Gemma Suzanne Haig is a proactive and dynamic logistics supply chain professional currently working as an export shipping operator for Seago Line in Liverpool. She has over 10 years of experience in supply chain management, including roles managing material deficiency investigations for BAE Systems and working as a conveyancing officer for a law firm. She is seeking new opportunities to utilize her skills in international logistics and expand her business knowledge and experience.

1. Gemma Suzanne Haig
CONTACT 35 Moorfoot Way
Liverpool
L33 1WZ
07486 687556
gemma.suzanne46@gmail.com
PERSONAL
PROFILE
CURRENT
POSITION
Proactive and dynamic Logistics Supply Chain Professional looking to broaden my
business skills and knowledge within international logistics.
Export Shipping Operator – Fixed Term contract; Seago Line, 100 Old Hall Street,
Liverpool
3rd
August-Present
- Export point of contact for Onboarding new customers into the business and
e-commerce registration, including monitoring throughout newbookings.
- Processing Hazardous Cargo bookings.
- Issuance of bills of lading and making any necessary amendments at the
customer´s request.
- Creating T2L Documentation
- Liaising with overseas offices regarding all export shipments.
- Arranging haulage with Maersk Intermodal Department and customers.
- Working closely with the Sales Team to satisfy all the customer´s requirements
as quoted.
- Enter customs entries ensuring all cargo customs cleared for shipment.
- General booking management on internal systems.
WORK
EXPERIENCE
ESOL Teacher; Parling Language School, Collblanc, Barcelona
January 2014 – July 2015
- Teaching English as a Foreign Language to children, teenagers and adults of all
ages and levels.
Supply Chain Professional; BAE Systems, Samlesbury Site, UK
September 2006 – July 2013
- Management of Material Deficiency Report Investigations and improving the
operation of the investigations and communication between the suppliers,
ourselves and the customer; reporting, customer follow up.
- Achieved shorter investigation timescale results for Overdue Repairs by setting
clear goals and working closely alongside the suppliers, Engineering and
Purchasing Departments.
- Presentations to internal management and the Royal Saudi Air Force to
demonstrate improvement in investigation turnaround times and report status of
high profile investigations.
- Visits to external suppliers to monitor Material Deficiency Investigations and
Repairs and to find solutions to any problems causing delays.
- Regular visits to the contracted packaging company to monitor and improve
turnaround times to the supplier upon receipt fromthe customer and return to the
customer post repair.
- Holding regular meetings and conference calls with the client in the UK and
Saudi Arabia to report and discuss the current status of investigations/repairs.
- Reporting to Management regarding the current status of the Engineering
Investigations and any potential obstacles that the company and suppliers may
encounter.
- Liaising with the Commercial/Finance Team to resolve warranty disputes
between the suppliers and the customer.
- Resolving issues and complaints to the customer´s satisfaction, responding to
their needs with a sense ofurgency yet in a patient and courteous way.
- Quoting Investigation,Repair and Spare parts prices to the customer.

2. - Calculating Import/Export TAX costs and advising the customer.
- General Order Management of Spares/Repairs.
- Writing and amending Work Instruction Processes.
Conveyancing Officer; Barnetts Solicitors, Southport, UK
October 2002 – September 2006
- Quoting Purchasing and Remortgage rates to all clients.
- Working in the primary team providing assistance to the solicitors acting on
Commercial Purchasing Cases.
- Advising clients and providing information regarding the development of their
cases.
- Working closely with the Finance Department to ensure monies released on time
to the mortgage companies and the clients.
- Ensuring a quality customer service to all clients by providing clear and specific
information concerning their cases.
EDUCATION
AND
CONFERENCES
Enforex Intensive Spanish Course: Alicante
1st
-31st
July 2009
Repairs/Spares Process Conference: BAE Systems, UK
March 2007 – May 2007
Commercial Conference; BAE Systems, UK
Mayo 2012 - June 2012
QUALITIES Languages
With English as my native language and with a high level of Spanish I am able to exploit
my communicative skills to the full, projecting confidence and self-assurance while
facilitating the development of good customer relations.
International Logistics
Working within three different departments in a major multinational logistics company,
has allowed me to broaden my vision of how international logistics function; from the
initial commercial negotiations to aeronautical operations and engineering procedures.
Learning Skills
I have always taken the initiative to acquire and master the skills and knowledge needed
within each position. I show curiosity and enthusiasm for learning and am always pro-
active in seeking tasks requiring new skills. I always try to demonstrate persistence in
overcoming obstacles in order to meet objectives.
Personal Effectiveness & Organization
I work efficiently within established time frames; I show initiative by prioritizing tasks
and pride myself on being able to work in an organized manner to ensure effectiveness.
Teamwork
I am able to contribute effectively when working as part of a team and offer new ideas to
improve results and ways of working. I always respect my fellow team members. I enjoy
working as part of a team, learning from my team members and sharing my skills and
knowledge.
FUTURE
PROSPECTS
Seeking to take on new challenges and progress in my professional career. Expanding on
my current experience and utilize my skills within a new position in order to develop my
knowledge of International Logistics and Supply Chain.