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Maria Joao Morgado
Address 7 Plashet Road, Plaistow , London, E13 0PZ
Phone 07715 932 513
Email mariamorgado.uk@hotmail.com
Nationality Portuguese
I have been w orking in a customer service environment as a team leader for the cleaning company. I believe I
have adopted the appropriate skills to successfully deal w ith any queries and problems or complaints. I have a vast
experience from Portugal w here I w orked as a shift leader for the cashiers in the local store. I am a self-motivated
individual w ho w orks w ell as part of a team. I can adapt to any situation w ith ease. I am a quick learner w ho have
alw ays worked hard towards my own goals and targets or standards introduced by my superiors. I am also very keen to
learn any new skills and I w ill alw ays find a w ay to carry out any given task.
EDUCATION AND QUALIFICATIONS
Start – Finish
General Accounting course - CEAC, Portugal
Start – Finish
10º ano- Escola Vasco da Gama, Portugal
Start – Finish
Customer Service – online course – Saylor Academy & Udemy
WORK EXPERIENCE
Housekeeper
This involved the basic cleanings, deep cleanings, doing laundry, and doing shopping, ironing, and cooking.
Occasionally my job w as to lookafter the kids. I learnt how to w ork in a foreign environment, how to organise my w ork
time and deal w ith the customers and complains.
January 2014 – Present
Orion SupportServices Ltd – London Facility Management Company (http://www.orionservices.co.uk/)
Shift leader
During my time at Orion Support Services Limited I have taken on responsibilities w hich were most of the time
outside of my job spec. I have been in charge of the little team of cleaners. I have alw ays had to make sure that the
cleaners have been doing their duties up to a high standard. This position allow ed me to become in charge of ordering
supplies w ith our suppliers. By doing so, I also had to make sure that I am alw ays within a budget set up by my superior.
I learnt how to w orkunder the pressure. Ibelieve I am resourcefulenough to deal w ith the customers’complaints and
keep them happy.
September 2013 – February 2013
Radisson Blue EdwardianNew Grafton, London - Tottenham Court Road
Room Attendant
During my time at Radisson Blue Edw ardian New Grafton I have taken on responsibilities to changing bed linen and
tow els,making beds, vacuuming floors, dusting and polishing furniture, cleaning bathrooms, replacing stocks of guest
supplies such as shampoo and soap, re-stocking drinks in the mini-bar.
I learnt how to w orkunder the pressure. Ibelieve I am resourcefulenough to deal w ith the customers’complaints and
keep them happy.
December 2012 – May 2013
Abrantes & Menezes, Lda, Sintra, Portugal (Bags and Trav el Articles Stores)
Head Cashier
I w as regularly responsible for supervising when my team w as cashing up tills. I w as writing a report, w hich
reflects sales, for example, the amount of refunds, promotions and other voucher discounts. Iw as also in charge or
regular stockchecks w hich were carried out every Sunday. During those shifts, Ihad to draft a brief report to my
superior and input all the date on our company system. About my position as cashier, I have also had the experience of
training new members of our team. Being customer service orientated company w e had to make sure that customers’
needs w ere always met.
October 2009 – November 2012
Columbia Sportswear Company - Sintra, Portugal
Store Manager/ Administrator / Sales Representative
 Inventory management
 Customer service
 Store Manager
 Accountancy, bookw orkfor store products, staff salaries and bills
 Calculating and managing staff salaries
 Writing and replying to letters
 Personnel management
 Price marking products
 Producing stores sales reports
March 2003 – September 2009
EAA, Lda. – Empresa das Águas do Arieiro, Lisboa - Portugal ( Producer of waters, sodas and juices )
Sales Representative
 Responsible for managing a portfolio of 350 clients
 Working to sales targets
 Responsible for the visibility and accessibility of brands
 Opening new accounts and recoveryof dormant ones
 Responsible for the implementation of marketing plans to clients
 Receipt of customer credit
August 1995 – December 2002
Schweppes Portugal, SA. Lisbon, Portugal
Client Manager
 Working w ith Horeca Indirect (distributors and resellers) and Horeca Live
 Responsible for managing a sector of 490 clients (fortnightly)
 Responsible for receiving, placing orders and deliveries
 Responsible for invoicing and credit control
 Responsible for account management - current marking and payments
 Ensuring payments w ere made on time
 Archiving files
 Telemarketing for Horeca Direct (Direct Sales)
 Working as a Sales Representative for 2 years
 Responsible for the visibility and accessibility of brands
KEY SKILLS
Portuguese –Fluent
English - Competent
B, B1 Driving License
Word, Execel
REFERENCES
Available on request.
Part-Time

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Maria Joao CV

  • 1. Maria Joao Morgado Address 7 Plashet Road, Plaistow , London, E13 0PZ Phone 07715 932 513 Email mariamorgado.uk@hotmail.com Nationality Portuguese I have been w orking in a customer service environment as a team leader for the cleaning company. I believe I have adopted the appropriate skills to successfully deal w ith any queries and problems or complaints. I have a vast experience from Portugal w here I w orked as a shift leader for the cashiers in the local store. I am a self-motivated individual w ho w orks w ell as part of a team. I can adapt to any situation w ith ease. I am a quick learner w ho have alw ays worked hard towards my own goals and targets or standards introduced by my superiors. I am also very keen to learn any new skills and I w ill alw ays find a w ay to carry out any given task. EDUCATION AND QUALIFICATIONS Start – Finish General Accounting course - CEAC, Portugal Start – Finish 10º ano- Escola Vasco da Gama, Portugal Start – Finish Customer Service – online course – Saylor Academy & Udemy WORK EXPERIENCE Housekeeper This involved the basic cleanings, deep cleanings, doing laundry, and doing shopping, ironing, and cooking. Occasionally my job w as to lookafter the kids. I learnt how to w ork in a foreign environment, how to organise my w ork time and deal w ith the customers and complains. January 2014 – Present Orion SupportServices Ltd – London Facility Management Company (http://www.orionservices.co.uk/) Shift leader During my time at Orion Support Services Limited I have taken on responsibilities w hich were most of the time outside of my job spec. I have been in charge of the little team of cleaners. I have alw ays had to make sure that the cleaners have been doing their duties up to a high standard. This position allow ed me to become in charge of ordering supplies w ith our suppliers. By doing so, I also had to make sure that I am alw ays within a budget set up by my superior. I learnt how to w orkunder the pressure. Ibelieve I am resourcefulenough to deal w ith the customers’complaints and keep them happy. September 2013 – February 2013 Radisson Blue EdwardianNew Grafton, London - Tottenham Court Road Room Attendant During my time at Radisson Blue Edw ardian New Grafton I have taken on responsibilities to changing bed linen and tow els,making beds, vacuuming floors, dusting and polishing furniture, cleaning bathrooms, replacing stocks of guest supplies such as shampoo and soap, re-stocking drinks in the mini-bar. I learnt how to w orkunder the pressure. Ibelieve I am resourcefulenough to deal w ith the customers’complaints and keep them happy. December 2012 – May 2013 Abrantes & Menezes, Lda, Sintra, Portugal (Bags and Trav el Articles Stores) Head Cashier
  • 2. I w as regularly responsible for supervising when my team w as cashing up tills. I w as writing a report, w hich reflects sales, for example, the amount of refunds, promotions and other voucher discounts. Iw as also in charge or regular stockchecks w hich were carried out every Sunday. During those shifts, Ihad to draft a brief report to my superior and input all the date on our company system. About my position as cashier, I have also had the experience of training new members of our team. Being customer service orientated company w e had to make sure that customers’ needs w ere always met. October 2009 – November 2012 Columbia Sportswear Company - Sintra, Portugal Store Manager/ Administrator / Sales Representative  Inventory management  Customer service  Store Manager  Accountancy, bookw orkfor store products, staff salaries and bills  Calculating and managing staff salaries  Writing and replying to letters  Personnel management  Price marking products  Producing stores sales reports March 2003 – September 2009 EAA, Lda. – Empresa das Águas do Arieiro, Lisboa - Portugal ( Producer of waters, sodas and juices ) Sales Representative  Responsible for managing a portfolio of 350 clients  Working to sales targets  Responsible for the visibility and accessibility of brands  Opening new accounts and recoveryof dormant ones  Responsible for the implementation of marketing plans to clients  Receipt of customer credit August 1995 – December 2002 Schweppes Portugal, SA. Lisbon, Portugal Client Manager  Working w ith Horeca Indirect (distributors and resellers) and Horeca Live  Responsible for managing a sector of 490 clients (fortnightly)  Responsible for receiving, placing orders and deliveries  Responsible for invoicing and credit control  Responsible for account management - current marking and payments  Ensuring payments w ere made on time  Archiving files  Telemarketing for Horeca Direct (Direct Sales)  Working as a Sales Representative for 2 years  Responsible for the visibility and accessibility of brands KEY SKILLS Portuguese –Fluent English - Competent B, B1 Driving License Word, Execel REFERENCES Available on request. Part-Time