RefWorks is a web-based tool that allows users to create and manage collections of references, import references from online databases, and generate bibliographies in word processing documents. The document provides instructions on how to create a RefWorks account, export citations from databases like Ebsco into RefWorks, manually add references to RefWorks, organize references into folders, use the Write-N-Cite tool to insert citations into a paper, and generate bibliographies in different styles. Help is available from reference librarians at the university library or from tutorials on the RefWorks help page.