This document provides an introduction and overview of RefWorks, a citation management tool. It discusses why RefWorks is useful, including its accessibility, privacy features, support for various databases, and ability to organize references and generate bibliographies. It then covers creating a RefWorks account, adding references from databases, text files or manually, organizing references into folders, and using features like Write-N-Cite to insert citations into Word documents and RefGrab-It to import web pages. Advanced features and getting additional help with citations are also mentioned.