1. Miss Wardah Nadeem
Mobile (+61) 0490 098 495
Email wonderfulwardah95@hotmail.com
Nationality Australian
Country of Residence Sydney, Australia
Objective
 To have a fulfilling and successful career, whilst staying dedicated to my
job and maintaining a positive attitude and the drive to excel and achieve
in all areas.
Key competencies
 Over 5 Years’ Experience in the Customer Service Industry
 Over 2 Years’ Experience in Inbound/Outbound Sales
 Highly self-motivated, initiative driven individual with the ability to work in
a fast paced team environment or as an un-supervised trusted employee
 Ability to align myself with the operational and strategic goals of the
business.
 Target driven with a strong attention to detail.
 Proven Strong Customer Service, Communications and Time Management
qualities by successfully dealing with management, staff and customers at
all levels.
Tertiary Education
2014 -Current Online Double Diploma of Business Leadership and Management
Through Ivy Collage
Secondary Education
2010 -2012 Higher School Certificate obtained, Jamison High School, Jamison
2004 -2009 School Certificate obtained, Jamison High School, Jamison
Systems and Software
 MITTS
 CRM, CSR
 U2/Paradise
 Cisco, Finesse
 NTBS
 Intermediate to Advanced MS Office – Excel, Outlook, Word, PowerPoint

2. Work History
March 2014- AMP Ad Tech (Circular Quay, Sydney)
Current Employed as Customer Support Analyst.
Duties:
• Provide a professional level of customer support for all banking and super
customers.
• Maintaining a high volume of calls, and e-mails with the customer network.
• Extremely Punctual
• Target Delivery
• Focusing on providing service to all customers as high priorities
• Managing emails, files, database.
• Have the ability to multi-task between a number of different tasks accordingly.
• Extremely customer friendly
• Outgoing, Approachable, Personable and have a positive attitude.
• Energetic Team spirit
• Professional attitude.
• Assisting Planners and advisors with navigation of their online portals and
managing client database/information.
• Setting up internal company staff for their user accounts and interstate
Aug 2014- Danoz Direct Pty Ltd.
April 2015 Employed as Customer Service Consultant.
Duties:
• Explain products, services and answer questions from customers.
• Obtaining valid and relevant information to enter orders into Information System.
• Record names, addresses, purchases and reactions of prospects contacted.
• Telephone or write letters to respond to correspondence from customers or to
follow up initial sales/customer service contacts.
• Maintain records of contacts, accounts and orders,
• Communicating with individuals within and outside the organization.
• Tracking down parcels and orders, multi-tasking, Lodging an investigation with
Australia post
Danoz Direct brings its customers award winning products like H2O X5 steam mop,
FlavorStone, Abtronic X2 and more. This role required a large amount of product
knowledge and sales skills to keep up with sales targets and KPI’s. New products
would come though on a weekly basis, so staying up to date and knowledgeable was
essential to keep up with our customers demand. This position gave me great
experience dealing with customers at all levels and required me to provide exceptional
customer service skills to ensure each and every customer was happy with their
purchase.

3. April 2007- Make It Cheaper Pty Ltd. (Sydney CBD)
Aug 2014 Employed as an Energy Broker Agency – Inbound / Outbound Sales.
Duties:
• Deliver prepared sales talks, reading from scripts that describe services, in order
to persuade potential customers to purchase services.
• Explain services and answer questions from customers.
• Obtaining valid and relevant information to enter orders into Information System.
• Record names, addresses, purchases and reactions of prospects contacted.
• Telephone or write letters to respond to correspondence from customers or to
follow up initial sales contacts.
• Maintain records of contacts, accounts and orders,
• Taking inbound calls and making outbound calls to resolve and deal directly with
customer complaints and enquiries.
Make It Cheaper is Australia’s leading saving service. They are dedicated to saving its
customers time and money by finding them competitive deals on your energy bills. A
lot of consistency was required in this role, as we needed to reach our set targets and
give the customers full satisfaction. I also work with the initiative to beat objections
that may arise. It has allowed me to develop the correct people handling skills for all
walks of life. It has also given me valuable experience over the telephone and in
speaking in the correct manner at all different levels.
Feb 2006- Reject Shop. (Penrith)
March 2007 Employed as a Customer Service Representative.
Duties:
• Effectively Merchandising product displays in such a way that it stimulates
interest and entices customers to make a purchase.
• Cash handling, safe combinations and processing the daily takings
• Opening and closing of the store
• Conducting internal stock take and internal audits
• Managing register variances by operators and ensuring all registers and safe
funds are balanced daily.
• Exceptional customer service skills
• Taking orders from vendors and processing daily
Since 1981 The Reject Shop operated in the discount variety retail sector in Australia
serving a broad range of value-conscious consumers who are attracted to low price
points. My role at Reject Shop was originally as a register operator and customer
service rep. This role involved delivering exceptional customer service, quick response
times, as well as cash management. Throughout my role I was also trained in
operating refunds, how to make judgments on returns and how to efficiently process

4. refunds which resulted in a me up skilling and working across all areas of the store,
including merchandising.
Jul 2005- McDonalds. (Penrith Plaza)
Feb 2006 Employed as a Register Operator / Customer Service Officer.
Duties:
• Providing exceptional Customer service and communication
• Training of new staff on policies and procedures
• Opening and closing of the store
• Daily Cash handling
• Maintaining general upkeep of the store and presentation
• Surveillance and theft monitoring
• Effectively handling customer complaints and queries
Back in 1971, McDonalds opened their first restaurant in a Sydney suburb called
Yagoona. Today there are over 900 McDonald's across Australia and they employ
around 90,000 people. I was employed at McDonalds as a register operator. This
position gave me invaluable experience in customer service and presentation skills.
The training I received has helped maintain the stores exceptional presentation and
customer satisfaction. My role also entailed ensuring EFTPOS transactions were
processed successfully, daily cash handling and dealing with customer queries and
complaints. This role also strengthened my communication skills, as I had to learn
quickly how to effectively deal with upset, un-cooperative customers in a busy/fast
paced working environment.
Referees: Will be advised upon request.