The applicant, Kelly du Plessis, is applying for a job and provides her resume and cover letter. In her cover letter, she emphasizes her experience in hospitality and sales which has taught her to exceed customer expectations with excellent service. She ensures customers are satisfied to the best of her ability. She is passionate about people and wants to succeed. She promises to not disappoint if given the opportunity. Her resume outlines her educational background which includes subjects like English and Afrikaans up to Grade 11. She lists various work experiences in retail, restaurants, and personal assistance where she gained skills in customer service, sales, cash handling, and staff supervision. She is married and fluent in English and Afrikaans.

1. KellyDuPlessis
150 the Oliverflats
Flatno. 8 PietermaritzSt.
Pmb
To the Manager
Customer loyalty is always impacted when you employ the right individual.
My experience in the hospitality and sales industry has taught me how to meet
and exceed each customer’s expectations with excellent service!I have
assisted many types of customers in all types of settings and I realize that
keeping new and loyal customers satisfied. This will then ultimately lead those
to spread the word of your business and the excellent customer service one
can expect.
I give 110% in everything I do to ensurethe job gets done correctly the first
time. This ensuring my customers aresatisfied to the bestof my ability. I am a
strong, dynamic and vibrantindividual who loves to work with people. My
passion for people is what drives me to succeed as I understand without
passion, life is meaningless.
In giving me an opportunity to become a member of your team, I will not
disappointyou.
I would appreciate it if you would consider me for this job.
Itwould be my pleasure to be interviewed and I look forward to hearing from
you soon.
Yours sincerely,
Kelly du Plessis
0826294054

2. Curriculum vitea
Kelly du Plessis.
Personal details
Name : Kelly Ann
Nick name : Kelly
Surname : Du Plessis
Id number : 8311180050083
Date of birth : 18 November 1983
Marital status : married
Home language : English
Second language : Afrikaans
Contact address : 150 The Oliver flats
Flat no. 8, pietermaritz st
Pietermaritzburg
Contact number : 082 629 4054

3. EDUCATIONAL QUALIFICATIONS
SECONDARY EDUCATION GRADE 11
School attended: Msunduzi finishing school
Subjects: English
: Afrikaans
: Physical science
: Geography
: Home economics
: Art

4. WORK EXPERIENCE
COMPANY: beauty from home (own company)
DUTIES
Customer relations
New client development
COMPANY: CLOTHING JUNCTION
POSITION: ASSISTANT MANAGER
DUTIES
Retail sales
Staff and management training
Customer liaison
Daily cash up
COMPANY: SOL-CHEM
POSITION: SHOP ASSISTANT
DUTIES
Chemical technician

5. Customer liaison
Daily cash up
COMPANY: VEES VIDEO
POSITION: MANAGER
DUTIES
Stock control
Daily cash up
Supervision of staff
COMPANY: T-REX RESTAURANT
POSITION: MANAGER
DUTIES
Bar-lady
Customer liaison
Daily cash up
Supervision of staff

6. COMPANY: NTULI NOBLE LOW COST HOUSING FIRM (JHB)
POSITION: PERSONAL ASSISTANT TO C.E.O
DUTIES
Receptionist
Data capturing
Trainee conveyer