This document contains a summary of Leslie Ann Dimo's work experience and qualifications. It lists her contact information and achievements including being named Employee of the Month three times between 2006 and 2010. Her professional experience includes roles as a Secretary for an engineering department, Business Center Administrator, and Guest Service Assistant for hotel front offices. She has over 10 years of experience in customer service and administrative roles for hotels in Dubai. Her education includes a Bachelor's degree in Agriculture and certifications in first aid.

1. Leslie Ann Dimo
Grosvenor House Residence Al Qouz
United Arab of Emirates
Contact No.: +971503960477
Email address: lesliedimo@gmail.com
ACHIEVEMENTS
 Employee of the Month – March 2006
 Employee of the Month – November 2007
 Employee of the Month – February 2010
PROFESSIONAL EXPERIENCES
Secretary
Presently working at Le Royal Meridien Beach Resort & Spa, Dubai Marina as Secretary in Engineering
Department
 To attend to Engineering telephones and convey messages promptly
 Responsible in keeping a record of new work orders and follow up
 Responsible for tracking of daily and monthly water and electricity cost of all the property
 Responsible for the accurate logging of the time worked by all members of staff
 Responsible in preparing the department time sheet and submit to accounts department every
19th
of the month for approval
 Responsible in maintaining the time keeping records and maintain the vacation plan for the
Engineering Department
 Any other task assigned by the Director of the Engineering
Business Center Administrator / Front Office Administrator
Front Office Department Grosvenor House Hotel
Starwood Hotel & Resort
St. Regis,W Hotel,Luxurry Collection, Westin, Sheraton, Four Points, Alof, Elements, Le Meredien
November 2009 – Present
 To strive and anticipate clients needs whenever possible. To enhance quality service and in turn
complement clients satisfaction.
 Assist guest for faxing, printing, scanning and any other secretarial services.
 To maximize revenue by ensuring all services are charged for where applicable
 To have a good understanding of Business Travelers needs.
 Providing Pre arrival PR calls to all VIP guest to check whether they have any special
preferences with regards to their room, to check whether they have any special occasion during
their stay and any other request.
 Handle the purchasing of the department’s required materials and items as per the hotel
purchasing procedure ensuring that these are received on time at the correct standard and
quality.
 To prepare, monitor and track down the monthly requisition report.
 To be responsible for accurately recording hours worked by all members of staff.
 Responsible for updating the daily attendance of all associates and submit it to Accounts for
Payroll.

2. Guest Service Assistant
Front Office Department Grosvenor House Hotel
Starwood Hotel & Resort
St. Regis,W Hotel,Luxurry Collection, Westin, Sheraton, Four Points, Alof, Elements, Le Meredien
November 2009 – Present
September 2005- October 2009
 To ensure that all guest are greeted with a friendly welcome and offered the highest standards
of costumer care and satisfaction throughout their stay.
 Coordinates all aspects of guest request and service with other departments
 Arrange special amenities to all VIP’s guest and celebrating special occasion
 Air ticket booking, Tours and Safaris booking, endorsement and reconfirmation of air ticket and
online check in.
 Providing all guests with PR calls to ensure their satisfaction.
 Escort guest on arrival and explain hotel facilities, packages and safety & security features.
 Maintain a high level of confidentiality with regard to guest and management.
TRAININGS ACQUIRED
 Philippine National Red Cross Safety Service
First Aid Training
Basic Life Support
(CPR)Cardio Pulmonary Resuscitation
 Mary Chiles Hospital (TESDA)
Well Baby Clinic
Adult and Pediatric Unit
EDUCATION QUALIFICATION
COLLEGE
 Bachelor of Science in Agriculture
Aklan State University
Poblacion Banga Aklan, Philippines
 Care Giver
Mary Chiles Collage Sampaloc Manila Philippines
SECONDARY
 Aranas National High School
Aranas Balete Aklan Philippines
PRIMARY
 Balete Elementary School
Balete Aklan Philippine
PERSONAL DATA
Date of Birth March 6, 1983

3. Place of Birth Poblacion Balete Aklan Philippines
Gender Female
Civil Status Single
Nationality Filipino
Language Spoken: English / Tagalog
Religion Roman Catholic