Mila M. Monib has over 10 years of experience in hotel front office roles including receptionist, shift leader, and team leader. She is seeking a front office shift leader position and has a proven track record of excellent guest service, managing teams, and using hotel property management systems. Her career has involved roles in Qatar, the Philippines, Dubai, and pre-opening positions. She has received numerous employee awards and achievements recognizing her performance and customer satisfaction skills.

1. Mila M. Monib
Mobile no.+974 30506137
Doha Qatar
e-mail add: milamonib@yahoo.com
e-mail add: mila.monib@yahoo.com
Objective: To contribute to the success of the company through the application of my
knowledge and skills.
PositionApplied: Front Office Shift Leader
Working Experience:
Shift Leader :
Copthorne & Millennium Hotel /Kingsgate Doha Qatar
Sept-2015 up to present
Brief the team on any events or VIP guest in the hotel.
Rooming list for the arrival group / Airline crew should be prepared before arrival
Anticipate and address guests' service needs
prepare and review written documents accurately and completely
Assist management in training, motivating, and coaching employees
To assist the Guest efficiently, Provides a friendly and personalized welcome for guests
Ensure all guest registrations are completed and correspond with Opera PMS guest
Information
Ensures supervisors maintain adequate levels of department supplies.
Manage Guest requests, inquiries, and complaints promptly and completely
Supervise Front Desk operations during assigned shift to a consistently high standard
TeamLeader:
Marco Polo Hotel Davao Philippines Nov-2014– June-2015
Responsibilities:
Block rooms in the system and identify designated requirements and request
Coordinate with all concern department to resolve the guests request
Assist management in training motivating and coaching employees.
Evaluate operations in order to identify training needs.

2. Ensure the professional and timely communication of training information
to relevant colleagues.
Maintain privacy and security of in house guests.
Ensure a complete shift, hand over to other team leader,
Provide support and assistance to all front office operations
Update and maintain guest history, files of gusts based on preference observation
And service, feedback
Demonstrate positive leadership characteristic to inspire team members to meet or
Exceed the standards.
Brief team on any events or VIP guest in the hotel.
Promote hotel service and facilities for up selling opportunities,
Supervise accurate and efficient reception operations including check in check out
Procedures.
Ensure team members have a knowledge of all rooms categories room
rates, packages, promotions and other general product, knowledge is necessary to
perform their duties,
Receptionist:
Marco Polo Hotel Davao Philippines April-2013 – Oct-2014
Responsibilities:
Creating new reservation for walk In guest as well as guest from outside.
Read the traces and do action to resolve the problem
Attend the briefing. every shifting
Print the shift report every shifting for back up in case the system
Shout down
Allocating the room for Group Arrival and Airline Crew.
Check-in and Check-out for Airline Crew and Group.
Receptionist:
Kingsgate / Millennium &Copthorne Hotel Jan-2012 – Nov-2012
Pre-Opening Doha Qatar
Responsibilities
 To regularly check the reception is organized, operating with efficient standard, while
checklist are completed and forwarded to the supervisor.
 Ensure guests are personally greeted by name, if known, and escorted to their room to
make them feel expected and welcome.
 Maintain an up to date knowledge of hotel information and local services, including
operating hours, promotions, events, attractions and any allied information to supply
information respond to the guest queries.
 Deal swiftly, efficiently and sensitively to guest complaints and follows through
 Accurately administers Front Desk cashiering standard and comply with all laid down
systems, policies and procedures.
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy
levels.

3.  Allocating the room for Group Arrival and Airline Crew.
 Check-in and Check-out for Airline Crew and Group.
 Using computerized Front Office system, process accounts from check-in through to
check-out, ensuring accurate posting of all incidental charges.
 Monitor the guest balance to avoid discrepancy.
 Monitor the requisition of FBM (Folio paper, key jacket etc.)
 Maintains awareness of guest profile through Opera PMS guest history and updates
those accordingly for future reference.
 Maintain an up to date knowledge of all Front Office equipment and how to use these.
Receptionist: Towers Rotana HotelDubai U.A.E 2008-2012
Responsibilities:
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy
levels.
 Allocating the room for Group Arrival and Airline Crew. As well individual
 Check-in and Check-out for Airline Crew and Group.
 Using computerized Front Office system, process accounts from check-in through to
check-out, ensuring accurate posting of all incidental charges.
 Monitor the guest balance to avoid discrepancy.
 Monitor the requisition of FBM (Folio paper, key jacket etc.)
 Maintains awareness of guest profile through Opera PMS guest history and updates
those accordingly for future reference.
 Maintain an up to date knowledge of all Front Office equipment and how to use these.
 Actively elicits guest feedback and preferences, regarding hotel services and ensures
action is initiated on the same to maximize guest satisfaction.
 To regularly check the reception is organized, operating with efficient standard, while
checklist are completed and forwarded to the supervisor.
 Ensure guests are personally greeted by name, if known, and escorted to their room to
make them feel expected and welcome.
 Maintain an up to date knowledge of hotel information and local services, including
operating hours, promotions, events, attractions and any allied information to supply
information respond to the guest queries.
 Deal swiftly, efficiently and sensitively to guest complaints and follows through
 Accurately administers Front Desk cashiering standard and comply with all laid down
systems, policies and procedures.
GuestService Agent: Tamani Hotel Dubai Marina, UAE 2007-2008
Receptionist:
Pre Opening Team
Responsibilities:
 Conduct in room & hotel familiarization and assist guest in hotel activity in quires /
requests.

4.  Maintain an up to date knowledge of hotel information and local services, including
operating hours, promotions, events, attractions and any allied information to supply
information respond to the guest queries.
 Deal swiftly, efficiently and sensitively to guest complaints and follows through
 Accurately administers Front Desk cashiering standard and comply with all laid down
systems, policies and procedures.
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy
levels.
 Using computerized Front Office system, process accounts from check-in through to
check-out, ensuring accurate posting of all incidental charges.
 Maintains awareness of guest profile through Opera PMS guest history and updates
those accordingly for future reference.
 Maintain an up to date knowledge of all Front Office equipment and how to use these.
 Actively elicits guest feedback and preferences, regarding hotel services and ensures
action is initiated on the same to maximize guest satisfaction.
 To regularly check the reception is organized, operating with efficient standard, while
checklist are completed and forwarded to the supervisor.
 Deal swiftly, efficiently and sensitively to guest complaints and follows through.
Achievements :
LQA(Leading Quality Assurance)Internal Audit Standards = Bronze Certificate
Performance 2nd
Quarter of 2011
LQA(Leading Quality Assurance)InternationalAudit = Outstanding Employee
June 22,2011
Employee of the Month = Hearth of the House(October2011)
Front Office Top Up-Seller for the Year of 2011
Front Office Top Up-Seller for the month of October2011
Skills:
Knowledge of OPERA(PMS) / FEDELIO
Knowledge in computer
Can speak Arabic fluent
EducationalBackground:
College : University Notre Dame Of Cotabato
Philippines
High School : Notre Dame Of Parang
Personal Data
Date of Birth : 11/09/1983
Place of Birth : Buldon Maguindanao, Philippines

5. Sex : Female
Height : 5’4
Citizenship : Filipino
Religion : Islam
Language known : Arabic, English