MS Office, Internet, Email.

1. Mara Stoleriu
Address: JumeirahPark
Dubai, UAE
Email: mara.stoleriu@yahoo.com
Telephone: +971501827203
A dynamic, go-getterwith a strong work ethic and solid customer service, 7
years’ experience who has made suggestions implementedby employer.
Working with colleagues and customers in stressfulenvironments has
helped me build my confidence as a person,consistentlyachieve
performance goals through enthusiasm, tenacity and initiative.
Personal Information
Age : 29 years old
Date of Birth : 30 May 1987
Nationality : Romanian
Civil Status : Single
Mother Tongue :Romanian
Other languages : Romanian, English,Greek
Driving License : B

2. WORK EXPERIENCE
Watsons/L'Oréal
Turkey
February 2015 – September2016
Position : Sales executive
 Relationship building.
 Presenting the productor service favourably and in a structured
professionalway face to face.
 Listening to customers requirements and presenting appropriately to
make a sale.
 Maintaining and developing relationships with existing customers in
person.
 Gathering market and customers information.
 Advising on forthcoming productdevelopments and discussing
specialpromotions.
 Liaising with suppliers to check the progress ofexisting orders.
 Checking the quantities of goods on display and in stock.
 Gaining a clear understanding of customers business and
requirements.
 Reviewing your own sales performance,aiming to meet or exceed
targets.
 Making accurate, rapid cost calculations and providing customers
with quotations.
GUCCI, Athens, Greek
15 May 2013 – 9 December2014
Position : Sales executive
 Greeting customers who enter the shop.
 Be involved in stock control and management.
 Assisting shoppers to find the goods and products they are looking
for.
 Being responsible forprocessing cash and card payments.
 Stocking shelves with merchandise.
 Answering queries from customers.

3.  Reporting discrepancies and problems to the supervisor.
 Giving advices and guidance on productselectionto customers.
 Balancing cash registerwith receipts.
 Dealing with customers refunds.
 Keeping the store tidy and clean.
 Responsible dealing with customers complaints.
 Working with established guidelines,particularly with brands.
 Attaching price tags to merchandise on the shop floor.
 Receiving for security within the store and being on the look out of
shoplifters and fraudulent credit cards.
 Receiving and storing the delivery of large amount of stock.
VictoriaSecret, Athens,Greek
20 November 2012 – 30 April 2013
Position : Sales executive
 Greeting customers who enter the shop.
 Be involved in stock control and management.
 Assisting shoppers to find the goods and products they are looking
for.
 Being responsible forprocessing cash and card payments.
 Stocking shelves with merchandise.
 Answering queries from customers.
 Reporting discrepancies and problems to the supervisor.
 Giving advices and guidance on productselectionto customers.
 Balancing cash registerwith receipts.
 Dealing with customers refunds.
 Keeping the store tidy and clean.
 Responsible dealing with customers complaints.
 Working with established guidelines, particularly with brands.
 Attaching price tags to merchandise on the shop floor.
 Keeping up to date with special promotions and putting up displays.
Coffee Bar&Restaurant, Athens, Greek
6 April 2009 – 10 August 2012
Position : CustomerService

4.  Welcome customers and provide them with a very good service.
EDUCATION AND TRAININGS
School Attended : Technic Institute “Gheorghe Asachi”, Iasi, Romania
(2003 - 2007)
: International and European Relations “ A.L.I Cuza
University, Iasi, Romania (2007 - 2010)
CommunicationSkills:
 Friendly and calm personality with well honed customer
service skills.
 Possess genuine interest in people and enjoy serving others.
 Experienced working under pressure.
 Able to work proactively whiting team setting and on own
initiative.
 Language: Fluent in English and Greek.
Organisational/Managerialskills:
 Proven relationships-builder with excellent interpersonal
skills.
 Enthusiastic, knowledge-hungry learner, eager to meet
challenges and quickly assimilate new concepts.
Job –related skills
 Loyal and dedicated employee with an excellent work
record.
 Dependable,responsible contributorcommitted to
excellence and success.
Computerskills: IT Skills: Proficientuser the computer Windows and
Mac.