Nadia Caputo is seeking a new customer service position that utilizes her communication skills and experience. She has over 5 years of experience in customer service roles at various retailers and as a customer service representative. Her skills include communication, problem solving, teamwork, attention to detail, and the ability to work well under pressure. She is fluent in English, Italian, German and French.

1. NADIA CAPUTO
Personal Details:
Nadia Caputo,
8b, Buxton Road
London,
NW2 5BJ
DOB:27 May 1987
Mob#: 07784949807
Email:
caputo_nadia@yahoo.com
Personal Skills
Innovation and flair
Communication skills
Target orientated
Assertiveness
Excellent attention to
details
Commercially focused
Managing & Motivating
Willingness to learn
Problem solving
Teamwork
Personal Profile
Well-mannered, articulate and conscientious Customer Service
Representative looking for a new and challenging position, one that I
will make best use of my existing skills and experience and further
my career development.
 Language: English and Italian
 Communication: I possess great communication skills, both
verbal and written, and listening. Always clear when talking
with clients and colleagues, concise and focused.
 Smart and presentable.
 Ability to work as part of a team or individually.
 Responding to comments, and resolving customer complaints
 Ability to deliver and maintain a high standard of service in
every aspect of the business Centre.
 Possessing the necessary enthusiasm, drive and motivation
and the ability to remain flexible and calm in high pressure.
 Possessing the working knowledge of Microsoft Office Suite,
including Word, Excel, PowerPoint and Outlook
Work Experience
Regus - 33 Cavendish Square - Customer Service Representative
8th December 2014-Present
 First point of contact for new and existing clients and visitors
therefore providing an exceptional impression and service
 Managing switchboards: handling calls of various internal
/external clients as well as various Regus areas of business
 Managing meeting rooms booking system and setting them up
to accommodate bookings.

2. Areas ofExpertise
Market & competitor
analysis
Customer service
Product launch
Brand marketing
Maximizing sales
Retail environment
Secretary
 Preparing offices for move-in/ move-outs
 Responsible for maintaining basic IT and telecom technical
issues, set up and queries.
 Administrative tasks- delivering mail, answering phones,
organize couriers, ordering office supplies.
 Procurement: raising purchase orders for contractors.
 Invoice the client: allocate payments at the end of the month.
 Keep the reception desk clean at all time.
Michael Kors – Covent Garden - Sales Associate
19th May 2014 – 6th December 2014
 Supporting the store team and manager to increase revenue
streams and profit targets
 Providing a friendly and helpful service to customers with a
good product knowledge.
 Maintaining high standards of presentation and cleanliness
across the store.
Kurt Geiger –Harrods Knightsbridge
Brand Consultant within Prada
14th July 2013 (continuous from 25th May 2013) – 13th May 2014
 Drive an exceptional high level of service by developing my
client relationships and achieve maximum sales.
 Knowledge of all line and product performances.
 Observe and adhere to the business dress code and grooming
guidelines.

3. Academic History
University of L’Orientale (Naples 2008-2011)
Graduation in Linguistic and Cultural Mediation
Linguistics
Italian, English, German and French
Reference
Available on request