Emma Hudson is an Assistant Manager with experience in retail produce and customer service. She has over 10 years of experience managing teams and departments to meet sales goals. Her most recent role is as a Field Category Specialist for Acosta where she acts as a consultant for 13 Sam's Club stores, providing training and analyzing business performance. She holds a Bachelor's degree in International Tourism Management.

1. Emma Hudson
5659 Elmhurst Circle, Apt 205
Oviedo, FL 32765
407-286-8744
e.hudson90@yahoo.com
Summary
An AssistantManager with experience in successful delivery in retail produce. A team leader who is proficient
at managing,motivating and developing successful and productiveteams to deliver the Companies objectives.
Customer facingwith excellent communication and interpersonal skillsused to build relationshipswith all
internal & external stakeholders,adoptinga confident approach for both the customer and supplier. A good
hands on approach when necessary,coupled with a workingknowledge of current processes & procedures.
Management and Sales Strengths
 Merchandising/ ProductPresentation
 Purchasingand vendor management
 Operations analysis / Inventory planning
 Cost reduction & shrink avoidance
 Sales Training& team building
 Change / Turnaround Management
Professional Experience
Current Position: Acosta
Field Category Specialist
Responsibilities- Acting consultantto Sam’s Club Markets, Training,critical analysis of businessfunctions and
performance in order to improve department practises to improve bottom line.Responsiblefor 13 stores
across themarket from the Orlando and surroundingarea.
Selected Achievements-
 Vast experience building professional relationshipswithin a market region to help improve business
function
 Consultancy
 Critical analysisand action plan creation upon findings
 Strong knowledge of merchandising tools to improve overall performancethrough display building,
dynamic sellingand planogramcreation and usage
Publix
Assistant Produce Manager-February 2015 to November 2016
Responsibilities- Directly responsiblefor day to day management of 15 associates.
Hiring,Trainingand coachingstaff in order to help ensure quality products areavailablefor customers and the
department upholds company requirements and values. Completing daily department orders to maintain
correct stock levels as well as merchandisingand forecastingto ensure high sales and relevant,eye-catching
displays.
Selected Achievements:
 Consistently exceeded Company goals in profit,sales,employee retention and customer service.
 Production of Floral displaysfor major holidays
 Production of speciality fruit& vegetable trays,bowls,platters & parfaits.
 Food Safety Certification
Produce Clerk- September 2013-January 2015
Responsibilities- Stockingshelves, full productrotation and ensuringoverall quality of products in the
department. Assistingwith merchandising within the department to help grow sales.Holdingproductdemos
within the department, as well as corporateevents to help raiseawareness of new products and help drive

2. sales.Workingin a way to ensure a safe environment and positivecustomer experience through health and
safety compliance.
Selected Achievements:
 Employee of the month
 Product demonstrations
Customer Service Staff- February 2013-September 2013
Responsibilities: full cash accountability,useof financial systems such as Western Union, customer serviceand
helpingto run the front end of the store
Mondelez International
Sales Service Representative- July 2016 to present
Responsibilities- Visitingand servicingdifferentaccounts,workingback stock and deliveries,buildingdisplays
and product merchandising.Brand Representation and excellentcommunication,buildingstrongprofessional
relationshipsbetween accounts.
R.O.I Marketing Specialists
Brand Ambassador- April 2016 to November 2016
Responsibilities- Holdingdemonstration events for wine, liquor,beer and luxury foods at different locations.
Raisecompany and product awareness through dynamically sellingand sampling.
The Walt Disney World Company and Universal Orlando
Attractions Attendant- November 2012- February 2016
Responsibilities: Strong Knowledge and application of health and safety requirements for all guests and fellow
employees.
Required to perform all positionswithin theattractions with diligenceand ride-specific themingto complete
overall guest experience.
Sainsbury’s Supermarket in Harpenden, England
Fresh Foods Assistant- October 2011- May 2012, Checkout Supervisor- Dec 2006 – June 2010
Responsibilities: Opening and closing the Front End of the store. Supervision of the checkout and customer
serviceareas which involved continuous monitoringand coachingof thecheckout staff,and ensuringscheduling
requirements were met.
Customer servicedesk, handingguestreturns and exchanges,and resolving issues to ensurea positivecustomer
experience.
Full accountability for cash and credit/debit card transactions.
Assisting staff at the checkouts, monitoring customer traffic flow and ensuring overall customer service
throughout the store.
Commercial department - price checks and ticket changes, to ensure store pricing was correct.
Stocking and replenishing shelves, merchandising and holding product demonstrations for new products.
Selected Achievements:
 Redesign of displays
 Promotion to shift supervisor
Universal Orlando- Professional International Internship June 2010-June 2011
Attractions and Food and Beverage
Responsibilities: Maintain guest and team member ride safety.
Exceptional customer service, beyond expectations, to ensure that the guest experience was always positive,
and they experienced the specific theme of each ride.
Managing the seasonality of the park and adapting to large volumes of guests.

3. Vending, working on the servery line, Butterbeer cart attendant, greeting and seatingguests, and use of a cash
register to take guest orders.
Health and safety requirements were maintained and that theming was provided to complete the customer
experience.
Selected Achievements:
 Working under pressure managing large volume of guests.
 Providing positive guest services
Additional Food Service Experience:
TK’s Café in Southdown, England- October 2011- May 2012,The Gingerbread Man Café in Harpenden, England-
July 2009- March 2010, Jack’s Fish and Chip Shop in Harpenden, England- January 2005- September 2007
Responsibilities at the above food and beverage venues: Positive customer interaction and service for every
customer.
Use of a cash register, and for handling customer and store money correctly.
Strong communication skills within all these roles, to ensure that customer orders were correct, and that the
customer had a satisfactory experience.
Food and Safety knowledge to ensure customer and employee safety.
The training new staff members, ensuring they were able to perform their job role to the expectations of the
company.
Full table service experience as a server.
Education profile
Upper 2nd Class honors Bachelor of Arts Degree in International Tourism Management from the University of
Hertfordshire in Hatfield, England.
Licentiateship Award Diploma in Tourism through the City and Guilds of London Institute
University Achievements
 City of Guilds Qualification for the management work experience gained from the International
Internship at Universal Orlando.
 Receipt of the Chancellors and Jarvis Scholarships, for achieving the highest grades at High School.
 The Richard Walduck Marketing Scholarship, for winning an essay writing contest.