The document outlines a module focused on effective safety communication and training techniques for small businesses, emphasizing the importance of understanding adult learning needs and communication methods. It includes activities for assessing communication efficacy, identifying learning styles, and addressing barriers in safety training. Participants are encouraged to develop actionable strategies to enhance workplace communication and training practices.

1. Module 1
Communication Issues & Adult Learning Needs
Safety Communication & Training Techniques
– For Small Business –
© 2005 National Safety Council
Safety Communication & Training Techniques
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2. Module Objectives
 Assess advantages and disadvantages of several
methods of communication.
 Identify when an adult learning need is being met.
 Complete a learning style assessment to identify
learning styles and improve your ability to reach
employees with safety messages and training.
© 2005 National Safety Council
Safety Communication & Training Techniques
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3. Module Objectives (cont.)
 Identify strategies and methods (best practices) for
effective safety communication and training.
 Identify actions to take to address barriers and special
communication or learning needs/challenges.
 Identify 2 actions to implement at your workplace and
potential barriers/how to overcome them.
© 2005 National Safety Council
Safety Communication & Training Techniques
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4. Methods of Communication
 Verbal
 Nonverbal
 Written
 Visual Images (Graphics)
Which method is used most at your facility?
How do you know it is effective?
© 2005 National Safety Council
Safety Communication & Training Techniques
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5. Adult Learning Needs and Principles
 Need to know why they are learning to apply
learning to immediate, real-life challenges.
 Have experience they apply to all new learning.
 Need to be in control of their learning.
 Want to learn to be more effective and successful.
© 2005 National Safety Council
Safety Communication & Training Techniques
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6. Activity: Applying Adult Learning
Needs to Communication & Training
1. Discuss the scenario.
2. Identify at least 1 adult learning need met. Check
corresponding adult learning need(s) and give
reasons.
3. Answer questions about communication types
and messages.
4. Prepare to discuss your responses as a class.
© 2005 National Safety Council
Safety Communication & Training Techniques
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7. Activity: Learning Style Assessment
1. Review each statement. In each column,
respond to each choice by using this scale.
 3 (most preferred)
 2 (somewhat preferred)
 1 (least preferred)
1. Total each column.
© 2005 National Safety Council
Safety Communication & Training Techniques
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8. Learning Styles
 Visual: Learn through seeing
 Auditory: Learn through listening
 Kinesthetic: Learn through
moving, doing, and touching
© 2005 National Safety Council
Safety Communication & Training Techniques
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9. After 2 Weeks
How People Remember
Involvement
© 2005 National Safety Council
Safety Communication & Training Techniques
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10. Basic Elements of Good Communication
 To achieve effective communication, sender and
receiver must be active participants in process.
 A good communicator pays attention to what is said
AND how it is said.
 How can I become a good communicator?
 How can I become a good listener?
© 2005 National Safety Council
Safety Communication & Training Techniques
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11. Elements of Effective Safety Training
Important elements (best practices) must
be taken into consideration in any safety
training effort.
 Sound planning
 Design a high quality learning experience
© 2005 National Safety Council
Safety Communication & Training Techniques
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12. Activity: Rating Effectiveness of
Communication Methods
1. Consider principles/elements of communication
and training. Discuss a need and method.
2. Check the method identified, rate effectiveness,
and give reasons. Identify a more effective option.
3. Present ideas to the group.
© 2005 National Safety Council
Safety Communication & Training Techniques
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13. Communication &
Learning Challenges & Barriers
 People see, hear, and interpret information
in different ways.
– Learning disabilities or special learning needs
– Other communication and learning
challenges/barriers
 Recognizing and managing issues will
help ensure successful communication.
© 2005 National Safety Council
Safety Communication & Training Techniques
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14. Activity: Addressing Communication &
Learning Challenges in the Safety Setting
1. Identify ways to handle safety communication
or learning challenges/special needs you may
face (or have faced) at your business.
2. Identify as many ways as possible to
effectively handle/manage the issue.
3. Share a challenge/need and strategies with
the class.
© 2005 National Safety Council
Safety Communication & Training Techniques
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15. Planning for Your Small Business
1. Identify 2 actions you will take when
you return to your worksite.
2. Identify potential barriers you might
encounter in taking these actions.
3. List ideas for overcoming the barriers.
© 2005 National Safety Council
Safety Communication & Training Techniques
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