1. Mara Stoleriu
Address: JumeirahPark
Dubai, UAE
Email: mara.stoleriu@yahoo.com
Telephone: +971501827203
A dynamic, go-getterwith a strong work ethic and solid customer service, 7
years’ experience who has made suggestions implementedby employer.
Working with colleagues and customers in stressfulenvironments has
helped me build my confidence as a person,consistentlyachieve
performance goals through enthusiasm, tenacity and initiative.
Personal Information
Age : 29 years old
Date of Birth : 30 May 1987
Nationality : Romanian
Civil Status : Single
Mother Tongue :Romanian
Other languages : Romanian, English,Greek
Driving License : B
2. WORK EXPERIENCE
Watsons/L'Oréal
Turkey
February 2015 – September2016
Position : Sales executive
Relationship building.
Presenting the productor service favourably and in a structured
professionalway face to face.
Listening to customers requirements and presenting appropriately to
make a sale.
Maintaining and developing relationships with existing customers in
person.
Gathering market and customers information.
Advising on forthcoming productdevelopments and discussing
specialpromotions.
Liaising with suppliers to check the progress ofexisting orders.
Checking the quantities of goods on display and in stock.
Gaining a clear understanding of customers business and
requirements.
Reviewing your own sales performance,aiming to meet or exceed
targets.
Making accurate, rapid cost calculations and providing customers
with quotations.
GUCCI, Athens, Greek
15 May 2013 – 9 December2014
Position : Sales executive
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking
for.
Being responsible forprocessing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
3. Reporting discrepancies and problems to the supervisor.
Giving advices and guidance on productselectionto customers.
Balancing cash registerwith receipts.
Dealing with customers refunds.
Keeping the store tidy and clean.
Responsible dealing with customers complaints.
Working with established guidelines,particularly with brands.
Attaching price tags to merchandise on the shop floor.
Receiving for security within the store and being on the look out of
shoplifters and fraudulent credit cards.
Receiving and storing the delivery of large amount of stock.
VictoriaSecret, Athens,Greek
20 November 2012 – 30 April 2013
Position : Sales executive
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking
for.
Being responsible forprocessing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advices and guidance on productselectionto customers.
Balancing cash registerwith receipts.
Dealing with customers refunds.
Keeping the store tidy and clean.
Responsible dealing with customers complaints.
Working with established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Keeping up to date with special promotions and putting up displays.
Coffee Bar&Restaurant, Athens, Greek
6 April 2009 – 10 August 2012
Position : CustomerService
4. Welcome customers and provide them with a very good service.
EDUCATION AND TRAININGS
School Attended : Technic Institute “Gheorghe Asachi”, Iasi, Romania
(2003 - 2007)
: International and European Relations “ A.L.I Cuza
University, Iasi, Romania (2007 - 2010)
CommunicationSkills:
Friendly and calm personality with well honed customer
service skills.
Possess genuine interest in people and enjoy serving others.
Experienced working under pressure.
Able to work proactively whiting team setting and on own
initiative.
Language: Fluent in English and Greek.
Organisational/Managerialskills:
Proven relationships-builder with excellent interpersonal
skills.
Enthusiastic, knowledge-hungry learner, eager to meet
challenges and quickly assimilate new concepts.
Job –related skills
Loyal and dedicated employee with an excellent work
record.
Dependable,responsible contributorcommitted to
excellence and success.
Computerskills: IT Skills: Proficientuser the computer Windows and
Mac.