their needs and retain them with my friendly
Nature to promote the business
 Always try to sell the promotion products to the customer.
Bait UN Nasr Co-Op Bank Ltd Mumbai.
Marketing Officer:
May’92 to Jan’ 94
JOB RESPONSIBILITIES
 Visit to local people and convince them to open an account in our bank and make them as our active
customer.
 After recruiting the customer to collect money from them (door to door services) and deposited at cash
counter in our bank.
 Make sure all money transaction is accurately written in ledger and daily sign by the mangers on all
forms and customer records.
Education
Secondary School : S.S.C (1994)
Personal Details
Nationality : Indian
Date of Birth : 01st
Sept 1974
Marital Status : Married
Languages known : English, Arabic, Hindi, & Urdu
Computer Qualification : Computer knowledge (Surfing ,Ms Office and quick acknowledge
Of New software)
English typing speed : (50-60 wpm)
Arabic typing speed : (45-50 wpm)
Opera : Good Knowledge
Micros : Order knowledge
FCS : very well
Prologic (wish net) : Good Knowledge
Inspire : Good Knowledge
Passport Details
Passport Number : L 8662087
Place of Issue : Dubai
Issue Date : 20th
April 2014
Exp Date : 19th
April 2024
I declare that the above information is best as per my knowledge is correct.
Kind Regards
Irfan Sabir Mukadam