This document is a curriculum vitae for Evanson Mwangi Munene, a Kenyan national seeking employment. It outlines his work experience as a concierge, bellman, bartender, and waiter at various hotels in Dubai from 2008 to the present. It also lists his skills, education background, and provides his contact information. The CV aims to showcase his customer service and hospitality experience gained over 10 years working in the hotel industry in Dubai.

1. CURICULUM VITAE
Name: Evanson Mwangi Munene
Email:-evansmwangi48@gmail.com
Mobile #:- 050- 4265494
Nationality- Kenyan
Date Of Birth: 23rd Dec1983
Visa Status: Employed
CareerObjective
To use my knowledge and skills to the benefit of the organization and myself
while focusing on growth and development of both parties.
.
Work experience
October 2013-to Present
Name Of The Employer: The Palace Downtown Dubai
Address: Mohamed Bin Rashid Boulevard
Contact: 04 4287888
Position: Concierge
Work Descriptions
 Set Departmental objectives, work schedules, budgets, policies and procedures
 Monitor the appearance,standards and performance of the Concierge Team Members
with an emphasis on training and teamwork
 Ensure to have current knowledge of city and hotel products, services, pricing and
policies as well as a good knowledge of the local area
 Maximize Sales revenues through up-selling and marketing programmers.
 Monitor Guest satisfaction reports and implement actions to improve results
 Maintain good communication and working relationships with all hotel areas
 Project a professional manner with an emphasis on hospitality and Guest service
 Act in accordance with policies and procedures when working with front of house
equipment and property management systems
 Assist guests with enquiries regarding excursions,visitor attractions and places ofinterest
May 2010- October 2013

2. Name Of The Employer: Dusit Princess City Centre
Address: Deira City Center
Contact: 04 2095000
Position: Bellman
Work Description
 Anticipating and exceeding guests expectations.
 Coordinating check in and check out during busy hours.
 Conducting bell service activities such as luggage service upon guest arrival and
departure,
 Handling luggage storage, message service,parcels and mails.
 Arranging airport transfers to and from the hotel for our valued guests.
 Staying informed at all times about Dubai’s events and tourist attractions.
April 2008– May 2010
Name Of The Employer: Holiday Inn Al barsha
Address: Al Barsha Next To Mall Of The Emirates
Contact: 04 3234333
Position: Bartender/ Waiter.
January 2007-March 2008
Name Of The Employer: Hotel JAL Fujairah Resort & Spa
Address: Dibba, Fujairah
Contact: 09 2449700
Position: Waiter
Skills & Personal Qualities
 Customer service.
 Excellent knowledge of computer operations , excel, word and power
point.
 Strong Selling and persuasion skills.
 Professional telephone skills.
 Leadership skills.
 Complain Handling.
 Attention to detail.
EDUCATIONAL BACKGROUND
1989 -1998: Moi Nyeri Complex
Kenya certificate of primary education
1999-2002 Nyahuhuru Highway School
High school Certificate
2005Jan-June Pivot Point International
Diploma in cosmetology
STRENGTH
Determined and objective to achieve my set goals and confident and
positive in everything I do.
REFERENCES : Available upon request.