This document defines a questionnaire as a set of questions used to gather responses, attitudes, or preferences from a particular group regarding a specific subject. Questionnaires are used for business surveys, assessing social, economic, or psychological conditions, and determining levels of satisfaction. There are different types of questionnaires including social, educational, and business surveys. The document provides guidelines for effective questionnaire design, such as using clear, concise, and logically ordered questions that are relevant to the topic of interest. Common question types and digital questionnaire tools are also outlined.

2. DEFINITION
•A SET OF QUESTIONS TO KNOW RESPONSES,
ATTITUDES OR PREFERENCES OF PARTICULAR
CLASS OF PEOPLE OR TO MAKE SURVEY ON
PARTICULAR SUBJECT.

3. WHY QUESTIONNAIRE?
•TO MAKE BUSINESS SURVEY
•TO KNOW THE ATTITUDES, RESPONSES PREFERENCES VIEWS OF
PARTICULAR CLASS.
•TO KNOW SOCIAL, ECONOMICAL, PSYCHOLOGICAL CONDITION OF
PARTICULAR CLASS
•TO FIND OUT THE FACT ON PARTICULAR SUBJECT TO KNOW THE
DEGREE OF JOYS & SORROWS, SATISFACTION OR DISSATISFACTION

4. TYPES OF QUESTIONNAIRE
• SOCIAL :
KNOWING HABITS, ATTITUDES, DEGREE OF SATISFACTION OR
DISSATISFACTION, CONDITIONS OF PEOPLE
• EDUCATIONAL :
KNOWING STUDENTS' ATTITUDE, HABITS, WILLINGNESS, RESTLESSNESS,
FEEDBACKS, ETC.
• BUSINESS SURVEYS :
KNOWING CUSTOMERS' RESPONSES ABOUT PRODUCTS, MAKING SWOT
ANALYSIS, GATHERING VIEWS OF CUSTOMERS, ETC.

5. BEFORE BEGINNING THE QUESTIONNAIRE
• DEAR RESPONDENT, THE AIM OF THIS QUESTIONNAIRE IS TO COLLECT DATA
REGARDING PROBLEM OF UNEMPLOYMENT AMONG COMMERCE GRADUATE
PEOPLE.
• THE INFORMATION GIVEN BY YOU WILL BE TREATED AS CONFIDENTIAL. PLEASE
RETURN THE DULY ANSWERED QUESTIONNAIRE IN THE STAMPED SELF-
ADDRESSED ENVELOPE WHICH IS ENCLOSED.
• BEFORE DRAFTING QUESTIONS, WRITE FOLLOWING INSTRUCTIONS
PLEASE TICK THE RESPONSES APPLICABLE TO YOU IN THE SQUARES GIVEN
AGAINST THEM.
PLEASE FILL ALL THE BLANKS PROPERLY.

6. TYPES OF QUESTIONS
• STRUCTURED QUESTIONS: ONLY ONE ANSWER 'WHAT IS YOUR AGE?'-ARE YOU
MARRIED/BACHELOR/WIDOWER/DIVORCED?
• OPEN ENDED QUESTIONS: RESPONDENTS ARE FREE TO CHOOSE THEIR OWN
ANSWER-SO LONG (WHAT TYPES OF FILMS DO YOU LIKE?, WHAT ARE THE MAIN
CAUSES OF ILLITERACY IN GUJARAT?)
• DICHOTOMOUS QUESTIONS: YES/NO TYPE QUESTIONS(DO YOU LIKE TO GO TO
COLLEGE?)

7. •RANKING ITEM QUESTIONS: A NUMBER OF ALTERNATIVE
ANSWERS ARE GIVEN .YOU ARE TO MENTION YOUR ORDER OF
PREFERENCE. WHAT IS YOUR PREFERENCE TO JOIN THE FOLLOWING
FACULTIES? () ARTS () COMMERCE () SCIENCE () INFORMATION
TECHNOLOGY () ENGINEERING () LAW () LITERATURE
•MULTIPLE CHOICE QUESTIONS: POSSIBLE ANSWERS ARE GIVEN
I.E. 'WHICH OF THE FOLLOWING FACTORS WOULD YOU CONSIDER
MOST IMPORTANT WHILE BUYING A SCOOTER?[] MINIMUM FUEL
CONSUMPTION [] EASY AND COMFORTABLE DRIVE [] LOW
MAINTENANCE CHARGES [] RESALE VALUE [ JATTRACTIVE SHAPE
AND COLOR []ANY OTHER(PLEASE SPECIFY)

8. COMMON QUESTIONS
• NAME:
• ADDRESS:
• AGE:
• SEX: [] MALE [ ] FEMALE
• MARITAL_STATUS:
[]MARRIED[]UNMARRIED
• CASTE/ RELIGION:
• OCCUPATION:_
• MONTHLY INCOME RS.
• COLLEGE/WORKING PLACE_
• CLASS/DESIGNATION
• EDUCATIONAL QUALIFICATIONS
• EXAM
• BOARD
• YEAR OF PASSING
• PERCENTAGE

9. POINTS TO REMEMBER WHILE DRAFTING A
QUESTIONNAIRE
• ALL THE QUESTIONS SHOULD BE TO THE POINT.
• MOST OF THE QUESTIONS SHOULD BE 'YES' 'NO' TYPE
• ALL THE QUESTIONS SHOULD BE SHORT, SIMPLE, CLEAR AND DIRECT
PERTAINING TO THE SUBJECT.
• PERSONAL QUESTIONS SHOULD NOT BE ASKED.
• THE QUESTIONS SHOULD NEITHER BE TOO MANY, NOR TOO FEW, NEITHER TOO
LONG, NOR TOO COMPLICATED.
• AVOID UNNECESSARY QUESTIONS I.E. THERE IS NO NEED TO ASK 'SOURCES OF
INCOME' IN THE QUESTIONNAIRE OF 'READING HABITS OF COLLEGE STUDENTS.

10. •QUESTIONS SHOULD BE ARRANGED IN A LOGICAL SEQUENCE.
•IRRELEVANT QUESTIONS SHOULD NOT BE INCLUDED IN
QUESTIONNAIRE.(WHICH IS YOUR FAVOURITE ACTOR IN 'NEED FOR
COMPUTER EDUCATION')
•USELESS QUESTIONS SHOULD BE OMITTED (PETROL PRICE TO THE
POOR)
•MISLEADING QUESTIONS SHOULD BE AVOIDED. (INCOME TAX TO
SLUM DWELLERS)
•EMOTIONALLY CHARGED QUESTIONS SHOULD NOT BE INCLUDED
I.E. (DO YOU ACCEPT BRIBE?)

11. DIGITAL QUESTIONNAIRE
•GOOGLE FORM
•SURVEY HEART
•SURVEY MONKEY