1. Maria Iuliano
London SW3 6RA
0758 4300430
maru-zella@hotmail.it
Confident and reliable professional with over 10 years experience working in a customer
service environment. I possess strong organizational skills, an excellent attention to
details and a drive for productivity and results under pressure. I do also have
a high standard of personal presentation and I am a great team worker, with problem-
solving skills, and a very open personality.
Key Strengths
Excellent communication skills
Hardworking
Self motivated
Team player
Enjoys challenges resulting
CARRERHISTORY
Terroirs Restaurant ,Trafalgar
Receptionist,
June 2015 to present
Managing floor plan with Open Table and dealing with guests bookings and requests.
Host duties for the restaurant such as cloakroom and print menus.
Heal's, Tottenham court road
Sale s Assistant and “key Holder”
September 2013 – June2015
Responsible for the Spa section and ensuring customer satisfaction strong sales
to maximize store revenue, and to promote brand .
Selling luxury brand like Missoni and Ralph Lauren Home.
Responsible for the Christmas department and to train temporary seasonal staff.
Stock control, ordering, processing payments.
Merchandising seasonal window display.
Achieved 100% score mystery shopper.
Sanderson Hotel, Oxford Circus May2012- August2013
Suka Restaurant Receptionist
Managing floor plan with Open Table and dealing with guests bookings and requests.
Host duties for the restaurant such as cloakroom and print menus.
Problem solving, processing payments.

2. Andaz Hotel, Leverpool street November 2007- May2012
Catch Restaurant Receptionist
Coordinate and deal with guests booking reservation, requests and issues and
managing floor plan and monitoring the open dining sections.
Dolce & Gabbana Store, Naples Italy November 2006 – September 2007
Sale Assistant delivered highest level of customer service and producing work on time.
Achieved maximum performance, strong sales and productivity maximizing store
revenue by converting customers enquiry into a sale. Also other tasks such as
housekeeping activities and stock replenishing, cashing-up, processing payments, visual
merchandising,stock control.
Diesel Store, Naples Italy March 2005 – October 2006
Sales assistant part time
Merchandising, stock control, ordering, ensuring the highest standards of presentation
of the goods, consistently delivering and exceeding sales target for the company.
Cash handling, organize stock movement.
EDUCATION/INHOUSETRANING
– Costumer service training
– Merchandising training
– Window dressing
– Food and hygiene & safety training
– Diploma in Accounting I.T.C. Vesevus (Italy)
HOBBIESANDINTERESTS
Socializing, Follow Fashion Trends, Gym, Music, Travel