Basics of Adult Learning and Effective Communication

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Objective: Describe the components of adult learning
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Basic adult learning principals
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Learning styles
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Engaging your audience
Objective: Identify ways to reach your audience
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Target audience demographics

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Knowledge and literacy levels

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Effective communication techniques

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Identify the Adult learning Principals and
Styles
Tools to Teach
Engage Participants
Know your Audience
Effective Communication

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Andragogy:
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Process of helping adults learn

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Focused on the learner, not on the teacher

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Adults learn differently from children

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Adults require different training approaches

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Effective instruction = understanding how
adults learn best

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Self-directed

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Have more life experiences and knowledge

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Need the material to be relevant

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Practical

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Keep in mind:
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Learning is a continual process
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People learn at different speeds
Remember to:
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Enhance the learning experience
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Decrease barriers that keep adults from
learning

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Principle:
Adults bring a wealth of knowledge and
experience which they want to share.
Technique:
Encourage participants to share their
knowledge and experiences.
Include activities that utilize their expertise.

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Principle:
Adults are decision makers and self –
directed learners.
Technique:
Include problem solving activities.

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Principle:
Adults have different learning styles that
must be respected.
Technique:
Provide multiple ways for participants to
learn the material.

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Principle:
Adults want to participate rather than just
listen to a lecture.
Technique:
Create a participatory learning environment
with various types of activities.

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Principle:
Adults are motivated by information or
tasks that are meaningful and applicable
to their jobs.

Technique:
Relate the content and skills to the
participants’ jobs.

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Principle:
Adults prefer training that focuses on reallife problems.
Technique:
Relate content to problems that participants
encounter in their jobs.

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Principle:
Adults expect their time during the
training to be used carefully.
Technique:
Follow a realistic time schedule.

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Principle:
Adults feel anxious when participating in a
group that makes them look
uninformed, either professionally or personally.
Technique:
Avoid criticism. Acknowledge all contributions
by participants.

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Principle:
Adults learn best in a positive environment
where they feel confident and respected.
Technique:
Create a positive environment by providing
positive feedback and showing respect to all
participants.

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Principle:
Adults come from different cultures, life
styles, religious preferences, and backgrounds.
Technique:
Respect all differences and encourage
participants to respect each other as well.

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Visual

Auditory

Kinesthetic

Observing

Listening
Speaking

Practicing
Touching

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10% of what we see
30-40% of what we see & hear
90% of what we see, hear & DO!

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Everyone learns from all three styles, but one
usually dominates

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Training should involve all 3 styles

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Use a blend of training methods and materials
to reach the greatest number of learners.
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Interactive Lectures
Discussions
Exercises
Presentations
Manuals / Handouts
Videos

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Transference

Motivation

Retention

Reinforcement

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Create participatory learning situations
Use a variety of presentation styles,
media, exercises and activities to keep
interest
Change pace and / or activity every 30
minutes
Change seating arrangements
Use examples that participants can
relate to their jobs

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Encourage participants to contribute their
experiences
Use humor when appropriate
Allow for differences of opinion
Keep participants alert

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Interactive Lectures
Group Discussion
Group exercise
Role Play
Quizzes
Using Questions
Energizers

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Participants practice using new
knowledge and skills in simulated
exercise
Exercises can be scripted or improvised
Follow up discussion

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Use quizzes to reinforce learning
Help to keep participants involved,
engaged and interested
Add variety to presentation
Can be a game or challenge

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There are 3 types of questions:
Close – ended
Open – ended
Probing

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Generate short, finite answers (yes / no)
Do not encourage discussion
Limit what participant says
Gain a final answer, conclusion or confirmation
Examples:
◦ Is it X…?
◦ Have you ever…?

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Generate descriptive answers
Encourage discussion and participation
Promote sharing of experiences and
knowledge
Examples:
◦ How can you…?
◦ What are some ways…?
◦ Why would you want to…?

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A probing question is an open-ended followup question intended to elicit a thoughtful
answer.
Allows for a deeper dive into the subject.
Examples:
◦ What did you mean by xxx?
◦ Why do you think this is the case?
◦ What would have to change in order for…?

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Maintain a deliberate silence
Repeat or rephrase the question
Use body language / eye contact
Encourage answers
Give examples
Answer the question yourself

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Energizer: a short, fun activity that
breaks up periods of concentrated
learning
◦ Can be a physical activity
◦ May not be related to the training topic

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Type of Energizer

How it Engages Participant

Physical

Maintains energy and
attention (especially after
lunch)

Team Building

Builds rapport

Educational

Reinforce content and assess
learning

Mental

Provides a problem to solve

Fun

Highlights special skill or
talent

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Consider:

Avoid Energizers that:

Cultural / Organizational
context

Cause embarrassment

Participant backgrounds and
expectations

Provoke disagreement

Training goals

Disrupt flow of learning

Time constraints

Take too long

Room layout / number of
participants

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Design training to meet participants
needs
Choose the right participants
Omit content not relevant to the
audience
Define technical terms as needed

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Experience
Skills
Job / Position
Education
Knowledge
New responsibilities
Training needs

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What are their
goals of
attending?
What are their
learning styles?
What tools do
they need to
succeed?

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Use a “get-to-knowyou” exercise or ice
breaker
Use a pre-assessment
form or quiz
Ask participants to
share their
expectations of the
course

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Voice
Eye Contact
Listen
Body Language

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Sets the tone of the presentation or
training
Shows enthusiasm
Encourages participation
Provides positive reinforcement
Project your voice & vary your pitch
Speak at the audience’s technical level
Use a comfortable and friendly tone

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Shows you are interested in the topic
and the audience
Find out:
◦ Are participants engaged?
◦ Is there understanding?

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Use pauses to allow participants to ask
questions and respond with comments
Listen to what participants are saying /
asking
Always repeat questions from
participants for all to hear and for clarity
of the question
Use silence to help manage the training

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Facial expression should be
warm, friendly and enthusiastic
Use hands naturally while speaking
◦ Keep hands out of pockets
Move around the room
◦ Provides variety
◦ Helps to ease anxiety

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Basics of Adult Learning and Effective Communication

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Adult Learning Basics