Joey Burke is seeking a new career in buying and merchandising. He has over 5 years of experience working in lead roles at Sainsbury's, including currently managing a team of 25 at a convenience store. He demonstrates strong leadership, communication, and customer service skills. In his spare time, he enjoys various sports like golf and motorsports.

1. Joey Burke
4 Sevenoaks Close, Bexleyheath, Kent, DA7 6AL
joey.burke@yahoo.co.uk
07713349560
I am a hard working, confident, reliable individual with great interpersonal and communication skills
good. I have extensive experience working in lead roles and also a part of a well-run team. I have strong
leadership skills in which I am able to deal with sensitive and delicate information in a professional and
empathetic way. I am currently seeking a new and exciting career in which I can further develop my
abilities particularly within the buying and merchandising sector.
Education
Erith School, Erith, Kent - 2004-2009
GCSE Grades include:
Mathematics – C
English Language – C
Core Science – C
Business Studies - B
Erith School, Erith, Kent – 2009-2011
Performing Arts BTEC Level 3 National Diploma – Distinction Distinction
Arts Theatre Academy - 2005-2008
LAMDA Exams - Grades 2-5 (Distinction)
Bronze Medal (Merit)
Other Qualifications
Personal Alcohol Licence
First Aid in the Workplace – Level 2
Retail Skills – Level 2 Diploma
Work Experience
May 2012 – Present
Store Lead, Sainsbury’s PLC, Greenwich, SE10 0FY
In my current role I am assisting in managing a team of 25 people in a convenience store in Greater
London. More recently I was heavily involved in the new opening of a store in Greenwich in August 2014
to which it is still continuing to grow. This responsibility has helped me strive within effective planning
and team management. Key roles within this job include:
Supervising the Store –I have full responsibility of the running of shifts when in store in which there can
be up to seven members of staff on at one time shift to which I need to delegate the specific jobs and
ensure that all members of staff are completing their tasks proficiently. This role includes me to use my
Organisational and Leadership skills to full extent.
Customer Service – I am the point of contact for any serious customer queries or complaints. I have to
handle these in a professional way ensuring that I understand the feelings of the customer and deal with
their issues that supports Sainsbury’s policies as well as leaving the customer satisfied this means that
the main responsibilities are to be Customer Focused and have excellent Communication Skills.
Safe and Legal – I have to ensure that the shop is trading legally and safely for both the customers and
colleagues. This includes; fire safety checks, quality assurance on fresh produce, ensuring all colleagues
training are up to date.
Cash and Banking – I am responsible for change orders, ordering of cash, counting the safe and logging
all openings and closing of it. I am a safe key holder, which means the safe can only be opened when I
am present. This is a responsibility that I have been given due to the fact that I am a trusted and
responsible senior member of the team.
Human Resources – To ensure Recruitment, Payroll and Training is done to full efficiency.

2. Other Responsibilities – To take feedback from superiors and reports to improve customer service and
product placement within the store. To use my commercial awareness to improve results throughout the
store including efficiency by using my entrepreneurial and innovative mind set. Achieve weekly targets in
key areas such as Sales, Stock Loss, Wastage, and other KPI’s.
Sept 2009 – May 2012
Bakery Assistant, Sainsbury’s PLC, Crayford, DA1 4HW
Customer Service - Utilised excellent communication skills to meet and manage customer expectations
confidently and in a professional manner.
Team Working - Assists colleagues in stock replenishment and induction training of new staff.
September 2008
Work Experience, Coutts Bank, The Strand, WC2R 0QS
In September of 2008 undertook 2 weeks work experience at Coutts Bank, London. I worked in various
parts of the bank including the Customer Services department, International Banking, Switchboard and
Receptionist, in which I learnt about the many different roles and tasks available within this industry.
Voluntary Work
I am heavily involved in the store charity ‘Charlton Upbeats’ which raises money for children and young
adults with Downs Syndrome who want to be involved in sports and football. I recently participated on an
8 mile walk providing free refreshments to all those taking part at several points along the way. Other
fundraising activities that I organised for the charity were a Halloween Colouring Competition for our
younger customers and a Taste the Difference Christmas Hamper Raffle.
Hobbies and Interests
In my spare time, I have an active interest in all types of sports, especially motorsports in which I have
become part of a motor sports society that meet on a bi monthly basis. I have been to watch several
races and find it an exciting experience that also gives me the chance to meet new people that share the
same passion. I have also recently taken up playing golf in which I have learnt independently as I have
always been a spectator of the sport. I find it relaxing and enjoyable way to spend my free time and has
helped me developed my patience and attention to detail. It also has help me drive to achieve greater
results by being analytical within myself and has helped me become self motivate.
References
Mrs. J. Turner
Principal
Erith School
Avenue Road
Erith, Kent
DA8 3BN
01322 348231
Mr. C. Trott
Store Manager
Sainsbury’s Local
3-4 Fenton Parade
Woolwich Road
Greenwich, London
SE10 0FY
02089185960