Mandy Cruz is a Filipino retail sales supervisor with over 10 years of experience in customer service and sales. She currently works as a retail sales supervisor at DU - EITC PJSC in Dubai, where her responsibilities include managing staff, monitoring sales and inventory, ensuring excellent customer service, and achieving sales targets. Prior to her current role, she held positions as a retail sales executive and sales representative in Dubai, demonstrating a track record of exceptional customer service and sales performance. She has a Bachelor's degree in Computer Science and specializes in customer service, audio/video systems, Microsoft Office, and communication skills.

1. MANDY P. CRUZ
Mobile No.+97155-9898455 / 055-6296369
E-mail Add: mcs_17_83@yahoo.com
CAREER OBJECTIVES:
To be in a company services that will maximize the application of my knowledge and the abilities
with great competence and integrity.
PROFESSIONAL WORKING EXPERIENCES:
January 2012 to present Retail Sales Supervisor/ Shift in-Charge
DU – EITC PJSC
Assigned Mall of the Emirates DU Shop, Dubai
Duties and Responsibility:
 Helping the Store Manager in daily operation of the shop.
 Daily submitting sales report to the Store Manager.
 Manage retail staff, among which includes people working on the floor, and the cashiers
 Daily monitoring staff attendance.
 Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
 Coach, counsel, discipline and train employees.
 Handle customer complaints, issues and questions.
 Daily monitoring of the stock, make sure everything are balance for opening or closing the
store.
 Ensure proper documentations about cash payments, credit cards and returned items.
 Ensure customer satisfactions are met.
 Ensure fast and excellent customer service.
June 2009 to December 2011 Retail Sales Executive cum Customer Service
DU – EITC PJSC
Assigned at Jumeirah Beach Residence, Dubai
Duties and Responsibility:
 Ensure proper welcoming and greeting of the customer's
 Assisting the customer's to the highest standard of the company.
 Helping the customer’s about their queries.
 Achieving the Monthly sales target.
 Handling customer’s problem and complained.
 Handling cash register for payments of bills.
 In charge in store Merchandising.
 Checking and verifying documents to be submitted to Documentation Management.
 Ensure customer satisfactions are met.
 Ensure fast and excellent customer service.
May 2006- May 2009 Sales Representative cum Merchandiser
V.V AND SONS L.L.CSINCE 1958
Dubai City, U.A.E

2. Duties and Responsibility:
 Handling High-End Consumer Electronics product.
 Ensure proper welcoming and greeting of the customer's
 Assisting the customer's to the highest standard of the company.
 Give proper demonstration and explanation about the product.
 Helping the customer’s about their queries.
 Handling customers problem and complain.
 Provide excellent trainee to the staff of E-Max Big box about the new release of product.
 Arranging stocks or item to be display in the shop.
 Monitoring and retrieving of the stocks.
 Submitting daily or weekly sales report to the Division Manager.
 Ensure customer satisfactions are met.
 Maintaining cleanliness in the showroom or outlet.
PROFESSIONAL ACHIEVEMENTS:
 September 2012 AWARDED AS EMPLOYEE OF THE MONTH
Mall of the Emirates DU signature Shop
Dubai, U.A.E
 February 2012 CERTIFICATE OF EXCELLENCE SALES EXECUTIVE
DU- EITC Main Office, Dubai, U.A.E
 July 2011 CERTIFICATE OF EXCELLENCE IN CUSTOMER SERVICE
DU- EITC Main Office, Dubai, U.A.E
 May 2010 AWARDED REGIONAL SALES CHAMPION OF THE MONTH
DU- EITC Main Office, Dubai, U.A.E
SPECIAL SKILLS:
Excellent in Customer Service.
Proficient in Audio/Video Surround Sound System Set-Up.
Proficient in Microsoft Office Applications Software/Hardware.
 Possess excellent interpersonal and communication skills.
 Good leadership.
Young energetic self-motivated and pro-active/eager to take on challenging
assignments.
Able to work in a fast-paced, high-pressure environment.
Highly disciplined, hardworking and well organized
EDUCATIONAL ATTAINMENT:
Tertiary: : Bachelor of Science in Computer Science
Holy Angel University
Angeles City, Pampanga, Philippines
2000 – 2004
PERSONAL DATA:
Date of Birth : June 17, 1983
Nationality : Filipino
Age : 33 years old
Civil Status : Married
Religion : Catholic