1. Crislaines da Silva Barbosa
City of birth: Santa Maria RS, Brazil
Date of birth: 25/11/82
Mobile Phone: +55 19981845060.
E-mail: crislondon2009@hotmail.com
Brazilian, 32 years old.
Present Location: Campinas, Brazil.
Applicant ID: 5116051
PROFESSIONAL PROFILE
An extremely motivated and resourceful, with over five years’ experience in providing an
excellent quality of customer service, showing pride in the services delivered. I am
confident in communicating with a wide range of people from different countries. Able to
contribute well to any team and communicating with the managers, articulate and have a
passion for the work I do. Showing willingness to provide high standards consistently
and possesses a good work ethic, prepared to take on various tasks and always doing
my best.
Looking for an opportunity to progress my career, develop my skills in order for me to
continue doing my best for an organization that takes pride in its staff.
PROFESSIONAL EXPERIENCE
The Royal Palm Plaza Resort 5 Star Hotel- Campinas- São Paulo Brazil
Guest Service Assistant
Present - July 2014
Responsibilities:
 Creates 100% guest satisfaction by providing fast and friendly genuine
hospitality and by exceeding guest expectations
 Gives personal attention, takes personal responsibility and uses teamwork
when providing guest service
 Listens, apologizes with empathy, finds a solution and follows through when
resolving guest problems Assumes the responsibility to notice when the
guest is not satisfied and uses their best judgment as to when it is
appropriate to use the 100% Guest Satisfaction Guarantee Performs other
duties as required to provide fast and friendly genuine hospitality Provides
guests with assistance at the front desk during the check-in and check-out
processes and throughout their stay.

2. Oryx Rotana Hotel, Doha-Qatar August 2010 – July 2011
Guest Relations Officer/ lobby Hostess
Responsibilities:
 Provides in the lobby & at the hotel's main entrance to welcome & assist guests
promptly, efficiently, courteously and professionally, as to achieve a high level of
guest satisfaction
 Being the first point of contact with guests is to create an unforgettable first
impression & project a favorable image of the hotel at all times
 Assists the guest relations staff to take care of all VIPs guest & coordinates with
all concerned departments to fulfill guest needs & requests
Hotel & Restaurant Pestana, Brazil October 2011 – August 2012
Hotel Receptionist
Responsibilities:
 Welcoming guests to the hotel in a polite, friendly and helpful manner.
 Dealing with late arrivals and assisting with early check-outs.
 Check out departing guests using the hotel’s accounting system.
 Taking payment from guests in the form of cash or credit cards.
 Answering telephone inquiries promptly & professionally & transferring calls on.
 Being a point of contact for guests should they have any queries.
Hotel Club Med Rio Das Pedras R.J. Brazil June 2012 – September 2013
GO Recepção
Responsibilities:
 Check-in & checkout at the reception
 Receptionist arrivals and departures of customers.
 Customer service in general.
EDUCATION QUALIFICATION
High School -2005-2007
Cabin Crew Qualification - 2007 -2008 (Brazil).
Waterloo English school– General English- 2009 (London – England)
British Council English School: English intermediary -2010 (Qatar Doha).
Course Hotel hospitality- 2011 – 2012 (Qatar Doha).