Adam Norman Jeffery Long is seeking a new position where he can utilize his extensive experience in retail management and customer service. He has over 15 years of experience managing various shoe and clothing stores, where he has developed strong skills in staff supervision, stock control, sales and marketing. His qualifications include a Certificate in Hospitality Studies and additional management training. He is a dedicated worker who enjoys finding new ways to motivate his team to hit targets. References are available upon request.

1. RESUME
Personal
Information
Objectives
Demonstrated
Skills
Name: Adam Norman Jeffery Long
Address: 82 Liverpool rd Kilsyth 3137
Email: adzlong79@gmail.com
Mobile: 0419 825 916
I am a self-starter and enjoy getting into finding my way through new position and
getting to know a new brand and its products, I have a lot to offer any company,
which is seeking the same.
I am a hard and dedicated worker always ensuring a timely turnover of products,
budgets and customer standards are always met, and I have many of years’
experience working within the retail industry as well as working closely with various
designer shoes, companies and brands.
Where I have learnt to organize and plan myself and my team through the use of
diaries, delegation and daily achievement boards in order to more efficiently run my
stores. I continuously seek new and exciting ways to develop and motivate my team
more effectively and productively to hit sales targets and store KPIs.
I am an opportunis
Manager/Supervisor
-Daily supervision of full-time staff as well as casuals
- Make sure all work is done in a timely and professional manner
- Independently managed 10 staff
- Managing and organizing rosters
- Ensuing all company protocols are met including OH&S standards
Stock Control
- Make sure correct stock quantity is available.
-Liaise with Stores on transferring of stock and returns etc.
-Receipting of stock
-Maintaining correct stock levels
Customer Service/ Sales
- Monitor sales, if problems arose it was my job to contact the appropriate
internal and external departments to quickly solve customer complaints
- Up Sell to customers and maintain KPI’s.
- Liaise with buyers
- Co-ordinate Merchandising
Marketing/Merchandising
-Correlate information on daily sales which was then later analysed and figures
used by the Sales Manager
- Selecting new products to be advertised
- Select products to match the local cliental
Administration
- Handle and monitor incoming calls
- Invoice all daily incoming orders received via E-Mail, Fax, Mail
- Daily Back-ups of the mainframe computer
- Office filing
Microsoft Office
- Word- prepared documents
- PowerPoint- slide shows and presentations
- Access- develop database for record keeping

2. Employment
Histo
ry
- Internet and e-mail
Dan Murphys Boriona-Current
Customer Service Assistant
Part Time
-Registar
-Stock
-Customer Service
First Class Homes - Current
Casual Labourer
-lanscaping
-cleaning
-Bathroom demolition
Connor Menswear (forest hill) October 2013- January 2014
Store Manager
-Kpi reports
-Cross selling reports
-Wages
-Staff training
-Merchandising
Zu Shoes (Crown Casino) - Store Manager Sept 2006 – May 2013
Store Manager
-Daily Running of Store & Sales Team
-Hiring of Staff & Training
-Banking & Cash Management
-Budgeting & Meeting sales KPIs
-Budgeting weekly wages for staff rosters
-Knowledge of fashion trends, styles and products
-Visual Merchandising
-Store Marketing and Maintenance
-Staff Assessment and valuations
-Opening and closing of store.
Ezy DvD (Melbourne Central & Knox) Manager July 2004 – March
2006
Store Manager
-Stocktaking & Ordering
-Working to budgets and setting targets
-Money Handling
-Stock transferring
-Constant communication with other stores/suppliers
-Demonstrating effective add-on selling
-Working with senior management
-Daily Banking
-Customer service

3. Education
Referees
Carnage (Knox Ozone) Store Manager Feb 2002 – April 2003
Store Manager
-Customer service
-Opening and closing of store
-Training of staff
-Visual merchandising
-Local store marketing
-Store maintenance
-Money handling
-Stock transferring
Figgins Holding Pty Ltd - Store Manager Nov 1997- Feb 2001
(Midas, Mollini, Succhi, Scooter, Shoe Bizz, Evelyn Miles)
Store Manager
-Daily operations
-Staff training
-Monthly staff assessments
-Customer service
-Conflict Management
-Visual merchandising
-Liaising with buyers
-Building and maintaining client relationships
Padua College Mornington
Completed Year 12 VCE-1997
Frankston Tafe-1997
Completed Certificate in Hospitality Studies (Management stream)
Current Rsa
Completed Level 2 in Management training at Figgins Holdings-1999
Completed Management training course at the Betts Group-2010

4. Available on request