David Karanja Muriuki is applying for the position of bellman/concierge. He has over 3 years of experience in customer service roles, including his current role as a bellman at Ghaya Grand Hotel and previous roles at Etihad Airways and Dubai Festival City Mall. His responsibilities in these roles involved assisting guests with luggage, providing information about the local area, handling complaints, and ensuring guest needs are met. He aims to help upgrade the reputation of organizations through hard work, honesty and efficiency.

1. CURRICULUM VITAE
PERSONAL DETAILS
NAME : David Karanja Muriuki
DATE OF BIRTH : 19 November 1990
GENDER : Male
NATIONALITY : Kenyan
LANGUAGE : English, Swahili {written and spoken}
VISA STATUS : Resident
MOBILE NUMBER : +971553743487
EMAIL : davidshuaib@gmail.com
POSITION APPLIED FOR : BELLMAN/CONCIERGE
CAREER OBJECTIVE
To provide myself with more challenging opportunities and to overcome them by work in a professional
approach with my sincere effort, honesty, hard work and efficiency to give a helping hand for upgrading
the reputation fame of your organizational and for the betterment of self.
EDUCATION
• Certificate customer care and hospitality Mag-tech Inspiration Center{2011}
• Certificate in computer packages – St Juliet college (2011) i.e.
Ms word , Excel, Publisher and Power point.
• Kenya certificate of secondary school {2010}
WORK EXPERIENCE
• Presently working as a bellman in Ghaya Grand Hotel in international media production zone
• Have experience as a porter in Etihad Airways ,Dubai city terminal as sub-contract from Emrill
facility management, i.e. ( march 26th
2013 to October 20th
2014)

2. • Have experience as a customer care/dock boy in Dubai festival city mall for one year in Al-
Futtaim as a sub-contract from Emrill facility management ,i.e. ( January 26th
2012 to February
10th
2013)
Responsibilities
• Help Guest with their luggage.
• Explaining to guest how to use light panel .i.e. DND, MUR and AC panel.
• Escort Guest to the reception for check-in.
• Coordinating with team member in fulfilling the needs of the Guest.
• Analyze the Guest and provide their needs.
• Giving direction to the Guest.
• Tagging Guest luggage to their respective rooms.
• Organizing taxis for the Guest.
• Providing information about the best places to visit in Dubai.
• Handle Guest complaints with efficiency and patience.
• Following up on wake up calls.
PERSONAL ATTRIBUTES
• Team player and able to relate well with people of diverse cultural backgrounds
• Quick and keen to learn
• High sense of cleanness, hygiene, enthusiastic and motivated
• Courteous, patient and excellent interpersonal and communication skills
• Organized, methodical and hardworking with minimal supervision
• Punctual, self-driven and able to work under pressure maintaining high standards of
results.

3. HOBBIES
• Networking
• Playing rugby
• Reading inspirational materials
• Nature walk
PROFFESSIONAL REFEREES
Shall be furnished upon request.