Mounir Ait Belkacem is seeking a position that utilizes his 12 years of experience in tourism, communication, and administration. He has worked in reception, promotion, marketing, and administrative roles in Algeria and Qatar. His resume lists his educational background and qualifications, including IT skills, as well as details of his work history and responsibilities in various roles from 2005 to the present.
Inbound marketing -är process som hjälper potentiella kunder att hitta till ditt företag
– oftast redan innan de tänkt göra ett köp. Och därefter bibehåller den varumärkeskännedomen i bakhuvudet tills det närmar sig ett konkret köpbeslut
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You will find me a discipline, positive, motivated, proactive, fast learner, hard-working, full of passion and the person who are keen to learn and contribute. Given the opportunity, I would apply myself with enthusiasm to all tasks, ensuring that I get the job done accurately and efficiently. Being attentive to details has allowed me to work with any people from different level and produce consistent and quality works.
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...DORCAS ATIENO
Dear Sir/Madam,
I am writing to you with regards to the Receptionist and customer service position i saw on your career website.
I am currently working as a customer Service Receptionist and Call center agent in Toyota Alfuttaim Motors where I have spent the past three years providing excellent customer service. I am passionate about service and would love to transfer those skills to the biggest Automotive Company in the world.
I have spent the past seven years working in the hospitality and automotive industry and am now looking to broaden my horizons and my skill-set. It has been a long term career aspiration to work for your company as a customer representative or Contact center agent so that I can combine my love for service and hospitality with the passion for your services.
Please find attached my current CV, which further details my experience along with my skills and qualifications and why I feel I would make an excellent ambassador for you.
I have skills and experience required to competently take on this role and I am confident that I would work to exceed your expectations.
I very much look forward to hearing from you and thank you for considering my application
Yours Sincerely.
Dorcas Awino Atieno
REF:APPLICATION FOR A POSITION OF RECEPTIONIST, CUSTOMER SERVICE REPRESENTATI...
Mounir Ait Belkacem new resume
1. Curriculum Vitae
NAME: AIT BELKACEM
FIRST NAME: Mounir
DATE OF BIRTH: 01- Mar- 85
E.MAIL ADRESS: mounir77308@gmail.com
MOBILE: 050 2484315
FAMILY STATUS: Married
VISA STATUS: Tourist Visa
18/12/2016 to
15/03/2017
OBJECTIVE
12 Years of Professional Experience with Various
Organization in Algeria, Qatar in the field of Tourism
Communication and Administrative Level.
I.T Qualification
• 2006-2005: Data Processing-Office Automation (Excel &Word) Cible Institut
• 2004-2003: U.F.C at Bab Azzouar University (French, Eng, Spanish)
• 2000-1997: Secondary school of Ben Rachik
Work History
• 2015-2016: Receptionist at Optimum Communications
Responsibilities:
1- Serves visitors by greeting, welcoming, directing, and
announcing them appropriately.
2- Answer, screen, and forward any incoming calls while providing
basic information when needed.
3- Maintain security by following procedures and controlling
access (monitoring logbook, issuing visitor badges).
4- Perform other clerical receptionist duties such as filling, photo
Filling and Faxing
2. • 2012 - 2015 : Promoter Agent in Q-tel Telecommunications – Qatar
Responsibilities
1. Demonstrate and provide information on promoted products /
services.
2. Create a positive image and lead customers to use it.
3. Identify interest and understand customer needs and
requirements.
4. Report on demonstration related information (interest level,
questions asked, number of samples, flyers distributed etc.)
• 2009 - 2012 : Marketing Agent in UPVC company – Qatar
Responsibilities:
1. .Prepared, planned and project managed the publication of all
publicity material to maximise brand promotion.
2. Created marketing campaigns and working with the company's
external PR agency to see them executed.
3. Created and developed new innovative ways to communicate the
company message to their existing customers.
4. Contributed to the annual sales and marketing plan.
5. Planned and project managed marketing events and evaluated
their success.
Evaluated the effectiveness of all marketing activity
• 2006 - 2009 : Receptionist at Swiss Belhotel -Qatar
Responsibilities:
1. Responsible for meeting and greeting visitors and providing
them with a fist class customer service. Also in charge of
maintaining a pleasant and welcoming, but efficient and
professional reception area.
2. Effectively & professionally answering the telephone and dealing
with enquiries.
3. Schedule customer bookings and guide them about available
rooms and suites
4. Prepare incoming and outgoing mail and packages
5. Maintain cleanliness of reception area
6. Greet visitors and employees courteously and cater for their
special requests, needs and complaints.
3. • 2005 - 2006 : Admin Officer For Qatar Air Ways – Algiers
Responsibilities:
1. Answered telephones and transfer to appropriate staff member.
2. Met and greeted clients and visitors.
3. Create and modify documents using Microsoft Office.
4. Performed general clerical duties to include but not limited to:
photocopying, faxing, mailing, and filing.
5. Maintained hard copy and electronic filing system.
6. Researched, price, and purchase office furniture and supplies.
7. Coordinated and maintained records for staff office space, phones,
parking, company credit cards and office keys.
8. Setup and coordinated meetings and conferences.
9. Maintained and distributed staff weekly schedules.
10. Collected and maintained PC inventory.
11. Supported staff in assigned project based work.
12. Other duties as assigned.
• 2004-2005: Receptionist at Sheraton Hotel – Algiers
Responsibilities:
1- Responsible for providing front end customer service in
addition to secretarial, clerical and administrative support to
ensure that company’s front desk objectives are met in
effective and efficient manner.
2- Highly skilled in greeting visitors and directing them to the
right person or department.
3- Well-versed in managing guests book and issuing security
Passes
3- Hands-on experience in giving information to visitors and
answering their questions
Languages
• Arabic: Fluent
• French: Fluent
• English: Fluent
• Spanish: Good Level.
Hobbies
• Practicing Sports: Swimming, Jogging...
• Reading sport magazines,Internet..
Other
- Holding Category B driving license from Qatar. 11 years experience