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Stephen Bates CV
- 1. Stephen Bates Phone: 07493310899 stevebates659@gmail.com 49 George Street, Pontnewynydd, Pontypool, NP4 8PB Email: stevebates659@gmail.com Tel: 07493 310899 Driving Licence PERSONAL STATEMENT I am a motivated, results-driven individual with hands-on customer service,retail management and hospitality experience. Currently a bar and duty manager I am resourceful and proactiveand I combine effective communication skills with extensiveknowledge of various industriesto identify opportunities and deliver a satisfactory outcome for both customer and company whilstworking aloneand as partof a larger team SKILLS Excellent communicator Management Computer literate Confident Reliableand Punctual Team player WORK EXPERIENCE The Greyhound Inn, Usk February 2015 – Present Reservations / Bar Workingin a busy food led country pub with high footfall and a loyal customer base. Averaging 70 covers midweek serviceand 120 covers duringweekend service.From servingon the bar to cleaning,I carry out many duties here. I was tasked with developing the new onlinebooking system lastyear which has led to an increasein accommodation revenue. Also,advertisingthe business through social media to attractnew customers to the Greyhound. I have also helped to develop new dishes for the menu to keep ensure that we constantly have something new to offer our customers alongwith the old favourites. Best Western Plus Parkway Hotel Jul 2014 – December 2014 Bar / Duty Manager In charge of four bars within this four star hotel includinga team of around 10 staff as well as the duty management of the hotel on a regular basis.Creatingan experi ence for guests through engaging with my team to ensure a high level of serviceis delivered to all guests whether that be on the lounge bar or a funtion for 300+ people. Responsiblefor orderingand maintainanceof the cellar to ensure all areas areorganised and every eventuality is planned for. As duty manager, I am the go to person for complains and issues thatmay arise throughout the shiftas well as ensuringthat the hotel is runningsmoothly and completing security checks and ensuringall departments are left in a satisfactory statefor the next day.
- 2. Stephen Bates Phone: 07493310899 stevebates659@gmail.com Three Nations Ltd March 2013 – July 2015 Senior Area Planner Engaging with technicians and colleagues to increaseproductivity throughout Wales & Southwest England regions. Ensuringtechnical call outs arecompleted in a costeffective and logical manner whilstkeepinglineof communication open between ourselves and accounts to complete calls in charter and atconvenience of customer. Clarks International, Brecon 2010 - 2013 Store Manager A hands on, results driven storemanager within an internationally renowned organisation. Increasingturnover through effective training,consumer satisfaction and industry knowledge whilstdrivingcosts down behind the scenes to maximiseprofit. Controllingall areas includingH&S, HR, recruitment, P&L as well as performance management and incentivisingstaff. Llangoed Hall Hotel, Mid Wales 2008 - 2010 Event Bar Manager Providinga 5* customer experience within a luxury country house hotel. Strikingthe rightstaff to guest ratio and ensuringbar area is fully stocked and presentable at all times.Responsiblefor stock control, cash management and utilisingstaff correctly for excellent customer servicedelivered in a quick but not rushed fashion The Griffin Inn, Llyswen 2007 - 2008 Assistant Manager I worked here from 2005 however it was in 2007 when I took up the roleof AssistantManager. Responsiblefor orderingstock, runninga busy bar,restaurantand kitchen as well as cash management, stock control and lockingup. EDUCATION Gwernyfed High School, Three Cocks 2002 - 2007 English, Maths, ICT, Geography, History, Welsh, French, RE, PE All Passed at D grade or above City and Guilds NVQ, Work Based 2009 - 2010 NVQ Level 2 - Hospitality and Service
- 3. Stephen Bates Phone: 07493310899 stevebates659@gmail.com HOBBIES AND INTERESTS During my free time I enjoy socialisingwith friends and family.I liketo experience new things and travel. REFERENCES Name: Nick Davies Relationship:Owner (The Greyhound Inn) The Greyhound Inn Llantrissent Usk NP15 1LE Name: Mrs Kerry Jennins Relationship:Previous Manager Best Western Parkway Hotel LlantarnamPark Cwmbran NP44 3UW Name: Mr Ross Davies Relationship:Previous Manager Three Nations Ltd. Lakside LlantarnamPark Ind.Estate Cwmbran NP44 3XS Name: Mr Robert Bates (Franchisee) Relationship:Previous Employer The Clarks Shop 60 Frogmore Street Abergavenny NP75AR Tel: 01873 858948 Name: Mr Brian Irving Relationship:RestaurantManager Llangoed Hall Hotel Llyswen Brecon LD30YP Tel: 01874 754525